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Jack M. | Medford, Oregon | 11/07/2024
Shoulda, Coulda, Woulda
Should have done a little research before I signed any paperwork was promised a rebate, tax write off, and great customer service. I'm sure I'll get the tax write off but everything else nonexistent. After contract signing Could not get ahold of my customer service rep (complete solar pros) he never answers Phone calls, Text messages, or emails. I was told I would get paperwork to file for a rebate never received it. Have tried a number of times to reach out to my project specialist at Freedom forever. I don't think she exists. Started this in July now its November and system still not up and running.
Ivar Ensminger | Maricopa, Arizona | 11/04/2024
Bad News Company
We signed the contract on 06/20/2020 on the verbal agreement that the solar system they would install would supply our every electrical household demands. It was a scam! The door-to-door salesperson did not know the business and promised a certain number of panels would supply our every need which they aren't. With the little power the panels are generating, our electric company and Mosaic bill each month, our electric bill is the same. What does Freedom Forever mean? It should mean Bondage Forever! We wanted to eliminate our large electric bill but that did not happen. Instead, we just redirected our monies. I have names and dates of all the people we contacted through the years and even the scrap of paper the salesperson used to justify his proposal. Do you think this company responded with sincere legitimate remedies to solve this problem they created? No! They did respond with insincere unprofessional pandering verbiage with no message but that of 'bait and switch.' The people that have contacted to address this issue on my behalf were my law office Davis Miles McGuire Gardner, Arizona Attorney General Kris Mayes, and the Arizona Registrar of Contractors. No resolve. I am left to think this company is concerned more about scamming people out of their money then integrity with a good name. My next move is a local TV station.
Steve | Kent, Washington | 11/03/2024
Stolen deposit
I had to cancel our project since we needed a new roof first. The contract says we should have been refunded within ten days. It’s been over four months of me calling and emailing. Definitely a five-star rating for stalling, giving the run-around, and stealing deposit money.
Not pleased | Tucson, Arizona | 11/01/2024
Horrible Service
I have really received the run around with this company ever since I first agreed to put panels on my roof. They do not respond in a timely manner and literally every time I have called, they can't trace my issues as they have so many different partners they pair with. They also sell your information to other places that contract with solar companies and so you will receive calls from other companies to discuss your panels and upgrades. Too many cooks in the kitchen and they usually pass the blame to another company they partner with when you call about a concern.
kiran | Newark, California | 10/31/2024
Very disorganized
We have gone with freedom forever for solar installation they are the most disorganized i have seen . They could not setup heat detectors which is mandatory for county inspection but were able to get approvals (back door). I can't understand this. No proper response from customer support
Daysi Warren | Torrance, California | 10/29/2024
MOST FRUSTRATING EXPERIENCE
I am extremely dissatisfied and exhausted from dealing with this project. We signed the contract in early January 2024. It is now 10/29/2024 and we have had nothing but issues to deal with and the installation is not completed. For the last few months our house is a complete disaster with roof tile laying around our back yard waiting for them to finish the project. When we try calling our sales rep, Chase Blakley, there's no response or weeks later a quick note saying they are waiting for something. When I tried calling customer service number they said he was not working for Freedom Forever anymore!! Then I was referred to a VP named Otto. He keeps saying he was going to send me some options for us to finish the project but we are still waiting to hear back after a week. This is completely unacceptable and unprofessional! PLEASE DO YOURSELF A FAVOR AND AVOID DEALING WITH THIS COMPANY!!! NOT WORTH THE HEADACHE YOU WILL SUSTAIN.
Ana Matei | Troy, Texas | 10/26/2024
Instalation
I went solar with Erik Davidson and boundless earlier this year and have been happy with the process and our bills with solar look great! If you are thinking about solar you should speak to Erik
Luis | Yorba Linda, California | 10/24/2024
ONLY PRODUCING 24% OF PROMISED
After one year of use system is only producing 24% of Energy that was guaranteed. Called and No help they are not honoring contract. Stay Away!!!! Do what I should of done and go with a reputable company...
J.K. | Menifee, California | 10/22/2024
Terrible
Persistent ghost calls that I never had before dealing with Homer at their Temecula location. I would never do business with these crooks who take liberties they have no place taking such as speaking on your behalf to the power company telling them you’re going to need a bigger breaker box at the pole when you go solar.! During a crisis, that’s EXACTLY what they did to me! I left a voicemail telling them NEVER to contact me again and suddenly I’m getting ghost calls that NEVER leave a message and are ALWAYS invalid when I try calling back - this NEVER happened prior to my dealings with this company. BEWARE OF THIS SHADY FLY-BY-NIGHT COMPANY!!
Shaswat Parikh | Schaumburg, Illinois | 10/22/2024
Fraud Company, Telling lies to trap customers
I am writing to express my dissatisfaction with Freedom Forever, a solar company. A sales representative from Solar Pros, working on behalf of Freedom Forever, visited my home and explained how installing solar panels could save me thousands of dollars on my utility bills. Given the magnitude of the decision, I was hesitant to sign up immediately. The representative then mentioned a promotional offer that included a Google Home package from Safe Street if I signed up that day. When I inquired about potential costs if the project or contract did not proceed as planned and I decided to cancel, he assured me that the system was free and there would be no charges. However, Freedom Forever has been taking an excessive amount of time to process the project, and I have come across numerous negative reviews about their services. Consequently, I no longer wish to proceed with them. Upon attempting to cancel the contract, I have been subjected to harassment from the company, including threats to send the matter to collections, If I DO NOT Pay them $1200 which could damage my credit score, and to take legal action against me. Freedom Forever Lied to set me up for Contract, Please take action against this propaganda to fix Customers.
