jsundin | Milton, Florida | 11/15/2024
NO service followups
I bought the house in May. The panels are all paid off. THey charged me a transfer fee to transfer the service plan to my name. Everything is working. WHen I looked at the app, I notices 1 our of the 32 panels is not working. I call and they did send someone to repair it. He did some things and said it would need a day to cycle through and be recognize. It did not. I called back to schedule a call back. They scheduled it in July, then cancelled. Then rescheduled and did not show up two other times (taking time off work to wait for them). Now, I call, email, text and use their web submittal and do not any reply back. When I call the phone is either unanswered, or sends me to a call waiting queue and disconnects me. I wanted to get a quote to add batteries and a transfer switch, but with no call back, they won't get that business from me anytime soon. I really hate leaving 1 star reviews, but they really have dropped the ball on my account.
L & M from Tamarac Florida | Fort Lauderdale, Florida | 11/11/2024
Solar panel waiting to be reinstalled after roof damages
We bought solar panels from Meraki at the beginning of 2023. The process took a few month and a few more month to begin saving some energy. My solar panels had to be removed in June 2024 (after waiting for Meraki for at least 2 months) because my roof had a leak and it needed to be replaced. Roof job was finished in July 2024 and since then I have been waiting for either Meraki or Freedom Forever (a company that merged with Meraki to supposedly improve services). I am now in worse shape than before I stalling these solar panels I am now paying for my electric bill AND the loan for the pa ELA that allowed me to see 3 or 4 months of savings. I wonder if there’s anything that can be done about this. I am tired of calling Freedom Forever who claimed back in July that they were looking for my account info. They gave me a ticket number on August 23 and told me wait time was 30 to 60 days. TIL this day I have not heard from anyone. My panels are sitting on my backyard and my electric bill keeps going up. I need HELP! If anyone has any suggestion please send me an email at guilbee67@yahoo.com.
Connie White Carter | Haines City, Florida | 11/10/2024
Run as fast as you can!!
https://www.wftv.com/news/local/i-feel-jilted-i-feel-angry-customer-upset-after-solar-system-stopped-working/22WRRVJVG5AI7KFBTN3OSAGYMY/ Meraki where’s my refund?????
CRH | Monticello, Florida | 11/08/2024
Scam
We got our solar panels in 2022, in a whirlwind sales pitch, but we fell for it. Installation took longer than they said it would. Electric bills have not really decreased at all like they said it would. Then, September 2024 we noticed water dripping inside of our home. Went to the attic and found that the problem was where the solar panels were installed. Called Meraki, got sent to Freedom Forever. Sent someone out who went up on roof and stated that whomever installed them would miss the rafter when drilling, pull it back out and drill another hole next to it without fixing the first holes they made. There are multiple of these holes thru out our roof. Service tech said he was going to put in for a full reroofing for us. Here we are, November 8, 2024 - still leaky roof and no resolution except for them to send us a quote for @$7,000 to have the panels taken off and put back on after we get our roof replaced. They aren't even trying a little to rectify the situation. Our next stop will be an attorney. To the gentlemen below whom wants to meet up with everyone and file a class action lawsuit...We stand with you.
GB | Miami, Florida | 11/04/2024
Scam
This company is unprofessional and sell a horrible product. My system has not been working since June 2024, supposedly they partenered with a company called freedom forever that is in charging of servicing their faulty system. This freedom company seems to be at same low level as Meraki as it is November 4, 2024 and they still have not had the decency to visit my home to see what’s happening and even worse, can’t even give a date for their visit Please do not buy from Meraki. They diner deserve to be in business
Brent | Lake Worth, Florida | 10/18/2024
Run fast ! I’m going to sue this company
to be honest I’m going to find each one of these people on this site that has left a negative reviews and file a Class action lawsuit and get these solar panels taken off my roof as this company is a nightmare to deal with. I’ve had 10 service calls in less than one year, it’s a constant headache, wondering if your panels are working or if breaker has flipped or if an inverter needs to be replaced and now they are owned by Freedom forever that does not come out or respond to any of the emails that I’ve inquired about to get them to Fix an issue at my house. Do not use Meraki Solar .
Janice Montano-Molina | Algodones, New Mexico | 10/04/2024
Most Horrible Experience of My Life
I can't even leave one star! Hopefully my review will come out on this page. For the person from Florida who is saying that this company is wonderful, how much were you paid! Call the AG! I am calling the BBB and reporting this company to whomever will listen to me! I was lied to, deceived about everything from beginning to end! The salesperson's name is Isidro Vasquez. He always had a new trainee with him (I can't remember his name). I had Meraki install solar on three homes that belong to me. I was lied and deceived to every time that they visited me. I attempted to discontinue all of the services as I became leery as things were not happening as promised. Isidro told me that he would lose $150. dollars a day if I didn't continue with my contracts as he needed to support his three daughters. I can go on and on but all in all this was a horrible experience!
Ryan Thompson | Orange City, Florida | 09/17/2024
Worst support ever!!!!!
When you pay $84k for a product, you would think that the support for that product would at least be okay. I have had three issues with my panels since getting them installed and the best response time that I got was one month from the time the issue started. Now they've sent some services to a company called Freedom Forever and their support is magnitudes worse. I have never been so disappointed with a purchase in my life!
Robert | Fort Lauderdale, Florida | 08/30/2024
No Concerned
THIS is the worst company I’ve ever dealt with my whole entire life! Our project manager for three different other companies doing construction and south florida and the guy do not call back. They do not care. I tell everyone not to use them or freedom forever. I’m paying two bills. and they won’t help in anyway. I just need a little help!!! HELP
Debbie Bass | Port Charlotte, Florida | 08/23/2024
Terrible liars
I have had the system since November 2023 and FPL is telling me that the system is not generating any energy. From the reviews I am reading, looks like I too have been taken. I too will be getting a lawyer. Do not hire this company. Vince was my sales person. He's very slick. Don't trust him. I wouldn't even give them a half star.
