Review for Sunshine Renewable Solutions

Office location: 2631 Lakeforest Ct., Dallas TX, 75214

01/31/2023
Frisco Homeowner Frisco, TX

Good install, too many missed dates

Sunshine installed my solar panels 12/14/22. I signed the contract 7/31/22, so it took 4.5 months from deposit to install. I was not going to leave a review, but the owner asked me to and he said to be honest. Pros: Installers were nice, quality seems good. Sales guy was nice, great presentation. Cons: Project Manager missed every date they committed to. Made up excuses or just didn't show up. Went over the original timeline. No after installation instructions or help setting up. Example 1: Project Manager said the reason we had gone past 90 days without hearing anything was a change in permit requirements that rejected their submission. This was sent to me in email. I called the city permit office and there were no changes, the PM had simply never submitted them. The Frisco permit office has a 24 hour turnaround time. Example 2: Some back and forth and I then called to cancel our order to get a response from them and sales guy put me in touch with the owner. We had an install date set up for that week. The installers did not show up. I contacted the project manager and he said he doesn't micro manage his team and he was unaware where they were. This was sent to me in a text. I had high hopes for them based on other reviews, so I hope you have better luck.