Review for Renova Energy

Office location: 41555 Cook Street, Palm Desert CA, 92211

06/01/2023
Wil Flowers Rancho Mirage, CA

Excellent Service

I would like to share my experience with Renova Energy. I must admit, I will be the first to point out deficiencies in customer service (since I did it at the beginning of my work career). But I truly also believe in giving credit when earned. Renova gained my respect a little over two years ago when I began researching Solar for my home. For context, I live in IID service area. I had meetings with several solar companies that ranged from extremely hard sales tactics, to straight out “we don’t do business with IID”. At the advice of a friend, I called Renova and spoke to sales agent Cory Hartman. Cory listened to what I was looking for and gave me something none of the others had. THE TRUTH!!! Long story short, he explained in detail why I would not want to invest in Solar at that time (mind you this was over two years ago). I won’t go into detail, but what he offered was the truth over making a sale. I found that type of integrity refreshing. I put my project on the shelf. Fast forward to the last quarter of last year. I heard rumblings of changes in the solar industry specifically with IID. I reached out to Renova again and apparently, I was already attached to Cory from my last contact. He advised me that indeed things had changed and now was a good time to move forward. Pleased with the numbers and Renova’s offerings I pulled the trigger. I can honestly say the “Renova” experience was exceptionally seamless. From Cory’s piece on the sales and project management end to Alfonso Rosales and his installation team. They all were extreme professionals. They answered all my questions and looped me in on every step. Renova delivered at every scheduled milestone (barring the one time we got rain here in the desert). All that said, installation and inspections were completed the first week in March 2023. Thanks to IID’s inefficiencies my solar was just turned up May 30, 2023. In a word they “SUCK”. IId’s solar interconnect department is the polar opposite in customer service. I will leave it at that. Thank you Renova and your wonderful team. Wil Flowers