Anthony | Springfield, Massachusetts | 06/13/2024
Worst service ever!!
I don’t recommend this company so ever. My solar panels have been installed since October. It’s already June and my system it’s still not running. Eversource has not installed the production meter due to missing documentation from the solar company. When I called the solar company they keep giving me the same excuse that they can’t get hold of the inspector. I have been going back and forward with them and still not have my system activated yet. It’s our first time with solar and already having a bad experience. I bet that once our system get running they are not even going to give us a discount on our monthly payment for all this months we can be generating credit for the winter.
Scammed by Bright Planet | Temecula, California | 12/14/2023
Avoid
I got ripped off by this company. Almost 16 months with no working panels. Avoid like the plague.
Mariel Rodriguez | Southbridge, Massachusetts | 12/11/2023
Worst decision i ever had made!
On February i had made the decision to go solar panel,they recommended me a seller associate her name is Tiffany Santiago she had made so many promises i will save money on my electricity,even told me i was going to be stuck forever with her if i needed anything she will be here I will have her support!! Absolutely everything is a lie ,first i was a little worried because my roof is old Tiffany told me when they come and do the inspection they would let me know if it pass,they came on a day my roof was full of snow and they said it pass and i reached her and ask how was possible it pass if has snow and they couldn’t see nothing with the snow,they came the second time and yes everything is good,still with doubt on my head about the roof,on the inspection they need to make sure when the place the solar battery was not going to be any interference for my solar can charge never did they place them where my next door neighbor have his tree of course they don’t charge appropriately because of the tree and i been paying the solar and on top of that my electricity as well I been struggling with them because they were supposed to remove does tree before they placed the solar and until this day am going back and forth with them and sending them proof and l permission from my next door neighbor ,they said they were going to help now i need to wait until may for them to check the production for the whole year let see what happens,they place the solar after that i had leaks on my atic call them they came they supposedly addressed the problem,waited it took for ever for them to get everything straight for them to turn on ,still have more leak and worst on my atic they came to fix and the guy who came did a big hole on my attic i call and still waiting for the to see what is going to happen!am very disappointed and upset because is nothing what i had expected!!and been trying to get in touch with the seller rep and haven’t heard from her at all !!
Raymond | Springfield, Massachusetts | 11/15/2023
None of what has been agreed upon has taken place
WE had Solar Panels installed in July. We were told that our panels would be activated in 6-8 weeks. It has been 3 months and the panels are still not operating. I have called twice a week since mid October and have been told multiple times that the hold up was the City submitting permits or our previous energy provider dragging their feet submitting paperwork to the city. In both cases I was told repeatedly that the issue would be sent up to higher management or the appropriate Bright Planet Solar department to be taken care of. I have spoken with our previous energy provider (several times) as well as the city. Both of those agencies insisted that the proper permits have been signed off, closed and submitted. Yet BPS insists that neither of those things have happened. The customer service people have been courteous and professional but the company itself has yet to follow through with any of what has been promised. The timing of when we had our panels installed was not accidental and factored into our budget planning. We are extremely disappointed with BPS and by extension Sun Run.
Ken | Cathedral City, California | 09/28/2023
Worst Experience - 6 month nightmare and still no solar system
I met with two sales Reps that were very anxious to put together a solar plan. I received a quote and signed a contract with a $500 deposit for a place holder to put me in their schedule for installation. When that date came and passed, nothing happened. Finally, a conversation with the sales rep only to tell me, "I had called and cancelled the order." I NEVER did that. This is a very suspicious! With a conference call to SunRun, the Order was reinstated and I was told I would be getting a new schedule. Waited and waited for a contact. I called the sales rep numerous times with voice mail full and not accepting messages. I text daily asking for a schedule, no replies. Finally two months later he called and asked for a new SCE Billing. I provided it and still no installation schedule. I called SunRun directly only to find out that they had tabled my order because of no activity and that the contract was never activated. Again, very suspicious activity and still unresolved. NEVER use thisi company......
Dwyan | Springfield, Massachusetts | 07/18/2023
My worst nightmare
These folk scammed me from the very first time I should have turn them down the first time but didn't follow my gut feeling first they promised to cut the tree around my house and that was the selling point Because I was in the process of doing it myself..but I had 2 big trees that I thought would be expensive to cut down and they promised to do it as part of the offer they start installing the panels before cutting the trees then the agent told me it was a miss communication next the told me the fed would and the state would subsidies and all I would pay is $10,000 out of pocket..end up they link me with a loan for $44,000 and say the panel would pay for itself but to date the total amount of power I get paid for is $12,000 my electric bill remains. The same because I supply power to the Grid andthey pay me for the power I send to them the money I received then go back to pay the loan And as I get paid every quarter I most often have to pay out of pocket as the payment I received is not enough to cover the monthly loan payments and I am getting no benefit from the solar panel Bright Planet is the only one who benefit because they get paid by the bank in full , I understand the bank no longer work with them. Also they damaged my roof and told me I have to get a new roof. So I am taking them to court and contacting the AG about them about deceptive business practicess and the damaged to my roof
Brad Parr | Altadena, California | 07/07/2023
Run away - we regret everything about working with Bright Planet
We signed our contract in October 2022 and the panels were installed in November 2022; it's now mid-July 2023 and they are still not functional. BPS dropped the ball many times, lost our project, and now are turning around to say "more than nine months is standard." Their customer service is terrible, their CEO is condescending and patronizing, they renege on their word, and their only response is "too bad for you, you can't get out of this contract, no matter how little work we do." They're unprofessional, they're liars, and they'll sign you up and then do nothing unless you beg and plead, and even then they won't do anything. We completely regret having signed with BPS and hope that you'll stay away from them.
Alex M | Holliston, Massachusetts | 06/26/2023
Horrendous and likely fraud
The company, after a few missteps, installed the panels. From Day 1 the results were terrible. They were producing 50% consistently each day. The graphs for both production and consumption looked identical regardless of weather, activity, whether I was home or not. The graphs also showed that generally from around 9pm and 5am I was using no electricity. Now stop and ponder that. None of that makes any sense. I asked BPS to look into it and they told me (twice) that everything was working fine and that I could purchase additional panels. Their own people looked at the data that was clearly inaccurate and rather take any step to address it, instead lied and attempted to bleed more money from me. You can actually google the exact scenario I am describing and find that it means they installed a piece backwards. But BPS has so far refused to admit they improperly installed the system.
Elmy | Providence, Rhode Island | 05/09/2023
Wish I cab give you 0 stars
Panels were installed July 9th 2022 and today April 24 2023 they are still not working. He had to call every week and they disconnected all the calls. We called the utility company and they are telling us everything is ready and done on their end. I can't even imagine paying 50k to this company and after almost a year we don’t have anything done and we had to pay every month. In my entire life I never had any experience like this. After I submitted my first complaint a few weeks ago I had a call from someone in the company.... After a few weeks nothing was done and we are still in the same place as we did almost a year ago.
Amanda | Coventry, Rhode Island | 03/01/2023
Horriable
Whatever you do DO NOT work with Bright Solar. I can't say this enought. They installed solar pannels on my house back in Septemeber we are still not up and running. it has been one mistake after another. I would NEVER work with them again! Today was suposed to be my inspection, one that they emailed me to tell me was today. Not even checking if it worked out for me or not...than aftter I moved everything they did not show up and did not call. When I called to speak to speak to a supervisor no one is around. Horriable comapny to work with.
