Zach Sweety | Tucson, Arizona | 12/18/2023
Great customer experience overall!
I put solar on my home with Icon and the operations team did an excellent job overall. We installed a battery system plus solar. Really pleased with the execution across the board and I'm happy with the entire system. There are a lot of pop up solar companies, so working with someone who was local with a great track record was important. I work for Icon Power but am a customer as well.
Michelle | Dickinson, Texas | 11/09/2023
Break even in 200 years!!
Sold us lies. They installed panels on our flat roof that inclines slightly north so we loose so much potential power. They also installed under trees even though I complained about the design. They made it as cheap and easy on themselves as possible. Without the battery, and no net metering (exchanging excess solar for electricity at night) we have to produce SEVEN TIMES the amount we use to eliminate our electric bill. Solar buy back is a SCAM! Their solution to producing less than half the average is 'wait a year'. Some panels produce less than 0.5kwh per day (expected to produce 1-3kwh). We paid $34000 to save $10 a month on our bill. Worst financial decision of my life.
Randy Heim | Phoenix, Arizona | 09/06/2023
Inverter
Poor quality inverters. 3 of them replaced in one year. Not acceptable
PJ Lewis | Mesa, Arizona | 07/26/2023
Over promised under delivered.
My wife and I decided to go with Icon Power for a Solar and Tesla Power Wall system back in March of 2023. What sold us on the system was several factors: • Their positive reviews online. • The promise of an app that would keep us up to date on the entire process status. • The promise we could monitor the system ourself once fully installed. • The promise of a local contact and crew that focused on customer service, along with one vendor for the entire system. • The onsite review, and contract for a system sized at 8kwh of power. The entire process was quite fast and took around 3 months. There were several issues along the way that were stressful. Such as: • Never receiving the app to track the process. • Not receiving invoices, but then getting calls that our payments were late. • Poor communication from Icon Power on when they would be doing the work. • Not receiving any follow-up when we requested to be contacted. • Along with SRP failing to approve the operation of the system on two separate occasions. • The system installed is not what we agreed to. Icon Power changed the plans without our knowledge or consent that prevents us from monitoring the system we were promised. The problems only continued to happen after the system was finally approved by SRP. We have not come close to producing the 8kwn of power that we were told to expect. Also, we cannot monitor the system the way we were originally promised. We finally opened a support ticket to get some of the issues resolved. Unfortunately, we didn’t hear back on all the open issues.
Binh and Anh | Tucson, Arizona | 07/24/2023
Does not save could be missed calculated
We have been using this system for a year now. System does not save any money. When the REP came over did the calculation and quoted cost for the system is $18000.00 cash and $30,000.00 if payment and we would not pay the high electric bill. The REP stated if we go with the system we would have to pay about $20 to $35 a month and we did it and paid cash. So far in the last 12 months, we got 1 month credit $9.00 and one month credit $39.00 and the rest of the months we have to pay lots of money to Tucson Electric Power company. And this bill for this month we have to pay $177.00 just $20.00 lest than this month a year ago when we do not have the system. So we spent $18000.00 for nothing. It doesn’t save you any money. So if you want to go with solar system, I would suggest you think not twice but have to think deeply. Solar does not save you money.
Tracy | Golden Valley, Arizona | 05/24/2023
Great workmanship, super professional
ATTN: Jenny - Las Vegas Crew "Team Chevelle! Outstanding group of guys.........professional, polite, efficient and always willing to go the extra mile. I rank Icon Power "Team Chevelle" a 12 out of 10. Continues to exceed my expectations. Thank you.
Steven S. | Tucson, Arizona | 04/13/2023
Kevin Kennedy and Icon Power EXCELLENT
Kevin Kennedy was fantastic from start to finish! He was very professional and polite and he answered all of our questions. Kevin provided an excellent proposal that listed the details for our system in an easy to read format. I highly recommend Kevin Kennedy and Icon Power. The installation team was also excellent. They did a good quality job. They were very neat and cleaned up after they were finished. Thank you Kevin Kennedy, and the entire Icon Power team. We are highly satisfied with our solar power system!
AR | Tucson, Arizona | 04/12/2023
Good Experience
Drew came out and worked with us from start to finish. He was patient and took the time to answer our questions. He checked-in throughout the entire process to keep us informed of what was going on. He also, was prompt in helping keep the process moving once our panels were installed to insure all the inspections were done as quickly ad smoothly as possible. Thank you!
Shay Sworden | Tucson, Arizona | 02/03/2023
Professional 5 Star Experience
We added a pretty complex solar and battery system to our home in Tucson. We really valued Icon's process, expertise, and experience with something like this. They exceeded expectations on their service and operational side. The solar and battery crews were professional, on time, and communicated very well. Highly recommend them!
Rick Christjansen | Tucson, Arizona | 11/15/2022
Great Customer Service
Kevin Kennedy was excellent in reviewing the benefits of solar for our home. The process from financing, engineering, permitting, and installation happened as planned. Thanks, Kevin.
