Elevation

This company was pretty good in 2021 when they installed the panels. I would have had good things to say about them then. In 2024, we had to replace our roof and we hired Elevation to remove and replace the solar system before and after. I coordinated with them and the roofers to schedule the panels to be removed a few days before the roof job started and reinstalled a few days after. Elevation charged $250 per panel for this service. For 27 panels, this came out to $6750. All this scheduling was done in mid-September for removal in late October and reinstallation in early November. Elevation was unable to give us the dates we wanted, so we had to push the roofers back a week. In order to get Elevation to commit to these new dates, they asked for full payment up front. "To get on the schedule for both the removal and the replacement," the rep said. So I paid in full up front. The removal was on schedule and went without a hitch. On the scheduled day of re-installation, November 4, a single guy showed up. He went up on the roof for a few minutes and then came down and rang the doorbell. Despite my making it clear in my original phone call, the tech hadn't realized it was a fully reroof and so he hadn't brought all the necessary supplies. He'd have to come back. I called Elevation the next day to ask when they'd be back, and they were unable to give me a date. I was told I'd get a date the next day. Every day I called, and every day I was told the same thing: we can give you a date tomorrow. This went on for a week. Finally, a week after the scheduled installation date, I was given a date: December 20. That's a full 6-7 week after the scheduled installation. The contract I signed stated that the work would be done within 30 days. The reason I was given for the many days of delay in even getting a date was that "Jorge got sick." That's it, no more. But they said they were scrambling to enlist subcontractors to do all these scheduled jobs and that I was not the only person in this situation. I said that a 6-7 week delay was certainly unacceptable, and I escalated the case to a manager. I consider myself a pretty easygoing guy, but that's just absurd. After he was unable to offer anything more acceptable, I said I wanted a refund for the half of the payment that was for the reinstallation. He was willing to do that, but said he'd talk to scheduling overnight and see if he could get them to move some things around and get a date sooner. He also stated that having any other company install the panels would void my warranty with Elevation, which is exactly the opposite of what the Elevation customer service rep told me when I called preliminarily when I was researching roofers, to see if I could have another company do the removal and reinstallation. I was told, "no problem, that would not void your warranty." Luckily, I went with Elevation in the end, or else my warranty would be voided and with nothing in writing saying I was told otherwise. The next day, he called back and said he was able to get December 6 and 9 as reinstallation dates. He apologized for it being so far in the future, but it was the best he could do. I considered that there would be a delay with any other company I called, and that I did want to keep the warranty, so I agreed on December 6 and 9. On December 6, a crew arrived and worked a full day. On December 9, a smaller crew arrived and worked until the middle of the afternoon. Then the doorbell rang and the tech told me that they were done for the day, that the panels were not yet on the roof, and that Elevation would be in touch to schedule the rest of the job. When I told him that we'd waited for 6 weeks for this, that they'd worked two days already, and why the delay, he said, "Call them, I'm just the tech." So now it's December 10. I just called to find out when they can schedule the completion of the job, and again I'm told they can't give me a date, but in 24-48 hours they'll call me back to give me a date. The job was originally scheduled for November 4. It's now December 10, I've paid in full, and I have no idea when they'll be back to put the panels back on and energize the system. January? February? Who knows! I know that I've been losing about $100/week on electricity, between my excess generation credits and all the grid power I've been sucking down. But I'm not going to be compensated for that. I don't know who Jorge is, but he must have been running this company single-handed. The whole operation has absolutely fallen apart because he "got sick."

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I found out much later after the fact that selling your electricity back to the grid is at a lesser rate than what you buy it from, so selling is basically out of the question. I also found out after the fact that the people who install the solar do not do good electrical work and left my "new" electrical panel with a number of errors and poor electrical work. I had to hire a separate electrician to come and fix their work to prevent exposed wiring and the constant housing blackouts... The salesman was super helpful but install took a long time and new the system had a number of errors and is unstable at best. Lately, they decided to make CURB, a an electrical monitoring system which was included at the time of install, a now subscription based service. Now I am down another slot in my electrical and will have to pay someone to come remove it.... 10/10 would recommend you look elsewhere for your solar needs.

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Daniel Alejandro was extremely helpful in retrieving and sending to me a copy of the signed agreement I needed for a loan company.

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Upon review of our home our power bill our roof structure and every other thing that they wanted to audit we felt like we made a good choice, that is until the installation was delayed throughout the entire summer, all the permits were failed more than three times, and then initial startup of the system and it only worked for 10 months. It's been 4 years and 68,000 later, and we still don't have a working system. Good luck trying to get someone to communicate with you. The only good person in that company is Juan, our experience with them has been nothing short but terrible if you want to pay a solar payment plus a power bill every month and still not have any type of working system or compensation for all the money you spend go with elevation. That is an honest review just like any other one that talks about the installation problems and issues ETC

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The install was relatively quick and they did good work. However, as soon as my microinverters stopped reporting it was a 3 month process and multiple trips to the house by a tech to replace the gateway. The system was finally up and running as well as reporting for a whole 4 days. I tried to troubleshoot multiple times before I was able to get a tech to finally come out to troubleshoot on their end only to be told that my system is functional and reporting on their end but it's not reflecting on the app. Apparently, Elevation updated their software and the system can only connect to a 2.4Ghz network. Low and behold I have a dual channel network that allows devices to connect at what ever that specific device demands. The tech insisted my only options to remedy the situation is to either pay for a device from them that connects the system directly to a satellite OR buy an external 2.4Ghz router from my internet provider to plug into my current set up. I don't know what habidashery is going on here but the whole issue makes it seem like they don't care if I can monitor my system as long as they're getting their money. I'm paying $200 a month for this system while my energy bill continues to run $300 a month during summer months. I'm furious about the situation to say the least and now I'm absolutely stuck.

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Very professional,knowledgeable and courteous.All mine questions answered in that manner.

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We signed a contract with Elevation Solar April of 2022. They were highly rated, & we were impressed with the salesman. We even signed a contract for our daughter's house a few months later. But, a 60-120 day time frame, as stated in the contract, turned into 2 years. I won't detail every issue, but suffice it to say, we had nothing but one issue after another all along the way - for 2 years - before it was finally activated. About a month after signing the contract, they informed us that they would have to add an addendum that would cost us more. The site plan was incorrect: they didn't realize that a main panel upgrade (MPU) was needed until later, & they then informed us that it would be at least another $12,000 to hook into the electric down the street. We would've understood maybe 6 months, but 2 years was tough to swallow, especially with all of the problems that needed to be dealt with along the way. I tried to speak with the CEO about a year into it, but I didn't hear from him. When I finally got to speak with the CEO - after activation - he told me that he feels they fulfilled the contract, &, for our troubles, offered me $1,000 on a $25,000, project that took SIX TIMES longer than promised. As a business person, I don't consider that to be "fulfilling the contract". I truly hope that Elevation treats other customers better than they treated us.

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They installed my system. When I ask them to come out and inspect it because I was concerned it was not working properly they refused to come out unless I installed their Curb Monitor. They installed a monitor when my system was installed, but they pleaded ignorant and said it was a JLM system. Odd that they installed it when they installed my system in 2017, but now want to play dumb. I hired another electrical/solar firm that installs Solar to inspect my system as Elevation is not reputable. This firm indicated the monitoring system had never been installed and hooked up. The Honeywell thermostats included in the elevation contract were also not provided or installed. I plan to hire an attorney. Dishonest assholes should be driven from business. I will be using another firm for my solar system in the future, one that is honest and reputable

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True professionals, outstanding communication all thru the 2 days of installation. Framework up on Monday - looks so good! Today all the panels on the roof, again - communication as power was shut off for City Of Peoria, APS and Elevation on site inspection - all the while Team 1/Brady were doing their installation. One of the BEST experiences I have ever had with complex work done at my home. So great to find Expert work, outstanding team and informing me along the way increases my confidence that all the pre-work I did contacting 6 different companies before deciding was worth the effort. I made the right choice - hope you get Team 1/Brady for your Elevation Solar install.

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I received a call that one of my panels was offline. The rep patiently helped walk me through the steps to get it back up and running. As well as answered all my other questions. He was friendly and helpful! Elevation Solar is the way to go.

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