P | West Babylon, New York | 02/12/2024
Beyond disappointed!!!
Beware!! My wife wanted the Tesla Solar Roof, their sales guy talked her out of that and then into their system showing her and then myself his electric bill with a $15.00 charge saying that is what we would see in bills after the system was installed. First off their sales person is not an employee they are just contractors who get a commission so don't believe them!! They seemed nice, came out, evaluated the roof, then changed the roof, roofing team left debris around which cost me $25.00 to fix a nail in my truck tire. Reached out, not even an apology let alone paying for the tire fix. System got installed, was promised a transfer switch for my generator, never happened, all sorts of excuses. System cause systems in my house to operate erratically. Power output not as promised, they put panels on the back and front of the house, back is south facing front is north facing. The rear does generate well, the front at best 25% of the rear. Contacted them, they refused to move the panels to the rear, but would be happy to sell me more and place those on the rear. What's wrong with that picture? System shut down a number of times and I had to troubleshoot since they barely looked into it, found out that one of their wires in the breaker panel was not inserted into the breaker correctly. We don't even get 25% coverage of our needs.
Mohammad khan | East Meadow, New York | 10/04/2023
Wrong promise and information by sell representative and Hytech
When I install my solar back in 2017 with Hytech , I was told by sell representative it will cost me $1000 to remove and reinstall solar panel if I need to do new roof later on. I need new roof now , they giving me estimate almost $9000 just to remove and reinstall my 32 panels . Please be careful dealing with them !
John P | Massapequa, New York | 07/11/2023
BEWARE DO NOT USE
I had a salesman/manager Sean Benedetto who was great at first and promised in writing a $500 Referral check to me if i got him someone to do the solar installation as well. I got my coworker who lives 5 minutes away from me to do it shortly after and I haven't received anything at all. I have been calling them for the past 5 months waiting on referral money as I am about to have a new child and could really use the extra money. Sean avoids my calls and texts since my project has been completed. Hytech just says that the referral fee is between Sean and I and not through them, even though he is the one that represents them and coordinated the entire project. Regarding the solar equipment itself the package I was recommended and purchased is way too big for my home and now I am on the hook for a loan for a larger amount then what i should have. I am not sure if they miss-calculated my usage or just wanted to sell me more panels as of now only after a few months I have a surplus of MULTIPLE MEGA Watts .. (MEGA) not a typo that's 1MW = 1,000 KW . My daily home usage is only between 20-30 KW. You do not get to sell these energy credits, only use them so I guess I might as well run my AC all summer long with the windows open! BEWARE Once they get your money your on your own!
NAN CHEN | Bellerose, New York | 04/26/2023
Bad/shady customer support
- After install 1 panel not producing like the others. I called customer service which claimed they’re replace it under warranty. On the app, they then swapped that underproducing panel to a different location. Then claim the underproduction was because of a shadow so it’s now not covered by warranty. Shady tactic. They never told me about the switch and I found out because I luckily took screen shots of the production for some days. I wished there was honesty from the beginning. 621kWh switched positions all of sudden. - I had to call for everything, like the malfunctioning panel/micro-inverter - call for them to install critter guards. - good and on point sales rep Anthony who was expeditious in response and gave me a good deal was the only good thing about Hytech
Lisa L | Lindenhurst, New York | 04/04/2023
Solar Installation
I would love to recommend Hytech Solar to anyone who’s interested in getting Solar Panels for their home. This company is Amazing! From start to finish the process was seamless. My salesperson and support team was led by John M and my installer was Josh. They were both Professional, Patient and willing to go above and beyond to help me under the entire process. The office staff was also extremely helpful and willing to make this experience such a good one. Thanks to everyone at Hytech Solar! Lisa L - Lindenhurst, NY
Alex | Lindenhurst, New York | 03/14/2023
Faulty roof assessment and major leak
Installed solar panels in May 2021, the company did a poor roof assessment and stated our roof was in okay condition. We have had a leak in our roof under the panels for over 10 days now and Hytech has still not given us a quote or answer regarding fixing it. We have been contacting the company every day begging them to respond to us with a quote so we can pay to get it fixed. No one is being clear with us. We have a 9 month baby at home and just want this to be fixed. We are begging the company to respond, be clear; and send someone to fix the damage.
Neg | Brooklyn, New York | 01/06/2023
Everything went perfect installation and energy savings
Albert | Bellmore, New York | 12/26/2022
Don’t try them , go somewhere else. They installed a system in my house that barely can stand my consumption ,I end up by paying the loan and paying the electric bills, way more than I used to pay monthly . I called their tech( David) , he came for a visit , end up by offering me another installation of 18 more panels, with $ 22k more, with a new loan. His excuse is my hot tub is consuming more , and this hot tub was before the data collection for the system with complete 8 month. So on behalf of admitting the calculation mistake , saying that my consumption went up, what a joke . I’m not happy with them , as this can be avoid by doing the right calculation from the beginning. Now I’m stuck and don’t know what to do. Really looking on forward for fixing the issue , the company is decent , but this mistake end up by scamming me. Update: So far a phone call from 2 weeks, trying to convince me to change and remove the review that I post it. I explained that people need to see the good and the bad in any company, and this is a problem that need to be take care of. First thing, turned out that i dont need another 18 panels and that my system can get fixed without adding that much of panels. However , they have to go back to the owner and get things through him first and get back to me. this is 2 weeks now when in the phone mentioned that they wil need couple of days. As i mentioned earlier, they did the wrong calculation from the beginning and never have the production right to cover the consumption. In the mean time, i still stuck paying more the loan and the bill to PSEG, which is more than what i use to pay without this loan for solar . waiting on solving it, and will keep update in case they call with solution or not. I dont see any bad reviews updated from any customer. really frustrated when see the company only reply the good reviews when they should take care of mistakes they done with my calculation, and only ask me to change the take out the review I wrote with honesty, hope to see they will fix it.
Glen B | East Islip, New York | 05/04/2022
The installation crew was very friendly and professional.
Sue O | Bellmore, New York | 10/04/2021
Great job!
Installers were very friendly and professional, did a great job! Worked cleanly.
