Janice Montano-Molina | Algodones, New Mexico | 10/04/2024
Most Horrible Experience of My Life
I can't even leave one star! Hopefully my review will come out on this page. For the person from Florida who is saying that this company is wonderful, how much were you paid! Call the AG! I am calling the BBB and reporting this company to whomever will listen to me! I was lied to, deceived about everything from beginning to end! The salesperson's name is Isidro Vasquez. He always had a new trainee with him (I can't remember his name). I had Meraki install solar on three homes that belong to me. I was lied and deceived to every time that they visited me. I attempted to discontinue all of the services as I became leery as things were not happening as promised. Isidro told me that he would lose $150. dollars a day if I didn't continue with my contracts as he needed to support his three daughters. I can go on and on but all in all this was a horrible experience!
Ryan Thompson | Orange City, Florida | 09/17/2024
Worst support ever!!!!!
When you pay $84k for a product, you would think that the support for that product would at least be okay. I have had three issues with my panels since getting them installed and the best response time that I got was one month from the time the issue started. Now they've sent some services to a company called Freedom Forever and their support is magnitudes worse. I have never been so disappointed with a purchase in my life!
Robert | Fort Lauderdale, Florida | 08/30/2024
No Concerned
THIS is the worst company I’ve ever dealt with my whole entire life! Our project manager for three different other companies doing construction and south florida and the guy do not call back. They do not care. I tell everyone not to use them or freedom forever. I’m paying two bills. and they won’t help in anyway. I just need a little help!!! HELP
Debbie Bass | Port Charlotte, Florida | 08/23/2024
Terrible liars
I have had the system since November 2023 and FPL is telling me that the system is not generating any energy. From the reviews I am reading, looks like I too have been taken. I too will be getting a lawyer. Do not hire this company. Vince was my sales person. He's very slick. Don't trust him. I wouldn't even give them a half star.
Gail Delaney | Davenport, Florida | 08/15/2024
Don't expect to get ahold of anyone
Our panels were installed in 2021, and all has been fine until this summer. Our panels aren't properly generating energy to send back to Duke so our Duke Energy bills are steadily increasing. I've called Meraki Solar 26 times in the last 24 hours, and been told by an automated voice they're too busy and call back later, then I'm disconnected. I've tried contact through social media. I've tried emailing. I've tried their contact form. Nothing. This is absolutely ridiculous. I called the person who sold the system to us, but he's no longer with them. He said they've been sold to someone else, but there's no record of it anywhere I've found and every company I've called by the name he gave says they aren't the ones.
Rick | Albuquerque, New Mexico | 08/13/2024
After sales support
They took my money and ran......no follow up service..i don't know how this thing works, what to look for and how to monitor it. Never was told who and when to pay
Morris | Pensacola, Florida | 08/07/2024
Liers
They said that I would send electricity back to the grid and that I would only have to pay $25 to the fpl a month all lies I will be getting a lawyer if they don't do something .they didn't tell me that the solar doesn't work when there is a power outage either if anyone wants to joining me in seeing my phone 850 436 3047
Randy | Pensacola, Florida | 07/30/2024
Cannot get a hold of anybody to get the problems with my system fixed have been told in April that they would fix it it is now the end of July nothing has been done no one has contacted me and again I can't get hold of anybody our electric bill is still $300 a month and I'm paying $300 for solar also it never even lowered my bill
MMS | Tallahassee, Florida | 07/21/2024
Worst Experience, Fraud, No stars.
Meraki is a scam company and we are pursuing legal action against them. We are paying FAR more for energy with our solar panels. They ignore our calls, they make promises and then do NOTHING. This was a terrible decision. We are losing a lot of money.
MJ | Pensacola, Florida | 07/18/2024
Wish I could give a half a star
Pathetic. Service is awful. They have been looking for a ladder to get on my roof for 4 months. A solar company that doesn't have a ladder. Stay away!!!
