Nikki G. | McAllen, Texas | 02/13/2023
Not so great anymore
I’ve been an Alba solar energy customer for some years now and have not had any problems until now. 2 of my panels are not working and I have not been able to actually talk with anyone . I have gone through the answering service they transfer me to someone but no one ever answers. Take down my information and then get an email from someone but that person seems to only answer emails every so often ? So do I recommend Alba Solar energy to anyone right now …
Karen Massie | Houston, Texas | 10/04/2018
Great people, great product
Our journey into solar started with a knock on the door. Brenda gave us a thorough explanation as to how solar energy might be right for us, and presented us with a well thought out and balanced plan. In the long run, we save money and we add value to our home, all while reducing our carbon footprint. <br />As our interface with Alba Energy, this awesome door-knocker Brenda worked with us every step of the way, through determining if solar panels were right for us, working with our tight schedules during installation, through inspection, and finally (yay!) activation. Though the timeline from installation (August) to activation (October) was a bit longer than we had anticipated, we have been thrilled with the customer service we have gotten from Brenda and Alba Energy Katy. The panels are practically invisible. I can't wait to see our new energy bill.
Beatriz Ramirez | Mission, Texas | 05/26/2018
Dream Come True: I Always Wanted Solar Panels
Got our panels installed, and they are up an running. So excited to be generating solar electricity. Abraham worked with us closely answering tons and tons of general, and then very specific "what if" questions in the weeks prior to deciding we wanted to move forward. No pressure, just informative, while we made our decision. Very transparent. We ultimately decided it was a win-win, and went forward. It really is not expensive! I was shocked at how affordable it actually was. If interested, reach out to me (I'd love to answer any questions) or the Alba Energy team. Love the team, their communication and professionalism. Paperwork, licenses and registrations were explained thoroughly. Glad to know we are in sync with all necessary regulatory boards. They've earned and kept my trust.
Guadalupe | McAllen, Texas | 05/24/2018
Only wish I could've done it sooner!
I originally met with Alba Energy over a year ago but like many other people I was skeptical, the "too good to be true" sirens were going off, so naturally I decided to wait. 3 rate increases later enough was enough, I called them back to see if they could give our home a second look and could not believe they remembered me! After meeting with one of their representatives and going over everything we didn't hesitate to pull the trigger this time! What impressed me the most was the level of communication they had with me, I would consider myself needy so their willingness to help every step of the way has been amazing. I have already shared my experience with my friends and family who are eagerly awaiting their installation! Thanks for everything team Alba!
Paul Ricotta | Austin, Texas | 05/17/2018
Alaba Energy was Fantastic! Smooth process all the way through.
The whole team at Alba Energy was very professional, kind, and patient while me made an informed decision to move to solar. Eric was especially helpful through the process. He always answered my calls and texts in a prompt manner and took care of whatever issues in a timely manner. The experience was great! I recommend them to anyone looking to invest in solar. <br />Paul Ricotta- Austin, Tx
Groomsey | Round Rock, Texas | 01/16/2018
Fantastic Installation!
We had a wonderful install and process of getting our solar done. They kept us informed via email and any questions I had Amanda Adair was a phone call away. Highly recommend this company. They were on time, very fast and our power was out exactly what they said for install.
Julio23 | San Antonio, Texas | 11/21/2017
Install final
JJ helped us out well and alba energy is very helpful and easy to follow very satisfied and happy
JCGray | Austin, Texas | 06/14/2017
Most Upfront Company I Talked To
I started researching solar a year before we had our system installed. I talked to literally 20 different companies and got quotes from 5. Two of the companies (Alba being one and this grumpy old codger guy being the other) quoted me what turned out to be the correct system size, the other three oversold how many panels my roof would fit by about double. Graeme at Alba answered my questions (and I had lots of them) quickly and concisely. When I finally decided to proceed with Alba, they walked me through the paperwork, including making sure I got what I needed from my HOA and dealing with Velocity Credit Union (which was not fun). I needed my system installed by the end of the year for tax reasons and they were able to get it done from signing to installation in a matter of weeks. The install was quick and I actually didn't even realize they were here at first. They left no trace besides the actual system. <br /><br />On the tax credits, a lot of the companies I talked to calculated my federal tax credit based on the entire cost of the system - even amounts covered by other rebates. Alba explained that instead of inflating the size of the federal tax credit so I didn't get any surprises when I filed my taxes.<br /><br />Overall, a great experience. The system is producing as promised and I like the monitoring app that let's me see how each panel is functioning. They've also been really responsive with questions I've had after the fact! Definitely would recommend!
Rich H. Sr | San Antonio, Texas | 05/06/2017
Making your own electricty, whats not to love!
Incentives, rebates, making your own electricity, whats not love about going solar. Cannot say enough great things about this company. At every step of the way we always had someone to help/guide us, nothing was ever hidden, everything explained well and exceeded our energy needs. Amazing feeling putting power back on the grid and saving money to boot. On they day of the scheduled install we were only without power for 4hours. They finished that day and CPS was given 2weeks to certify and activate after the notification. Now able monitor overall production and performance of each element and with the energy packet we got I can now find my troublesome appliances/devices that are using to much energy. My biggest advice I can give regardless who you go with, do the homework, get a few quotes and be truthful.
djtoken | San Antonio, Texas | 05/05/2017
Great Job!
Alba Energy was communicative and professional every step of the way. I really didn't know what to expect when we decided to move forward with solar panels and solar panel installation. But, I'm really glad that Alba Energy was the company that we went with. They are efficient in the installation process and have communicated with us regarding every step of the way! I highly recommend this company!
