Review for Renova Energy

Office location: 41555 Cook Street, Palm Desert CA, 92211

06/04/2024
Jbaus Palm Springs, CA

Poor experience. Be ware

I am unhappy with the installation and this companies disregard for customer satisfaction. And they know I am and they knew I was before the installation was done and they DO NOT CARE. I was told in the beginning I would not see panels from the front of the house. I caught the problem during the install (I could that I would be able to see panels from the front of the house and from my pool.) They said "let us finish this part and we will come back and fix the issue." Stupid me believed them - they did not. I paid around $80k for the system and I was told it would be around $1,300 to move the offending panels - but I would have to pay the cost. They did not even offer to split the difference with me. Their solution - lay the panels flat (which they and I know makes them less efficient - aka I pay for that in the long run with less production and then requires more cleaning). I pointed out that for a measly 1300 they could have a very happy client. They did (do) not care. So now I have a bunch of flat less efficient panels that I can still see - just not as much. Will I use them for anything ever again - NO! Not even panel cleaning. I used Hot Purple for my first house and I wish I had used them for this one.