Jay Z | Warwick, New York | 04/15/2021
Updated review
Updated Review I’m going to update my previously posted review regarding my solar install. Although the install was less than spectacular and damages occurred to the property (as I previously stated), Adam (owner) did make it a point to come to my house on a Saturday and get a grasp of the situation himself. He was apologetic and agreed to remedy all issues. I have to say the communication between us has increased greatly. Unfortunately due to the issues we had I cannot give them a five star rating but i will increase my rating of them for the effort that was made to make sure all issues were resolved. It also helps that my solar system seems to be producing very well thus far.
WLangsa | Yorktown Heights, New York | 04/08/2021
Very satisfied
Alex, Gina and the crew were fantastic. They were in contact with me through out the whole process. Very professional and friendly. I’m very satisfied with their service.
Solar in New Paltz | New Paltz, New York | 05/08/2020
Happy with the outcome
Adam from Empire helped to iron out some misunderstandings in the process and I am really happy with the outcome. The work was as agreed.<br />Thank you Adam.
Stephen | Eldred, New York | 02/22/2020
Horrible
Alex was great. The installers were great.owners are horrible and deceptive. No per mit filed. I had to apply for it myself. I removed trees that empire told me too.electrical panel upgrade was incorrect size.inverter went bad the first week. I has to call myself to get new inverter. Told me that rebates also include second homes but clearly stats on tax form it does not include second homes.someone forged my signature on nyserda paperwork! Worst of all the system should produce 3,600 per year and only produced 2,400 in year 2019. Asked for them to add a few more panels to get to 3,600 numerous times but nothing. Worst of the worst.
Korabel | New Paltz, New York | 07/21/2019
I'm out 60k and pay more for electric than I did before solar
My instinct said to run yet faced with having to pay for cancellation fees I went with this company. Sadly they did not get a permit to install and got it after the fact. That was the start of the downhill process. The system does not meet the demand and took two months for reports to start. Better yet when I went to file for solar rebates on April 15th 2019 they are no longer available and stopped end of 2017. I was sold this system in April 2018 and kept on asking for the paperwork to file for these rebates. You think a company that is in the solar business would know this and not sell senior citizens on taking out a loan that would be paid for with these rebates. That is deceptive business practices. I have been looking online to find their license for solar installation and or contractors and can't find it. Buyer Beware!
Zoe L. | Newburgh, New York | 05/17/2019
Will was my consultant...Great Company
From my initial phone call and visit with Will..I was impressed with Empire Solar Solutions. They explain the entire process to you and continually check to make sure everything is moving accordingly. Great Company and Great Service.
Dan | Yorktown Heights, New York | 05/15/2019
MUST HIRE!
I couldn't be happier with the job that Empire Solar did. From the beginning with Mike Kusmann's initial visit and follow ups to the pricing to the speed the job started and when it was completed, the thoroughness to do everything we asked. Adam, Marc and Matt were also key in making sure everything was perfect. They are all fantastic and I am glad we went with them. Other companies cost more and gave less while these guys gave us superior panels and are also able to do the roof! We got everything in one stop and it made it so much easier from our side to keep up with. We already are seeing massive savings in our Con Ed bill and are loving keeping our money in our pockets...ha! I would tell anyone considering solar to move forward with it and go with Empire Solar, you'll sleep better knowing they have everything under control and you won't ever have to worry about a thing. Thank you again to the entire team!
Mohammad M Rahman | Yonkers, New York | 01/31/2019
Solar system installed
My experience with the Empire Solar was outstanding. The salesman came to my house his name is Will and he did a very wonderful job and explained this produc, how system works. It was very different than other company and I recommend Empire Solar for all the consumer are looking for solar system. thank you
Linda in Hartsdale | Hartsdale, New York | 09/06/2018
Going Solar takes longer than it should
I purchased 25 solar roof panels from Empire Solar NY in March of 2018. It's now September (!!) and the process is not finalized. Yes, the panels are installed and presumably working...I haven't yet received my ConEd bill to notice a savings...but the last step of the process (trimming overhanging trees) was promised and still not delivered. Also, have had a great deal of trouble reaching this company, as their phones are always tied up, voicemail full, or nobody home. <br /><br />That said, the panels look good and appear to be generating electricity as promised. I do not regret this purchase and still believe it to be a wise investment. It's just that the follow-up service is frustrating.
Anna M.D. | Tomkins Cove, New York | 04/26/2018
Happy with our Solar Panels
We were skeptical about going solar. We talked to a couple of companies before we discovered Empire Solar. Marc Zurla is very knowledgeable and professional and explained everything to us clearly. He and his team did an great job with the installation. We have seen a significant reduction in our electric bill. We are more than satisfied with our panels. Great investment
