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Jean R. | Fresno, California | 12/04/2024
Review of Freedom Forever and Michael Thomas II
I had a very disappointing experience with Freedom Forever and Michael Thomas II. Michael met with my husband and me to discuss solar options and promised that by installing new panels and using a PPA, we would no longer owe PG&E except for connection fees. He also assured us that the new system would generate more energy than we could possibly use, even as our family grew. Freedom Forever installed the panels and battery. However, the reality has been far from what was promised. In October, I received a PG&E bill for $229 in addition to the monthly lease fee. The system was incorrectly sized, and despite promises, one battery is insufficient to eliminate our need for grid electricity. The battery depletes after just an hour of use, and we’re still paying PG&E for excess power. To make matters worse, we were still on the NEM 1 plan, and now we’re paying thousands more for less usable electricity. Freedom Forever also claimed the project was complete before the battery was fully operational. It took a literal month for someone to come out and switch it on. It is baffling that companies allow salespeople to blatantly misrepresent situations and incorrectly size the equipment for the household’s needs. I even hired an attorney to resolve the situation, but despite his initial commitment to respond, Michael stopped communicating, leaving us without resolution. Freedom Forever has not returned our calls either, despite saying they would. Be very careful when making decisions with this company. Michael seemed knowledgeable, and we believed his promises, but unfortunately, they have not been met.
Donald | Casa Grande, Arizona | 12/02/2024
SCAM - DO NOT USE
Sales rep showed me what size system I needed and guaranteed the kwh production. The first year did not meet the production guarantee and I paid $350 in electric bills more than what the sales rep said I would. It shows the guaranteed kwh production in the contract and states they will reimburse you at a certain rate if you submit a claim for the difference of actual production vs guaranteed, but there is a loophole in the last sentence of exhibit A paragraph 2.4 that states they can change the guaranteed production to the actual production if between 85-100% of guaranteed production. This is why you need a lawyer to review everything you sign. I believe there is a case here to sue Freedom Forever as they sell you on the guarantee, but can change the guarantee. Pretty messed up.
Will | Valley Center, California | 11/28/2024
Scam Company
Contracted with them to install a ground mount and back up battery. They never did anything so I cancelled with them and now there’s something on my credit report from their credit company mosaic. Horrible company that I am still trying to undo the mess they’ve done to my finances and they are the worst to reply or resolve anything. Do not trust them.
Diane Goldie | Phoenix, Arizona | 11/27/2024
Expensive lesson
Salesman was pleasant but didn’t give us important information. You don’t get the government rebate in one lump sum and he didn’t provide the right figures for calculating amount of panels needed. We ended up paying on the loan plus paying our power company $190.00 a month which was double our original power bill. Freedoms solution was to install 13 more panels which we have to lease at another $79 a month. Terrible solution but we’re stuck. System has been down a week waiting for inspection with no compensation for lost production of solar energy. We are paying for Freedoms mistake. Caveat emptor.
Keith Sass | Cantonment, Florida | 11/26/2024
Failure to comply with cancilation requests
Freedom forever is not complying with cancilation requests placed by mosaic to them on my behalf this is a total failure of cancilation request complyance and i am going to notify the better business burro!
Captain America | Ruskin, Florida | 11/10/2024
From hurricane Milton
I called them the day of the hurricane after it came through and I was trying to get a quote to get our solar panels removed from the roof. They told me they’re 30 days on sending out a quote or giving me a phone call. No one has contacted me. I’ve contacted them multiple times and I’m still getting the same runaround trying to get my roof fixed and the only way I can keep the warranty is I have to have them remove the panels and have them reinstall it again
Jack M. | Medford, Oregon | 11/07/2024
Shoulda, Coulda, Woulda
Should have done a little research before I signed any paperwork was promised a rebate, tax write off, and great customer service. I'm sure I'll get the tax write off but everything else nonexistent. After contract signing Could not get ahold of my customer service rep (complete solar pros) he never answers Phone calls, Text messages, or emails. I was told I would get paperwork to file for a rebate never received it. Have tried a number of times to reach out to my project specialist at Freedom forever. I don't think she exists. Started this in July now its November and system still not up and running.
Ivar Ensminger | Maricopa, Arizona | 11/04/2024
Bad News Company
We signed the contract on 06/20/2020 on the verbal agreement that the solar system they would install would supply our every electrical household demands. It was a scam! The door-to-door salesperson did not know the business and promised a certain number of panels would supply our every need which they aren't. With the little power the panels are generating, our electric company and Mosaic bill each month, our electric bill is the same. What does Freedom Forever mean? It should mean Bondage Forever! We wanted to eliminate our large electric bill but that did not happen. Instead, we just redirected our monies. I have names and dates of all the people we contacted through the years and even the scrap of paper the salesperson used to justify his proposal. Do you think this company responded with sincere legitimate remedies to solve this problem they created? No! They did respond with insincere unprofessional pandering verbiage with no message but that of 'bait and switch.' The people that have contacted to address this issue on my behalf were my law office Davis Miles McGuire Gardner, Arizona Attorney General Kris Mayes, and the Arizona Registrar of Contractors. No resolve. I am left to think this company is concerned more about scamming people out of their money then integrity with a good name. My next move is a local TV station.
Steve | Kent, Washington | 11/03/2024
Stolen deposit
I had to cancel our project since we needed a new roof first. The contract says we should have been refunded within ten days. It’s been over four months of me calling and emailing. Definitely a five-star rating for stalling, giving the run-around, and stealing deposit money.
Not pleased | Tucson, Arizona | 11/01/2024
Horrible Service
I have really received the run around with this company ever since I first agreed to put panels on my roof. They do not respond in a timely manner and literally every time I have called, they can't trace my issues as they have so many different partners they pair with. They also sell your information to other places that contract with solar companies and so you will receive calls from other companies to discuss your panels and upgrades. Too many cooks in the kitchen and they usually pass the blame to another company they partner with when you call about a concern.
