Barclay | Los Angeles, California | 04/08/2024
Zero Customer Service
Clean Initiate Solar installed the solar system at my house. I have an issue where the house battery doesn’t power the house when the grid power goes down, even though the house battery is charged. The first time I called in, someone answered, and they responded with “we’ll check some diagnostics and call you back in 10 minutes.” They never called, and that was about 3 months ago. I’ve called them and left messages, and emailed, a total of about 20-30 times. They have not answered or respond since the first "we'll get back to you." I will be filing this review in as many forums I can, and with the Better Business Bureau, as a warning to other potential customers.
Denise H | Fullerton, California | 09/07/2023
Being ignored by Clean Initiative
Our solar panels worked great for a while, but then the inverter broke. Which meant our electricity bills went much higher. I am not writing this negative review to complain about the solar panels (we know things can break); I am writing this review because 1. it took weeks and weeks for Clean Initiative to send a technician to our house to fix it, and then 2. *nobody* has gotten back to me regarding my request for some type of financial reimbursement for all the time that the solar panels were broken and our bills were higher. I have called Clean Initiative several times (each time, customer service lets me know that my message is being marked as urgent). I have emailed Clean Initiative (Michael, accounting, and customer support) -- now three emails, and *nothing.* This is literally the worst customer service I've ever dealt with in my life. If you want solar panels, fine, but if you want longterm assistance, this is not the company.
Anne Freshley | Placentia, California | 09/13/2022
Anne Freshley
2 years ago Sean came to my door with a pitch for Solar panels, as I had been wanting this he laid out a plan where I could buy or lease. Cut to the chase 2 years in it seems I haven't been generating energy for 4 months and the only reason I knew was because Edison sent me a bill for $1500+!! And no one from Clean Initiative has bothered answering my calls or even remotely trying to help. $35000 down and no one is taking responsibility for a warranty. This is the worst when a company cannot stand up to a problem.
