Patty | Pleasantville, New Jersey | 06/13/2023
Worst company
If your smart run when you see this company. I have had nothing but problems ever since installation. They put them up wrong. The worst part is trying to get someone to help you. I have had two contact people both have left the company. I have been trying for over two weeks to get someone the person that answered the phone ( when someone answers the phone) says I can send an email and I have someone get back to you. This is the wrong Dept but they can’t give me a number for the correct department when I asked for an email to speak to someone higher up he disconnected me then you try calling back and nobody answers. This is the worst customer service company in the world. Please be smart stay away from it.
S Vinosky | Fairless Hills, Pennsylvania | 12/27/2022
Right Hand does Not Know what the left hand is doing
Signed a contract Dec 2021. Project still not complete. They blame the utility (PECO). When in fact they are at fault. Missed deadlines and do not complete the paperwork for the utility. They don't have a clue of what is going on. When I signed the contract, they stated it would be quick and seamless process. This process being delayed into 2023 is going to cost me additionally thousands of dollars
Daiveet Patel | Skillman, New Jersey | 09/02/2022
Lacks transparency, delays
When the roof and solar panel installation project started, I was told the most time taken is for township and pseg approvals. It has already been 2 weeks since we got all approvals and I do not have any timelines for installation yet. When I followed up today, I was told it would take another 2 weeks to install. It is minimum 4 weeks to install after all the approvals were secured. Feeling disappointed at this point given the lack of clarity since we started the project. Update on above - Installation was finally done 4 weeks after the all the approvals from township and pseg. I was asked to make the payment as they only need to schedule township inspection of installation. I made the payment within two days. Almost one week passed and when followed up on status of township inspection, after two follow up emails, I am informed that they made modifications to the original installation plan and need to seek reapproval from township on that. No timelines can be provided. At this point, I feel that Adenergy/sunpower has been a bad decision on my part as they are not transparent with the process, do not provide any proactive updates on the project, trick you in to making the payments, leave you at the mercy of township to approve. Adenergy is making the overall process lengthy as there are delays and not a thorough process from their end.
Maria | North Brunswick, NJ | 10/27/2021
Terrible customer Service/Improper Installation.
I have had a leak in the roof since September, have called multiple times, they have sent an electrician to fix the roof, have repaired the roof multiple times and still have the same problem. I have called customer service multiple times and they keep making excuses and blaming others for their improper installation. I also asked them to remove the solar panel from my roof, to hire someone to repair what they damaged and they told me I had to pay them to remove the panels. I have a report where they admit to being the cause of the problem but as it continued to leak now they say it is that the roof was old, when the roof was replaced a few months before the installation. If you are reading this post do not choose ad-anergy or sunpower for your solar panels. Terrible customer service, very bad companies.
Mike Scarduzio | Egg Harbor Township, New Jersey | 06/09/2021
Great team to work with
I had a great chance to work with ad energy especially bob Schaefer what a guy he so knowledgeable about his product and help you out without any hesitationhe could he would take his shit off his back for ya but anyway thank you ad engery for such great service if I had to give them a rating 1-10 I would give them a 1000
Rick Fiacco | Bayville, New Jersey | 03/12/2021
Process went smoothly from contract to install! I
I wanted the SunPower panels.
Janet Ayoub | East Brunswick, New Jersey | 02/07/2021
Great team
Joe I*****, is professional, friendly, knowledgeable, and awesome! He took time to illustrate how the whole solar energy process works, how solar panels will help us produce our home's electricity needs, the advantages of buying vs. leasing benefits, as well as over time choices, prices, savings and incentives. Joe has been great with ad energy. From the beginning until after the completion of our solar installation. Communication, via email, text and phone, was simple. I can't say enough about how fast and simple Joe was with this process. I cant say how much i am thankful for joe and the whole ad energy and sunpower team for their help. They did such a great job on my solar panels, from replacing the roof to adding the polar panels it was great.
J. Paredes | Vincentown, New Jersey | 09/26/2020
Great Experience with BS
Bob Schiffer was very thorough and explained all that’s involved with going solar with SunPower. Bob made it easy to understand how the process works, the benefits of purchasing vs. the benefits of leasing, and even helped us by partnering with a roofing company and a tree removal company, too! Bob’s initials might be BS, but he didn’t give us any... Bob Schiffer went out of his way to meet with us on a Saturday, he took time with us, explained everything in detail, and helped us through the application process. He followed up with us and has prepared us for each next step. We are so grateful to Bob Schiffer!
Peewee | Egg Harbor Township, New Jersey | 06/23/2020
Great with info and here to help with any questions
Trust there team
Rob C | Sicklerville, New Jersey | 02/20/2020
Tim Munson and AD Energy=Great!!!
Tim Munson from Ad Energy was awesome! From the night my wife and I meant him to discuss about getting solar till the job was complete, he was on point. If any issue or concern we had he made sure it was resolved or informed us what the process would be. Tim is a great individual and represents Ad Energy in a great light. He made sure we understood and were aware of the steps involved in the process. The product is great and the team is very knowledgeable and helpful. If any upcoming changes or questions came up Tim was there to answer from start to finish. I would definitely recommend Tim and Ad Energy for Solar
