Tina | Midland, Michigan | 10/04/2024
Service
Adam wright explained everything in detail when doing our service call along with Nick trumble. Both were extremely professional and detailed in all our questions. I've been on the negative with the solar until talking to them. Great service guys and will ask for them every time I need service. Great guys
Sheryl Judd | Harrison, Michigan | 04/18/2024
A Year for Project Completion
First of all the "boots on the ground" workers, techs, and electricians were absolutely Great. But with that in mind, I have to say the people back in the office do not listen to these outstanding members of their company. It started in April 2023, when MSS sent out some photographers to survey the site. This proved to be useless. Next, in May, some electricians came out and evaluated exactly what was required for our project, an upgrade of an old system--this should have happened first, in April. They reported back to MSS's engineers. Then in June I made it clear that I wanted Lithium Iron Phosphate batteries, and I wanted Interconnection with Consumers Energy. They got the message about the batteries, but they dropped the ball about Interconnection. I did not know this until September (Yes, 3 months later!) when I asked my MSS contact person what was happening with Interconnection. So 3 months of time in trying to get interconnection approval with Consumers was lost. From September, 2023 until January 2024 MSS worked on getting interconnection approval. FINALLY, in January the workers arrived. The electricians who had been to the site that one time back in May advised the company that it would be a 4 day job, but MSS only allocated 2 days. Every time another work day was added, it took 2 weeks to schedule it. Also, the on-site electricians were not told by MSS that I wanted my 220 appliances added to the solar power panels, so that was missed until I said something about it. More delays. This took us through February and March. It is now April of 2024, and the project is completed. Bottom line is from April 2023 until April of 2024 it has been delay after delay, mostly because the MSS contact people and engineers did not listen to me or to the electricians who were on site. I also know that they should have sent people out to the site at least 2 more times. They not only mistakenly thought our home was in a different location, but they thought the distance from the solar array to the house was 170 feet, when it is actually 130 YARDS, something that the on-site electricians told MSS. This is just one example of how the company lost a lot of money because they did not listen to their on-site people. I Hope this helps improve how MSS does business because we definitely need more quality solar installation companies.
Valerie W | Dundee, Michigan | 05/12/2021
Best Customer Support I've ever received!
Michigan Solar Solutions has provided the best customer support! They listened to what the issue was and had someone on site in two days to fix the problem even though they didn't get the initial install work. My system was installed by Power Home Solar & Roofing, but whenever I had an issue, they were less than responsive. Michigan Solar Solutions stepped in and knocked the competitor out of the picture. Andrew and Tory fixed the issue with my system and also connected my system to the monitoring portal like it should have been done over two years ago when it was initially installed by the other company. I highly recommend working with the Michigan Solar Solutions team!! I'm so happy I have found them and look forward to continuing to work with them in the future.
Fordownr | Saint Clair, Michigan | 12/22/2020
Great company, good product line, exceptional Customer Service
I had MSS quote a system for us ~ 5 years ago. I was expecting a VA settlement. Well the years came and went but they kept my account alive and finally this year we pulled the trigger using an IRA distribution. Originally wanted a ground mount and the township approved the permit then rescinded it as the array would have been "Forward of the main structure". MSS worked with us and provide the expert advice to allow us to relocate the array to the roof (after a structural assessment). We also added two additional panels both for production and aesthetics. Even thought we are past peak solar production time of the years the system still provide a significant reduction in out electric bill (down ~60% in Oct and Nov). With the way DTE calculates credits, we don't believe we'll ever get full credit for our production, but the lowered bill is worth it! Dawn and Dave have been fantastic in working with us and keeping us informed throughout the process and the installation team did a superb job (32 panels and all associated hardware installed in ~ 8 hours). If you are even remotely considering solar, call MSS.
CJH | Sterling, Michigan | 11/07/2020
MSS is outstanding and go the extra mile for a great install
I've had my system for 2 1/2 years and I am extremely happy with the performance. My power bill has never been over $10 and I have always had a large credit on my bill even though I can't figure out how Consumers calculate the bill. I am going into the winter of 2020 with a credit of $1000 towards my winter use of power. I am extremely happy that I chose MSS because during installation the installers found that I had an electrical issue power to my home and MSS was able to get Consumers to fix the problem by replacing the transformer to my home. I recommend having solar installed and highly recommend MSS.
16d | Haslett, Michigan | 05/28/2020
Inspector-Approved
These people installed my Tesla batteries for me; they were timely & efficient, and most impressive: the electrical inspector who certified their wirk said that he never finds a problem with work done by them. Hire with confidence.
Lincoln Al | Lincoln, Alabama | 05/15/2020
Very knowledgable and helpful freindly
After talking with Mark and Mike they were extremely knowledgeable and helpful
Van Hoose 2755 | Weidman, Michigan | 11/14/2019
They were on time, delivered quality workmanship, and cleaned up
Very high rating among solar companies. I had heard they did qualify work. I was not disappointed!
Troy B. | Weidman, Michigan | 11/12/2019
Great Solar Company
Michigan Solar Solutions installed my solar array at my Lake Isabella home in Isabella County. They were reasonably priced, communicated throughout the process, the installers were friendly. . . and my electric bill is a lot better now! I would recommend them to anyone.
Jon R | Macomb, Michigan | 07/15/2019
Very professional, knowledgable, would use them again
Mark and MI Solar Solutions installed our 9.4 kw array in 2016. Did a great job and accommodated the complexities of our project (2 arrays, 2 inverters). MSS also did a great job when one of our optimizers had an issue - they identified the problem from our data, ordered the replacement parts, and took care of the service without us having to do anything. Looking forward to going back to them for another project in a year or two.
