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Dave | Racine, Wisconsin | 03/13/2025
Scammers
I signed a contract. Then 2 days later I called and canceled. They never came to my house and inspected the roof. They did nothing. Now they tell me I owe them 1200 for canceling. My salesman told me I could cancel anytime.. until they started installing panels. This place is a problem.. please stay away
James aleman | Lehigh Acres, Florida | 02/24/2025
Horrible customer service
So i have a retarted sales manager named cody mitchem this dude is a straight hustiling scaming guy here in Fl lee county avoid talking to this stupid fuck i think they gave a guy with special needs a pretty title without making sure he can do the job this dude doesn't know pricing or production and when it comes to timeline on project this baby dick doesnt help at all
Betty Cos | Joseph, Oregon | 02/21/2025
Poor Customer Service
I arranged to have solar installed on my house over two years ago. All of this was done over the phone and internet. As part of this procedure I was required to sign a contract with Mosaic to up-front the project with the understanding that the payments would not start for a year after installation was complete. I kept getting emails for over a year from Freedom Forever that the project was on hold. Finally I contacted Freedom Forever and asked if they weren't going to do the job that the contract be cancelled. The gentleman that I talked to agreed to cancel the project. I asked about the loan and he said he would take care of that too. Fast forward to recently. I received an email from Mosaic that my first payment was due on February 12th. I immediately called Mosaic and told them that the project had been cancelled. They had no record of the cancellation. Jason said they would contact Freedom Forever for verification and he suggested I contact them also. I contacted them by phone and spoke with Morgan who said she would contact the internal team and have them notify Mosaic. In the meantime, I am having to make payments to Mosaic of $218.79 per month in order to protect my credit. Today I attempted to call Freedom Forever at the phone number Morgan gave me only to be told by an automated recording that the loan cancellation department could only be contacted via chat. I entered my cell phone number and was told (again by automation) that they had sent me a link so I could chat with them, but I have not received the link. I hope eventually to hear from them, but in the meantime I'm out $218.79 per month which should be returned once the contract is cancelled.
Ronnie Booker | Beaumont, California | 02/21/2025
Less than stellar support
First, customer services correspondence is less that stellar when calling them for a repeated issue with the meter gateway. We have had the solar installed about 1 month now and 2 service calls later to alleviate the same issue and it is still not resolved. When talking to Freedom directly for this issue I am now told that it will take 10 to 14 business days before I will even get a call back to then schedule the issue. I have requested that a new gateway be installed since it only carries a 5 year warranty. This is not acceptable and at a minimal 3 reviews a week will be left until I get a call and put on schedule to get this resolved. If this continues I will contact the CSLB for faulty equipment and shotty workmanship. CSLB would love to hear from me I can tell ya that. Freedom, here is your chance to step up to the plate or I will. You have my number
Jeff P | Downey, California | 02/14/2025
3 Month install but outside of that, VERY happy!
The sales rep told me it would take 1-2 months to get installed. It took 3 months. At the time I was a little upset with the sales rep but when I look at the overall big picture it was a good job and I have not had any complaints at all. System works great, looks great, I'm saving money and I have referred a few people and they are happy too.
Ron | Livermore, California | 02/13/2025
Driving
I’m sure he’s already been in an accident or at least a ticket this morning. In San Jose, during a pretty large rain storm, was driving like a maniac. Very bad. Ron Butler 925 961 4285
Ronda M | Saint Petersburg, Florida | 02/04/2025
$1200 cancellation fee!
I signed a contract with Freedom Forever at the beginning of January 2025. They had an additional offer where I would receive a Google package of three items as a “free gift”. The salesman set up installation for two days later. I contacted the salesman while the installer was at my house and advised him that I had more questions and there was a chance I would be canceling my project. I was told that I should go ahead and accept the items and if I canceled they could pick up be items (they were not installed as they were not compatible with my current system). I did indeed cancel within the three day window and asked repeatedly in writing and on the phone what I needed to do to return the items. Fast forward to tonight… I called AGAIN and was given the phone number of the cancellation department. The lady that I spoke with told me that not only can I not return the Google items but that I was responsible for a $1200 cancellation fee. Mind you that the total retail value of the items is approximately $350! What a scam!
Gina V | Ashby, Massachusetts | 01/29/2025
Our experience with our salesman Kyle Piso has been awful. We were told we were having 9000kw panels installed, come to find out, they are only 5000kw panels which hardly offsets our electric bill. He lied about our panel production and also lied about a rebate he promised we would receive. Communication has been non existent since we had our panels installed. We've tried countless times to reach out to him with a resolution, but to no avail. We were totally scammed by this person. We are in the process of an investigation. We are hoping freedom forever will rectify the situation.
Eddie Owens | Fountain Inn, South Carolina | 01/25/2025
Solar installation was canceled within 2 weeks. Had 45 days.
I cancelled my installation in 2 weeks when I had 45 days. Then 3 months later, I had an alert on my credit score. They placed a personal loan on my credit in spite of it being cancelled and never installed. I've been working now for 4 months attempting to get this removed from my credit report. On December 5, 2024, they said the board of directors would need to meet to discuss removing it from my credit report. What the hell. I didn't receive the panels and cancelled in the time frame. This should have NEVER been placed on my credit report. I've emailed them again and received no response. To complete this form, I was REQUIRED to enter an installation date and KW size. IT WAS CANCELLED AND NEVER INSTALLED. I used 2024 as a date and 20 as KW. By the way, Freedom does not ever get 1 star, but 0 nor negative score is an option.
Joe | Phoenix, Arizona | 01/24/2025
They exceeded my expectations
I have had solar for over 3 years now and for the first time ever one of my 32 panels broke and I submitted a claim for help to replace it from the moment I did the initial claim I got the panel swap out in under 5 weeks I was shock how fast they responded to my phone calls and how fast they got here to install the new panel thank you
