Tuan T | San Jose, California | 03/03/2025
The install from 08/24-Still wait the Technician to complete.
The customer service is bad, send to request for schedule . it take 2~3 to responds, and take another few more week for technician to come. I wish that I could review the SolarReviews earlier before signed the contract with them.
BrianLN2804 | Seeley, California | 02/27/2025
Still waiting for project to be finished
Process started middle of 2024. Initially expected for project to finish by August. By December, finally got approval from utility and county planning and building department. Panels were installed on December 23, 2024 and still waiting for the project to be finished. Been told project needed a "PV stamp" but utility and county know nothing about this. Still paying utility and now have to start paying for the system. Starting to get depressed.
Mark | Frisco, Texas | 02/17/2025
ESP and their PPA is a scam!
This is a total scam, covered up with a deceptive sale process and further masked by the confusion created due to over 7 parties involved. This was presented as the Power Purchase Agreement via an agent of ESP Partners representing ESP as the PPA who would use my roof to generate power, and I would simply pay for energy with a fixed monthly payment of $268/mo. The promised "white glove" service was to be monitored, warrantied, and insured, AND I could cancel after 1 year. The financial models reviewed was a con-job. At this point, I'll be paying more for energy than if I had just stayed with TXU/Oncor with a non-solar traditional agreement!!!!! I only signed up with the guarantee that I could cancel after one year. When I became concerned, I tried to stop the process multiple times but I had a very difficult time understanding which entity to work with, and getting someone to follow-up with me. Now I cannot get an executive from any company associated with agreement to call me back. Looks like my credit will be wrecked, while I incur more expenses for legal support. NEVER DO A PPA, I could have bought this system for $45,000 with a ROI < 15 years.
Gabriel McFarland | Temecula, California | 02/13/2025
Don’t go with them!!
It’s been 8 months and we are still waiting to get our solar turned on. Horrible customer service, will never get back to you. I wish I never signed up with them.
A. Turner | Lancaster, California | 01/31/2025
Horrible Customer Service
I had my solar installed with ESP and it appears no issues with the installing excluding the damage to our swamp cooler my camera caught and I was home, when the worker's tool box fell off the roof on to it. Also they disconnected my lighting (electricity) in the back of my home and has not restored it. I have a rep name Iris who lack efficient communication with me, does not respond, or will not call me when I ask of her to get get clear information. This is not okay, and is unprofessional. I ask for the manager and was told over the phone by a gentleman, I was unable to speak with one, and hung up on me. I get a response from Iris through text only to say a mgr. will call. They set appointments with out consulting if I will be available for the appointment. Iris sets an appointment on Jan 20th (via call) for battery commissioning and nothing. It's sad the level of customer care, when we are spending our money and trusting companies provide decent services. I am truly reluctant to refer this company to my colleagues and friends who wants solar, my experience, I don't want to see others go through.
Ted | Clovis, California | 01/21/2025
Extremely disappointing experience. The project has been dragging on for over five months and is still incomplete. While delays due to permits or PTO are understandable, the real issue lies with ESP’s inability to submit documents in a timely manner. Their lack of efficiency and accountability is incredibly frustrating. Communication has also been terrible, making it a nightmare to deal with this firm. Definitely would NOT recommend. check this site for other reviews: https://www.yelp.com/biz/energy-service-partners-torrance#reviews
Isa Rios | San Bernardino, California | 01/17/2025
Think Twice before Choosing ESP
I would like to start off by saying that my main objective is to bring awareness to those who are in the process of choosing ESP for your solar panels project. I am having the worse experience with them because the panels aren’t producing enough energy and now I am paying Edison a large bill and also paying for my panels. The sales person completed his assessment and said I needed 13 panels to cover the usage, I even purchased 2 extra panels to make sure I had extra because my plan was to get an electric car. To give you more context, my mother used a different solar company and she has 15 panels as well and her panels are producing about 750-800 kWh a month and the ones I have are producing 80 kWh!!! Obviously, there is something wrong with my panels right?? Well, I have been trying to get ESP to send someone to my house to check what’s going on and the answer I got is that I have to pay for them to come check. I have consulted with other installers and they said that the panels were not installed properly because they are lying flat on top on my carport. I truly believed that ESP had experienced professionals that knew what they were doing, but based on the results, it seems that I have been left alone with this huge problem. If anyone else is having similar issues, please come forward and seek legal advise. We cannot allow this company to continue to fool people and they have to take responsibility for their actions.
B&KTaylor | Oroville, California | 12/16/2024
Horrific Company - Nightmare!
Nightmare company. Ground-mount gone so wrong. ESP is impossible to get anyone to answer a phone, return a call - quite frankly do any sort customer service. In 12 months, which is how long we've been dealing with this company and our solar installation has not even begun, we have had 3 different project liaisons, all completely ineffective. We hear the same answer when someone decides to address a text, calls are completely ignored - "I'll pass this on to the team ". Finally, we involved our salesman who gets the same run-around we do. ESP was surprised we have over $40,000 in 40 solar panels and installation materials sitting in our backyard, still on pallets. Someone had to have paid for this equipment - no one even knows about it! From what we've been told, EverBright pulled the funding (breach of contract??). ESP was notified, and never contacted us, or the installation company who they sent out - Solar Doctors LLC. Solar Doctors came out to begin installation, which was scheduled for 4 days. Broken and inadequate equipment, we now have over 18 holes on our yard measuring up to 3 feet wide and over 4 feet deep. A Butte County Inspector came out and told them, "I'll give you one more chance." They trenched a ditch approximately 100 feet long, 12+ inches wide, and 3 feet deep which runs across our driveway, and across where we enter our house. Installation at a stand-still, the trench was covered with a piece of 1/8 inch ply wood as a bridge so we could get to our house door. This setup has been abandoned. The rain has come, the ply wood has been soaked, and extremely slippery. This is now a HUGE Safety Issue. My husband and I are 78 and 66 years old!! ESP has not contacted us in any way. Not taking calls or answering texts - completely non-communicative. Nothing is happening, and we have this huge trench, an EXTREME SAFETY HAZARD! A slippery little board we must cross to get in and out of our home. We are astounded ESP doesn't see or care about their Legal Liability for Personal Injury!!! This entire solar debacle, involving 4 different companies, has become a senior couples incredible nightmare! STAY AWAY from ALL! We have decided to seek Legal Counsel. We have been left NO other choice.
Alex o | Hesperia, California | 12/02/2024
i should have not
they were kind and on point with everything always checked in sent me emails messages etc now that we installed, they don't answer my emails or calls and getting in touch is impossible we have not yet received the money promised and they give attitude i should have never i don't recommend ive been waiting all day on a call back and nothing i will be seeking into legal matters
Bimal | Canyon Country, California | 11/27/2024
After sales support
Hopeless. I am very disappointed. Cannot contact customer support. Number gave to me connects fax machine.not replying to email. Not recommended to anyone
