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MIck | Farmington, New Mexico | 01/13/2025
New Mexico Solar Tax Credit UNSUPPORTED
I have tried without success to obtain documents from Freedom Forever to qualify for the New Mexico New Solar Market Development Tax Incentive through the New Mexico Energy, Minerals and Natural Resources Department (emnrd). Specifically, they are unwilling to supply an Itemized invoice for contractor labor costs, which the emnrd application requires.
Cameron Backes | Broomfield, Colorado | 01/07/2025
Avoid Freedom Forever
Terrible Customer Service and Warranty Practices I cannot express how frustrated I am with Freedom Forever. After purchasing my home, I found out that the solar system installed by the previous homeowner came with a warranty. However, when I contacted Freedom Forever to transfer the warranty into my name, I was met with stonewalling and runaround. Their customer service is absolutely horrendous. After multiple phone calls and emails, I was told the warranty couldn’t be transferred because of some arbitrary, convoluted rule they claimed was in place. No matter how many times I explained that the system was in my name now, and that I had every right to the warranty, they just kept giving me the same canned responses with no real solutions. It’s clear that once they’ve installed your system, they couldn’t care less about customer satisfaction or standing behind their product. Their warranty transfer process is a joke, and the fact that they’re making it nearly impossible to take advantage of a warranty that should rightfully be mine is infuriating. Do yourself a favor and stay far, far away from this company. I would never recommend them to anyone. Zero stars, but had to give one to post this.
ashok | Hayward, California | 12/26/2024
Do not do any business with freedom foreever
Please do not go with freedom solar if you do your system is not going to install for atleast 9 montrhs I had a agent name Jaxton Villegas as personal exeperince please never sign with him he never returns any call or email My system after 9 months and still waiting for turn on.
BobbieLynn Benton | Upper Lake, California | 12/05/2024
Solar company incompetency
I started the process of getting solar in April of this year. We didn’t end up getting permits until October and installed on October 16th. Well after instal we went out to look at the work and found that there were screws all the way down our awning. We raised attention to this immediately we were then ignored for weeks until I brought it up when they came back out because the didn’t finish wiring it to our main panel and were supposed to put in a new sub panel (this was due to their own design issue they were going to try and charge us for and we had to fight) well someone randomly showed up and was able to wire it to our main panel as originally planned. None of this was communicated to us nor to one another within the company because during the next week 2 other people showed up to “work” on the sub panel but didn’t bring the required equipment. Well pge showed up to connect it to our meter to tell us they STILL didn’t finish the install and they couldn’t connect it until their part was done. That was on November 15th. Since then we have had the city come out for inspection twice and we have failed inspection because they installed the back up battery under a very small window under the bathroom and the company keeps saying that it is fine because it’s a none escapable window but the county is not having it and now wants them to move the battery. With this all being said the whole system has now been installed incorrectly and I am worried about them moving the battery because they cut into my drywall in the house and have not fixed that, they have not fixed the first issue of the panels being in the wrong spot and now they want to move the battery and probably will not fix all those holes causing so much damage to my house. Every-time I reach out to someone I just get told we are working on it and there is nothing more that they can do for me. My sales rep has ghosted me pretty much since installation has happened my project manager just says the same thing being he will reach out the his branch manager and they are working on it. I want this headache gone and removed off of my house. This company is literally incompetent.
Jean R. | Fresno, California | 12/04/2024
Review of Freedom Forever and Michael Thomas II
I had a very disappointing experience with Freedom Forever and Michael Thomas II. Michael met with my husband and me to discuss solar options and promised that by installing new panels and using a PPA, we would no longer owe PG&E except for connection fees. He also assured us that the new system would generate more energy than we could possibly use, even as our family grew. Freedom Forever installed the panels and battery. However, the reality has been far from what was promised. In October, I received a PG&E bill for $229 in addition to the monthly lease fee. The system was incorrectly sized, and despite promises, one battery is insufficient to eliminate our need for grid electricity. The battery depletes after just an hour of use, and we’re still paying PG&E for excess power. To make matters worse, we were still on the NEM 1 plan, and now we’re paying thousands more for less usable electricity. Freedom Forever also claimed the project was complete before the battery was fully operational. It took a literal month for someone to come out and switch it on. It is baffling that companies allow salespeople to blatantly misrepresent situations and incorrectly size the equipment for the household’s needs. I even hired an attorney to resolve the situation, but despite his initial commitment to respond, Michael stopped communicating, leaving us without resolution. Freedom Forever has not returned our calls either, despite saying they would. Be very careful when making decisions with this company. Michael seemed knowledgeable, and we believed his promises, but unfortunately, they have not been met.
Donald | Casa Grande, Arizona | 12/02/2024
SCAM - DO NOT USE
Sales rep showed me what size system I needed and guaranteed the kwh production. The first year did not meet the production guarantee and I paid $350 in electric bills more than what the sales rep said I would. It shows the guaranteed kwh production in the contract and states they will reimburse you at a certain rate if you submit a claim for the difference of actual production vs guaranteed, but there is a loophole in the last sentence of exhibit A paragraph 2.4 that states they can change the guaranteed production to the actual production if between 85-100% of guaranteed production. This is why you need a lawyer to review everything you sign. I believe there is a case here to sue Freedom Forever as they sell you on the guarantee, but can change the guarantee. Pretty messed up.
Will | Valley Center, California | 11/28/2024
Scam Company
Contracted with them to install a ground mount and back up battery. They never did anything so I cancelled with them and now there’s something on my credit report from their credit company mosaic. Horrible company that I am still trying to undo the mess they’ve done to my finances and they are the worst to reply or resolve anything. Do not trust them.
Diane Goldie | Phoenix, Arizona | 11/27/2024
Expensive lesson
Salesman was pleasant but didn’t give us important information. You don’t get the government rebate in one lump sum and he didn’t provide the right figures for calculating amount of panels needed. We ended up paying on the loan plus paying our power company $190.00 a month which was double our original power bill. Freedoms solution was to install 13 more panels which we have to lease at another $79 a month. Terrible solution but we’re stuck. System has been down a week waiting for inspection with no compensation for lost production of solar energy. We are paying for Freedoms mistake. Caveat emptor.
Keith Sass | Cantonment, Florida | 11/26/2024
Failure to comply with cancilation requests
Freedom forever is not complying with cancilation requests placed by mosaic to them on my behalf this is a total failure of cancilation request complyance and i am going to notify the better business burro!
Stephanie Saldivar | Cypress, Texas | 11/13/2024
Never received full amount for 1 free year promised
If you're in the market for Solar Panels, please beware and don't use Adam Hayes w/ Freedom Forever through Sun Run. Oh boy this guy is slick! He claimed he was not like the other guys but turned out to be worse. He promised us 1 year free of our contract for being a first responder family. We upgraded our system based on this "free year". After chasing him down for months, we only got a portion of the free year refund and never got him to respond or the company to honor this agreement. Yes shame on us, for not getting it written into the contract. He claimed it was just a verbal agreement and we had texts and emails proving the agreement, but it's been a lost cause and allot of frustration. The only good thing about it is, I won't have to deal with him trying to get any referrals from us!
