Freedom Solar Power

Can't tell you how disappointed I am in this company. My advice to anyone considering working with Freedom is RUN AWAY. I'll be seeking legal remedy shortly.

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I purchased a system from Freedom Solar. One of my panels broke. Freedom Solar, who I paid in full says NOT THEIR PROBLEM!!!!!!!!!! Unless they can get a free panel from their supplier I can go pound sand. I did business with Freedom, not their supplier. TOO BAD. Your tough luck and we don't care. You already paid in full. Thank you very much.

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Sylvanna from freedom solar always on point with communication and has excellent knowledge about the company and products!

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So far, my experience with Freedom Solar has been amazing. Silvana Escalante has helped me every step of the way, and really helped me though the process.

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I can not believe how unprofessional customer service is. Even once I finally talked to a manager and agreed he would call me back he still has not reached back out to me after two weeks. I’m now worried about any warranty work.

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I went to solar on December 22, I found a problem with the solar production in June 2024. I immediately contacted Sunpower, they asked me to contact Freedom Solar. I contacted them too, at that time Sunpower was not even declared bankrupt. They said they are working on it, took like few months. I have been calling and technicians coming and going. In September I received an email from Christopher who introduced himself as a manager- "We are currently in the process of Submitting your issue to Enphase for review and possible RMA issuance (return merchandise authorization) this is so we can replace (if authorized) applicable /Micro inverters paid for by manufacturer so that you do not have to pay out of pocket (if authorized)". I emailed once again in October to check the status, I didn't receive any proper response. In November they responded with this -" to proceed with the diagnostic assessment, we would need to send two technicians to your property. They will need to access the roof, lift the panels, and inspect the wiring and voltages for the lines. The cost for this service is $500. Should the issue be found to be related to critter damage or a power surge, the charge will stand. However, if the problem is determined to be related to workmanship or falls under the manufacturer’s warranties, the diagnostic fee will be refunded." This is the worst decision I ever made going solar with Freedom Solar. THEY DIDN'T FIX MY SOLAR PANELS EVEN AFTER 6 MONTHS. I 100% agree with several people who gave a one-star review. All these 25-year warranties are BS don't get into their trap. Please read all one review before making any decision.

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Freedom Solar Power did EXACTLY what they set out to do and that was to effectively get rid of my really high power bill and get rid of the annoying short power outages. Sam Cochran came to my house and laid out a really awesome system that fit my needs. I was already under contract with Sunrun and I felt it was ok. Sam just asked if he could stop by and go over my needs. Best decision I could have made. Philip Aninzo is also a major player at FSP! They understand teamwork. I have an awesome battery and switching system from Tesla, best in class mounting system, Span Electric Panel and locally made 400W, sleek panels. My new electric bill is 1/10 of what it was. I sell back power for credits and utilize the nights free plan. Josh Wolfe who runs the service department is one of the best out there. He makes sure that any issues are dealt with quickly. Highly recommend Freedom Solar Power, they are the real deal. And no I don’t get any compensation for this review. I’ve had this system for 3 months now. I just wanted to share my authentic experience for those of you who are still on the fence.

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I just had the worst experience with this company. Not only there were issues with the solar panel installation (which they actually fixed so that was good) but I called to schedule a maintenance service. I was told that the maintenance service, for someone to come out and check on my panels is $500!!! That is crazy!!! My panels are working but I just wanted to make sure that they are not loose after the strong winds - that’s is all! I would understand that maybe like $150-$200 because someone needs to come out (before fixing anything) but $500!! Who has that kind of money!! The lady in customer service (Ashley) gave me an attitude that I requested a call back after she sent me the email stating the cost. I wanted to speak to a manager to understand why anyone would charge $500 for a maintenance call. Like how would I ever recommend this company to anyone? How???

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They just left me with a heap of problems. Starting with unsafe electrical work. I had a master electrician inspect the work after I had concerns about the quality. He confirmed my fears that it js unsafe. One bank of solar panels are loose on my roof, and the whole room rattles when the wind blows. The agreed-upon conduit route was not followed, and instead they went around two buildings and had to install two ugly concrete boxes to do so. These boxes protrude out of the middle of my garden by 2 inches. This is not just unsightly, but it is a huge tripping hazard. The system under performs by around 30%. Whenever I try to get help, all I’m told is that they’ve passed my concerns to the operations team. No one wants to help. This install was over two weeks ago, and they just left me to pick up the pieces. Go team jetstars. Don’t walk away, run away. Run as fast as you can.

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Had a great experience with Joe. He was very knowledgeable with the product. Gave me some good pointers. Overall a great experience.

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