Victoria Crane | Warsaw, Illinois | 03/28/2025
1/10 do not recommend
My installation was delayed 3 months, I had to redo my contracts and permitting twice. When the installation time was finally here, 9 months later, I was told it would be 2 days.. well 2 days turned into 3 weeks. I am still not even completely installed and this survey was sent to me… Not only were all of the technical tasks delayed, the customer service/experience was lacking. The crew were yelling vulgarities and swearing so much and loudly my neighbors came to me to complain about how offensive it was and she didn’t like her children hearing it. They used our tools, without asking might I add, left debris (Trash, cigarette butts, etc.) over our yard and my neighbors. They blocked me in one day and when we asked to have the truck moved, so I could get my daughter from school, the person who was told to do it said and I quote “well they can fucking wait a minute.” The work crew had no communication on what was causing the delays, or when (a lot of times IF) they would be arriving to my home. There was minimum communication while they were here as well. There was no regard to my personal life or appointments. I called today because well, it was just another day no one was at my home but my solar panels are still not installed. When I was trying to get information on how my installation struggles were going to be resolved I was told I get to wait another week before my solar panels will be completed.. The unprofessionalism was on maximum during my experience.
Tracy Rogers | Palm Springs, California | 03/28/2025
Best experience ever !
This is our third home we have had solar installed in and this was the best experience by far. From start to finish our expectations were exceeded. The company was on top of everything and the installation was flawless. The crew was professional and knowledgeable. I cannot say enough great things about the crew as they kept me informed and did an amazing job.
Jose | Oak Lawn, Illinois | 03/07/2025
Excelente job ,done in one day! Everyone was service oriented. Great experience having my solar panels installed. Arrived as scheduled
Marty Paulsen | Temecula, California | 02/27/2025
They worked hard and answered all guestions I had.
Terry Martin | Sedan, New Mexico | 01/29/2025
We have had a hard time getting Alex (our salesman) or install team finish install due to conduit running down side of house that was promised by Alex would definitely not be there but it is (Alex told both my wife and I that it would be ran in attic and not visible at all. Now we are being told they’ll paint it and boxes painted as well but painter came over to paint conduit only (that was promised wouldn’t be there) painters boss? Said they do not paint boxes and in stipulation from our HOA that they have to be painted in their contract with you
Jose Nunez | Gainesville, Georgia | 01/22/2025
Very professional, know their stuff, friendly, cleaned up after the work was completed
Eppie Sanchez | Odessa, Texas | 01/17/2025
The installation crew was awesome. Their support or should I say management did not support these gentlemen very well there was too much in between of not getting them the correct information that they needed but as far as their work, absolutely marvelous.
Paul Montoya | Windsor, California | 01/09/2025
Messed up power
The installers were a hour late but did work late into the night. This might be part of the problem. After turning the electrical power off several times, they left my house. After they were gone, we found out that the electric power in the kitchen was out. The next morning I called the office to complain and they told me I had to wait until an inspector was available.
Tiffany and Rick Wooddell | Monmouth, Illinois | 12/02/2024
Horrible experience!!!!!
Our installation process has been nothing short of a shitshow. The first day they placed panels on the garage and dug the trench, nobody came back for weeks and weeks. Parts were lost, no communication, my yard is ruined now. They had us down as job completed which it wasn't. They cut my siding and didn't replace the J channel so we have to do that. The concrete that was cut was replaced by dirt and old chunks of concrete so we have to replace that. The hole that was left for weeks and weeks was at our main entrance. When it rained, it washed more mud and rock in the way- my husband fell and cracked a rib. The lack of communication and the job being completed timely and neatly is not even a 1 star review. I would never recommend to anyone!
Sherry | Pittsfield, Illinois | 11/26/2024
The guys installing were very nice. We did have a language barrier as we do not speak Spanish and they knew very little English. The first day when they came out, my brother had to spend $40-$50 on a breaker that they needed. When they turned my power back on, my microwave was dead and so was the motor in my furnace. They were both working before power turned off. I talked to someone about this and they said they would bring it up with their team. I have not heard anything they came back yesterday and we’re going to hand dig the trench by hand. It was around 100’. My brother saved their day again by using his tractor to dig the trench for them. You could not have asked for any nicer guys though
