Office location: 700 Broadview Village Square, Broadview IL, 60155
04/09/2025
Elena Ivanova
Des Plaines, IL
Very bad service after installation, WOULD NOT RECOMMEND. My system supposed to be powered on on January 28th 2025, but it did not work. Waited two weeks for tech to come they said it was faulty inverter and they will order one. It is mid April, and inverter is still not replaced. A sec tech came in mid March they lied and did not replace it as they said the part arrived. Begging of April an installer came and they promised to order one but still no inverter. Few days ago I received a text stating they are now looking in the warehouse for a replacement part. This situation is getting ridiculous. I have been so patient for 3 months, and we still don't have working system.
System size (kW): 10
Year installed: 2025
Sunrun Inc. reply
04/10/2025
Thank you for bringing this to our attention, Elena. We understand your frustration with the delay in repairing your system, and for that, we apologize sincerely. In order for us to look into the delays, please send your service address and a rundown of your concerns to resolutions@sunrun.com. Once we verify your account, we can assign a dedicated Expert to assist you further. Thanks!