Connie White Carter | Haines City, Florida | 11/10/2024
Run as fast as you can!!
https://www.wftv.com/news/local/i-feel-jilted-i-feel-angry-customer-upset-after-solar-system-stopped-working/22WRRVJVG5AI7KFBTN3OSAGYMY/ Meraki where’s my refund?????
CRH | Monticello, Florida | 11/08/2024
Scam
We got our solar panels in 2022, in a whirlwind sales pitch, but we fell for it. Installation took longer than they said it would. Electric bills have not really decreased at all like they said it would. Then, September 2024 we noticed water dripping inside of our home. Went to the attic and found that the problem was where the solar panels were installed. Called Meraki, got sent to Freedom Forever. Sent someone out who went up on roof and stated that whomever installed them would miss the rafter when drilling, pull it back out and drill another hole next to it without fixing the first holes they made. There are multiple of these holes thru out our roof. Service tech said he was going to put in for a full reroofing for us. Here we are, November 8, 2024 - still leaky roof and no resolution except for them to send us a quote for @$7,000 to have the panels taken off and put back on after we get our roof replaced. They aren't even trying a little to rectify the situation. Our next stop will be an attorney. To the gentlemen below whom wants to meet up with everyone and file a class action lawsuit...We stand with you.
GB | Miami, Florida | 11/04/2024
Scam
This company is unprofessional and sell a horrible product. My system has not been working since June 2024, supposedly they partenered with a company called freedom forever that is in charging of servicing their faulty system. This freedom company seems to be at same low level as Meraki as it is November 4, 2024 and they still have not had the decency to visit my home to see what’s happening and even worse, can’t even give a date for their visit Please do not buy from Meraki. They diner deserve to be in business
Brent | Lake Worth, Florida | 10/18/2024
Run fast ! I’m going to sue this company
to be honest I’m going to find each one of these people on this site that has left a negative reviews and file a Class action lawsuit and get these solar panels taken off my roof as this company is a nightmare to deal with. I’ve had 10 service calls in less than one year, it’s a constant headache, wondering if your panels are working or if breaker has flipped or if an inverter needs to be replaced and now they are owned by Freedom forever that does not come out or respond to any of the emails that I’ve inquired about to get them to Fix an issue at my house. Do not use Meraki Solar .
Janice Montano-Molina | Algodones, New Mexico | 10/04/2024
Most Horrible Experience of My Life
I can't even leave one star! Hopefully my review will come out on this page. For the person from Florida who is saying that this company is wonderful, how much were you paid! Call the AG! I am calling the BBB and reporting this company to whomever will listen to me! I was lied to, deceived about everything from beginning to end! The salesperson's name is Isidro Vasquez. He always had a new trainee with him (I can't remember his name). I had Meraki install solar on three homes that belong to me. I was lied and deceived to every time that they visited me. I attempted to discontinue all of the services as I became leery as things were not happening as promised. Isidro told me that he would lose $150. dollars a day if I didn't continue with my contracts as he needed to support his three daughters. I can go on and on but all in all this was a horrible experience!
Ryan Thompson | Orange City, Florida | 09/17/2024
Worst support ever!!!!!
When you pay $84k for a product, you would think that the support for that product would at least be okay. I have had three issues with my panels since getting them installed and the best response time that I got was one month from the time the issue started. Now they've sent some services to a company called Freedom Forever and their support is magnitudes worse. I have never been so disappointed with a purchase in my life!
Robert | Fort Lauderdale, Florida | 08/30/2024
No Concerned
THIS is the worst company I’ve ever dealt with my whole entire life! Our project manager for three different other companies doing construction and south florida and the guy do not call back. They do not care. I tell everyone not to use them or freedom forever. I’m paying two bills. and they won’t help in anyway. I just need a little help!!! HELP
Debbie Bass | Port Charlotte, Florida | 08/23/2024
Terrible liars
I have had the system since November 2023 and FPL is telling me that the system is not generating any energy. From the reviews I am reading, looks like I too have been taken. I too will be getting a lawyer. Do not hire this company. Vince was my sales person. He's very slick. Don't trust him. I wouldn't even give them a half star.
Gail Delaney | Davenport, Florida | 08/15/2024
Don't expect to get ahold of anyone
Our panels were installed in 2021, and all has been fine until this summer. Our panels aren't properly generating energy to send back to Duke so our Duke Energy bills are steadily increasing. I've called Meraki Solar 26 times in the last 24 hours, and been told by an automated voice they're too busy and call back later, then I'm disconnected. I've tried contact through social media. I've tried emailing. I've tried their contact form. Nothing. This is absolutely ridiculous. I called the person who sold the system to us, but he's no longer with them. He said they've been sold to someone else, but there's no record of it anywhere I've found and every company I've called by the name he gave says they aren't the ones.
Rick | Albuquerque, New Mexico | 08/13/2024
After sales support
They took my money and ran......no follow up service..i don't know how this thing works, what to look for and how to monitor it. Never was told who and when to pay
