Office location: 50 Devine St, North Haven CT, 06473
04/09/2025
Mary Woomer
Old Saybrook, CT
If you purchase a system from SunRun , they hang you out to fend for yourself. No follow up and terrible service. The contract states that there will be “ system monitoring”. Wrong- no info when system is down and weeks to get answers and on premise help. They give the solar industry a bad reputation.
System size (kW): 9
Year installed: 2024
Sunrun Inc. reply
04/10/2025
Hi Mary, thank you for taking the time to share your experience. We are very sorry to hear that it is taking longer than expected to inspect your system and for that, we sincerely apologize. After looking at your account we see that you have an upcoming service appointment scheduled for April 23. If you have any questions or concerns please send your service address and overview of your concerns to resolutions@sunrun.com. Thanks!