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Angel | Hatillo, Puerto Rico | 10/31/2023
No service ethics Aguadilla office
It takes multiple tries before they pay attention. Still waiting for a call back from yesterday morning. Will complain to Tesla next.
JoseRod | Kissimmee, Florida | 01/11/2023
Left several messages with customer service, no response
Our panels were installed 2018 and our Duke energy bill has increased from $75 to $300+/ month. I've called several times and left messages to no avail. What do we have to do to get a response and service for our panels? HELP!
R_Ramos | Davenport, Florida | 10/09/2022
Monitoring System installed by Maximo
We bought the system for the solar panels around 5-6 years ago in which currently we have a problem with the monitoring system with the company Maximo Solar. They have not answered our calls and when we ask for help in writing, they will not give it to us. No solutions were given and they tell us to call directly to the product maker while in contract they are the ones to help with this sort of problem. We cannot call any other companies because they will invalidate our warranty which means our hands are essentially tied.
Amy Schramek | Saint Petersburg, Florida | 04/06/2022
2nd Solar Battery
We have been working with Maximo Solar Industries since November 2017. Their team has done a great job putting up the panels, Tesla Batteries, and wiring. They really know what their doing. Customer service, they do their best on communication. Amy Schramek
Alexis Dominguez | Sorrento, Florida | 03/20/2022
Service after installation none existent
Installation was done in a timely and professional way. Only good thing.... After installation was completed and i had my system working after about 4 months the system had an error. Called for service and they scheduled a tech to come to my house (or so they said) almost 3 months after the call i still haven't seen a tech come by. Also asked to talk to a engineer because some of my panels are set in an area that they don't produce much since day one and there is options on my roof to relocate them but they cant do it until the engineer does the study and approves it. Just like the service i have not gotten a call from neither one. After they get there money you are on your own. Because of the problems with the location of the panels now i have an electric bill and the loan for the system. But as long as they do the installation and the company gets paid you are no longer there concern. I would not recommend them to my worst enemy to get an installation from them. Stay away and get solar from another company and not from them.
Soporte Tecnico deficiente | Aguadilla, Puerto Rico | 01/07/2022
Apoyo tecnico ineficiente
Pregunte por el modelo de garantia y soporte tecnico al vendedor (Letra Peque'a). Solo dos visitas en 10 aos cubiertas, La garantia es por el manufacturero, Es decir ellos taratan de ayudar en el diagnostico (Cargo de $150.00) luego de la segunda visita para diagnostico aunque este en periodo cubierto, Detalles que no te dejan claro al momento de la venta! La persona que atiende las llamadas telefonicas no tiene conocimiento tecnico y es ineficiente el sistema de soporte, Si es importante para usted el apoyo tecnico local, considere otra compania. <br /><br />GOOGLE TRANSLATE:<br />Asked about the warranty model and technical support at the seller (Letra Peque a). Solo of visits in 10 years covered, The warranty is by the manufacturer, They are designed to help in the diagnostic (Cargo of $ 150.00) second visit for diagnostic only during this period, Details that can not be explained at the moment of sale! The person who receives the telephone calls does not have the technical knowledge and the support system is ineffective, If it is important for you to have local technical support, consider another company.
Roberto Fernandez | Winter Gardens, FL | 11/16/2021
Excellent
Very professional and successfully in the whole line process
Manuel Lugo | Aguadilla, Puerto Rico | 08/11/2021
Muy profesionales
Excelente servicio y muy profesionales. Los recomiendo!
Coach | Ocala, Florida | 08/01/2021
The pricess was easy. Maximo handled all of the logistics.
Everyone was professional.
Ivelisse Porrata-Doria | Toa Alta, Puerto Rico | 07/27/2021
Excelente
Me lo recomendó una amiga que está bien satisfecha con el servicio.
