Thull | El Cajon, California | 01/13/2023
***Buyer Beware**** ZERO STARS !!! .
***Buyer Beware**** ZERO STARS !!!! Our system was installed in 2016 and within 2 yrs our roof started leaking and every year they would send out someone and they would tell us they can find nothing yet everytime it rains it leaks. A few days ago we cut open our ceiling and not only is there evidence of a unresolved leak but now we have black mold! We reached out again and with zero response.
Tony Nguyen | Placentia, California | 09/26/2022
Warranty is a joke, lack of business ethic
Altair Solar made mistake that cost me over $3,000 a year and keep counting. I have all proof but they were not admit their mistake, denied to fix the problem saying I will have to pay $150 per hour plus parts if I want them to come to my house which I can imagined it is easy to get to $2000 or more to fix. They are lack of business ethic and sympathy. If I pay to fix then I will hire other company to do so, get the report and I will sue their ass in court. the whole story is I hired Altair Solar to install 18 solar panels back in April 2019. At that time system was work fine. May 2020, I had Tesla installed 2 back up battery at my house; everything still work good. On October 2021, I hired Altair Solar again to install 3 more additional solar panels and problem start from there. From beginning, every year SCE charged me roughly $12/month for service fee, during summer time June-October, Solar can’t keep up with AC usage so I need to pull some from grid but it always less than $300 total by the end of October. After that, usages dropped, Solar produced more than needed, uploaded more to grid. Therefore at the end of 12 months billing cycle on June I didn’t have to pay anything, even have some credit. Thing changed only after October 2021 when Altair Solar came to install 3 more additional panels. From then, the system never uploaded to grid as it used to be, my bill keep going up, added up to $1,900 by end of June 2022. Last 3 months July, August,September 2022 I was changed $300 each month fromSCE. Also because of system never uploaded, meter recorded I used more so monthly fee go up to $40-$45 per month instead of $12/month in the past. At this money, every month pass there will be additional $350 I have to pay after I spend more than $40,000 to install solar and battery system for a small 1470 sf house. I checked all my electrical bills from March 2020 until now that clearly prove that mistake was made from Altair Solar but after months emailed, even begging for help. They just simply said warranty is void when battery was installed in May 2020 and won’t do anything to help me. Again, everything was working fine and problem happens exactly after they came to install 3 more panels, how can they just denied any responsibility, keep insisted watery was void? On other word, after you install solar panel from Altair, you can’t not do anything relate to electrical without using Altair otherwise they will void the warranty and you will stuck with the system cost more than $40,000 without anyone will care to fix if problem come up . That mean you can’t add battery, you can run new line EV car, you just basically can’t do anything without pay Altair come to do so for you. Too bad, I got baited. Altair is lacking of business ethic and sympathy for a frustrated customer who spent $40,000 for Solar and now have to pay full price of electrical as if I never install any solar system. Please avoid Altair Solar at all cost unless you want to stuck in the situation either call them for every single time you need electrical work or warranty is void. The 20 year Solar warranty is a joke
AntiAltair | Cypress, California | 03/17/2022
Don't do it.
This is solely my experience and mine only. I hope if you have already signed with them that your experience is different. If you are thinking about signing with them I would say do so with caution. I signed with them quite a few months ago and my installation has not even started yet. They will blame it on the cities for the delay but don't believe them. They are slow and in my case I think incompetent. It took them a month an a half to have someone go to my house to do a review. There are a bunch of positive comments on them and there's only two possible reasons - 1) they are really that good but they have recently overbooked or 2) those are fake reviews. I'll leave up to the reader to decide which they think it is. Oh, just so the reader knows - my install is still not complete. In fact, it's nowhere near completion. Save yourself time/headache and go elsewhere.
Bill | Huntington Beach, California | 06/28/2020
We are happy with 2 systems installed by Altair Solar
Altair has installed systems on two homes for us. One (10.8 kW) has been running for just over 2 years, the other (8.6 kW) for over one year. Both have performed to expectation, totally covering the power usage of the homes. One of the homes had a tricky intermittent electrical cable problem which Altair dogged until they found and corrected it. The other home required doubling the size of the home's electrical panel and some re-roofing, both of which Altair handled as part of the overall contract. Both homes used LG solar panels and Enphase micro inverters. We especially appreciate the monitoring capability of the Enphase Enlighten system. Altair's owner, Khaled Elsheref, stayed personally involved throughout the process and handled the projects professionally. I would not hesitate to recommend them.
J C | Tustin, California | 06/23/2020
Helpful information as you compare solar companies
Solar is a big commitment. I mean, it lasts longer than some marriages. Also, we were the first in our townhouse community to get solar, and our HOA was sensitive to the process. Doing the research was important. After speaking with a dozen different solar companies, tracking materials/production/warranties/prices, and breaking down each system’s cost per kWh, Altair impressed me the most. Most companies were licensed, had similar warrantees of 25 years (materials, workmanship, penetration), and used similar products. I selected Altair for four reasons: 1. Charlie, the sales rep, was extremely knowledgeable and patient. He gave us information we didn’t even know we needed yet (and we realized later). Several of the other companies I spoke with couldn’t answer my questions, saying, “I’m just the sales guy”. 2. While you should monitor your system regularly, they also monitor your system’s production. Many companies will install a system and leave you on your own. 3. The owner, Khaled, is an electrical engineer and is NABCEP certified. 4. In addition to being licensed and bonded, they put a portion of profits into a fund that will be used to support clients IF they ever go out of business. Once we started working with them, I knew choosing them was the right thing to do. The entire staff is customer oriented, professional, responsive, and take pride in what they do. We’re getting an EV outlet installed later this year along with a battery, and are looking forward to working with the team again!
BlairH | Irvine, California | 06/21/2018
Altair solar
We saw a lot of recommendations for Altair Solar on the Nextdoor app. At that time, we already signed up with Tesla (Solar City). We were glad that we contacted them. The owner, Khaled Elsheref was the one who came to our house to do the estimate. Very nice people. They don't pressure you to signup. Two solar companies backed out saying that our roof is too small and panels will not fit and the 3 story house next to us will be on the way. Those two only based it on google maps. Altair used an application to simulate where the sun will directly hit our roof from sun set to sun down. Pretty amazing. This way, they know where to place the panels efficiently. What made us chose Altair?<br /><br />1. Tesla quoted us $15k for a 3.4KW unit. Altair quoted us $11k for a 3.9KW unit. Bigger unit for less. Tesla tried to price match and offered 13k for 3.4KW unit. Altair is still cheaper minus the federal tax credit, the whole unit is only 8k.<br /><br />2. Tesla's solar panel shown to us was Panasonic 315 watts and 325 watts max. Altair uses LG 355 watts panels. Altair have better panels. <br /><br />3. Tesla's warranty is 20 years or 25 if you have Tesla referral code. Altair's warranty is 25 years without a hassle.<br /><br />4. Very nice people. No pressure. Always on contact. <br /><br />Took them 2 days to install the unit. Prolonged by the city inspector for showing up too early. Installation was smooth and clean. Unit is up and running. We are very happy with the service and the unit.
Bill Osman | Irvine, California | 06/02/2018
16 Panel 4KW Altair Solar installation
Altair Solar was one of the most talented and top knowledgeable companies I worked with when I was hunting for my solar installation. Both khaled and Nader were very instrumental in the process. They worked with me with all the details and helped me understand the values and technologies (which is important to me). Nader and team helped me with all of HOA's rules and regulation. we have submitted the forms and they assisted along the way. During the installation, Nader and Crew were on top of things. the installation went on time and on schedule. they were very meticulous, detailed and courteous. they have met most if not all of my requests and asks. Solar installation can be a difficult task but with Altair Solar and Nader's crew it went event less. thanks a lot. definitely recommend.
Bill Osman | Irvine, California | 05/25/2018
Altair Solar Great Solar installation
Altair Solar was one of the most talented and top knowledgeable companies I worked with when I was hunting for my solar installation. Both khaled and Nader were very instrumental in the process. They worked with me with all the details and helped me understand the values and technologies (which is important to me). Nader and team helped me with all of HOA's rules and regulation. we have submitted the forms and they assisted along the way. During the installation, Nader and Crew were on top of things. the installation went on time and on schedule. they were very meticulous, detailed and courteous. they have met most if not all of my requests and asks. Solar installation can be a difficult task but with Altair Solar and Nader's crew it went event less. thanks a lot. definitely recommend.
Bill Osman | Irvine, California | 05/18/2018
Altair Solar Great Installation and After care support
Altair Solar was one of the most talented and top knowledgeable company I worked with when I was hunting for my solar installation. Both kaled and Nader were very instrumental in the process. they worked with me with all the details and helped understand the values and technologies (which is important to me). Nader and team helped me with all of HOA's rules and regulation. we have submitted the forms and they assisted along the way. During the installation, Nader and Crew were on top of things. the installation went on time and on schedule. they were very meticulous, detailed and courteous. they have met most if not all of my request and assisted. Solar installation can be difficult task but with Altair Solar and Nader's crew it went event less. thanks a lot. definitely recommend.
Happy Professor | Irvine, California | 04/09/2018
It doesn't get any better than Khaled and the team at Altair!
This is our second solar installation. Both times we are extremely happy that we chose to go with a local company that is invested in the community and to help promote hardworking small businesses. The owner, Khaled is an electrical engineering geek which is exactly what you want for someone installing your solar system. He is extremely knowledgeable, experienced and very easy to work with. He communicates well, is flexible and just an all around great guy. You really can't go wrong by choosing Altair Solar. Not only does he offer a great product, but he has excellent prices. His team did everything--all the paperwork, inspections etc. We got four bids, and based on his reviews and his personality, we chose Khaled and Altair. We highly recommend Altair Solar!
