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Lee McKenzie | Burleson, Texas | 10/23/2024
Terrible experience
They just left me with a heap of problems. Starting with unsafe electrical work. I had a master electrician inspect the work after I had concerns about the quality. He confirmed my fears that it js unsafe. One bank of solar panels are loose on my roof, and the whole room rattles when the wind blows. The agreed-upon conduit route was not followed, and instead they went around two buildings and had to install two ugly concrete boxes to do so. These boxes protrude out of the middle of my garden by 2 inches. This is not just unsightly, but it is a huge tripping hazard. The system under performs by around 30%. Whenever I try to get help, all I’m told is that they’ve passed my concerns to the operations team. No one wants to help. This install was over two weeks ago, and they just left me to pick up the pieces. Go team jetstars. Don’t walk away, run away. Run as fast as you can.
Dissatisfied | Houston, Texas | 10/11/2024
Atrocious experience after Sunpower Bankruptcy
To summarize. There are many "knowns", but also many "unknown unknowns" in the business of residential solar power. But their sales pitch makes it sound that they are on top of everything! As far as "knowns" - these guys are fine. But once something completely unexpected happens - that's all customer's responsibility! So - if you are thinking about getting residential solar - don't bother - the industry is nowhere near mature enough to handle this in a satisfactory manner. But if you are set - then definitely don't go with these guys because they will absolutely fail to deliver the customer experience they promise. Now for specifics: This is what they promise: Hassle-free 25-year power, product, and service warranty on the entire system from one company. Do they deliver? Like I said - absolutely not. I got my system installed fall 2023. Everything was fine more or less until the Sunpower went bankrupt. As first they promised that everything is going to be just fine. Monitoring will be taken care of. Panel warranties will be honored too. Now? Not so much. I have to pay $700 for new monitoring? Why? I already paid for monitoring when I bought the system! My panels' warranty? Nope - no warranty at the moment. Will my panels ever be warrantied? No idea?! And did Freedom Solar ever say - hey - let's figure out how to help you cover the cost of new monitoring - after all you already paid us for the original monitoring and it's not your fault - customer - that you are losing Sunpower monitoring. Nope. Did they say - hey customer - we will eat the cost of replacing your panels until we find who will warranty them - they cost pennies on the dollar anyways. After all - we care about what we promise to the customer. Nope. Most likely - just my own sense based on how they are acting - this company will be gone within a few years anyways. So - in conclusion - avoid residential solar altogether, but if you really really want it - definitely avoid these guys.
Ashwin K | Katy, Texas | 09/30/2024
Initial communication was seamless. However at very end after the installation the communication was not that great. As I had to call in multiple times to understand the status. That could be improved a little. But I was lucky my agent was handy- text/ phone call away and was able to address my issues to him.
Steven Wilkerson | Pearland, Texas | 09/26/2024
Everything was explained well to me and I look forward to the installation.
Ahsan R | Sugar Land, Texas | 09/23/2024
Excellent service
I ended up choosing Freedom Solar for a couple of reasons. Firstly, the panels they offer are high quality with a good warranty period. Secondly, my consultant (Sam Cochran - EC in Houston) has been an absolute pleasure to work with. He made sure to answer every single question I had (and I had A LOT) to make sure I was satisfied before making a decision. He sent over numerous proposals which I had requested so I could compare all the different scenarios. He also did not try to oversell me and made sure that what I was getting was reasonable for my situation. I've had the system installed for about 2 years now and have not had any issues. Recently I decided to add a second battery and I reached out to Sam again for advice. As always, he was extremely helpful and truly went above and beyond to help me make the best decision.
David G | Leander, Texas | 09/18/2024
Satisfied Freedom Solar Customer
We chose Freedom Solar for several reasons: 1. Equipment: We chose quality. There are cheaper, less reputable, and inferior quality solutions available – we chose Freedom Solar for a reason. 2. Service: Robert Bradshaw, our Freedom Solar representative, spent HOURS consulting with me. He ran me through EVERY configuration I asked for. Additionally, when I inquired about “extra” products, he was candid with me about the pros and cons. He has my respect for many reasons. More recently, he assisted us on a non-sales related issue, for which we remain grateful. 3. Warranty: 25-year labor warranty. Plus, they don’t outsource their labor. We’re grateful for the solution. It’s delivered and I highly recommend Freedom Solar, and specifically Robert Bradshaw.
Jake | Pflugerville, Texas | 09/17/2024
Excellent Experience!
We had a great experience using Freedom Solar for our solar panel purchase and installation. Our consultant, Spencer, did a phenomenal job walking through the process and helping us through each step. Two years later we bought a backup battery and didn’t even look around. Our experience was so great the first time that we went right back to Spencer and Freedom Solar.
Manoj | McKinney, Texas | 09/11/2024
Installation and customer serivce
Michael Carey and Team was honest, straight forwrd and did above expected job.The process was made simple and effective.My all call got attended and addressed. 10/10 for all the team and especially Michael Carey who did a fantastic job :)
Scott C | Austin, Texas | 09/10/2024
Freedom Solar delivered on my Solar needs.
From start to finish, Freedom Solar was easy to work with. Zach Stirling, my sales rep, scheduled an examination of my house and the solar possibilities which was performed quickly and an estimate was then created that suited my electrical needs. The entire process took less than 3 months and and my power bill was reduced from over $2000 to just over $400 for the entire year. Freedom Solar also was with me all the way in regards to permits and all the things required of my local power company. I did not have to do much. Zach was always available to answer questions and constantly checked in with me about the project. The guys showed up on day, installed the system, and a week later after municipality inspection, I was using the sun! Could not be happier.
luis sanchez santacruz | Conroe, Texas | 09/09/2024
Roof Leek, and FRUSTATING Customer Service
after the Hurricane Beryl in Houston i have a leek in my house on the Panel area, that damage my master closet dry wall and my cloth, i contact freedom solar and after 2 weeks arrive to review my roof, the technician find and path the area that can be the leek, after they came the water stop the leek in my house. After a month they send a other company to inspect the roof one person from customer service call me and tell me that the inspector report that the leek is not associated to the solar panels installation. i request for more that 2 weeks the report and they cant send me nothing, also they never send a formal document, email o memo explain me nothing. their customer service is frustating
