Lee Poper | Corrales, New Mexico | 04/10/2023
Our over all experience was very good. We had one small issue getting in contact with someone to re-establish the monitoring of our solar out put with Solar Edge. Once a technician was scheduled, the repair was made and the monitoring system is working again.
Patricia Dunagan | Ruidoso, New Mexico | 03/07/2023
Once They Have Your Money ... They Ghost You!
I was completely satisfied UNTIL I needed warranty work. My inverter failed on 31 December 2022. As of 07 March 2023, I still have no communication from my panels. I have sent numerous emails, on-line service requests, texts and phone messages. After 3 weeks of trying, I received one response and 5 days later the tech arrived. New parts were ordered and for a couple of weeks I heard nothing. I sent the technician text inquiring as to the status. I was told the parts had been received and would be installed "next week". That was two weeks ago. Now my inquiries are all going unanswered. My opinion is ..... the service is great until you pay your money, then they ghost you. I would not recommend NM Solar Group to anyone considering solar. Their Customer Service is abysmal!
Joseph showers | Santa Teresa, New Mexico | 02/26/2023
Do not Believe Anything!
I went into a contract for 2 homes with this Company in <br />September 2022.<br /><br />My home finally completed a month ago.<br /><br />THE SECOND home I have a son with medical issues and paid for a battery to be installed at the other home. So that if there was a shut down with Power he would be able to run his life support systems.<br /><br />As of this date 02/26/2023 I have been delayed many times with excuses about Battery installers, then 2 months ago I was told they would install the battery system at the Middle of January. I was given a date and nobody showed up and I was not called by anyone with NM SOLAR. I HAD TO CALL THEM!<br />Per this conversation I was hit with another excuse of " The battery was leaking". <br />So 2 weeks ago or so I reached out to them and was told the Regional Manager would call me and I have not heard back yet.<br />Either they are not truthful or have money issues with the Battery suppliers. <br />BUY THE WAY I have been paying the finance company for 3. months now without a completed job.<br />Today at 11:00 am the power went out at my sons house and I hope it comes back on before his equipment batteries run completely out.<br />I do not recommend this company !
Yvette Graham | Albuquerque, New Mexico | 11/28/2022
Great service
We were convinced that solar was the way to go! We are very happy and satisfied with the way Yvette Graham handled everything from start to finish!! Way to go nm solar!
Melissa | Ruidoso Downs, New Mexico | 10/01/2022
NM Solar LIES to people
I went into a contract with NM Solar to get solar panels. On June 14, 2022, The representative, Luis Luna, made a joke during the presentation that Tesla would take your order and you would have to wait 9 months. Then AFTER I sign up for a $67,123.80 loan, that my battery was on back order and my system would be incomplete. I put my feet in the ground, and stated adimatelly that I sis not want to pay for an incomplete system. Juan Luna came up with a solution, which was to cover the payments for the loan until my battery was installed and my system was completely running. I have spent the last month trying to get a hold of Juan Luna, and he is ghosting me. I have sent 3 emails and 2 sets of text messages to the project manager. I just do not understand why Juan Luna would jeopardize $67,123.80 over a timely $250.47 payment.
john | Rio Rancho, New Mexico | 09/25/2022
not responsive
I needed assistance filling out application for state tax credits. Actually the company should complete these forms for the customer since they are very technical in nature-not at all user friendly. My system was completed by mid December of 2021 and I wanted the tax credits for 2021. They did not answer their phones, return emails or any way respond to my repeated requests over a 7 month period. I finally got some assistance from them after reaching out to a regional manager in another part of the state. They sent me an incomplete application form and I submitted it to the state after I was assured by the company the omitted information was not relevant to my situation. The state sent the forms back for completion and I struggled through them for one full day to gather and complete the information. I submitted the completed forms after filing for an extension on my state income tax. I got a letter back from the state in September telling me the credits had all been given out and I was, in essence out of luck. Contrary to what the solar company told me the credits could not be "rolled over" to the next year. I sent another email to NM Solar Group telling them I had lost all state tax credits due to their lack of responsiveness in completing the necessary forms. That amounted to about a $1700 tax credit. I asked them how they were going make that up to me and I have never received a response-such is typical of this company. Apparently they are disorganized and poorly managed if my experience is indicative of their work. They did do a good job on installation after many delays but their follow-up is totally nonexistent.
Natalie V. | San Elizario, Texas | 07/10/2022
Very pleased with NM Solar Group so far
I want to express how happy I am with the patience, demonstration, and explanation of products Mrs. Ofelia Cossio gave me. I have a business and she came at the time when I am the most busiest. Her with the help of her superiors were able to get me a solar system for my home. I'm happy that I got to do business with NM Solar Group, and, am awaiting for the next steps coming to be as easy, smooth as possible bcs I am really looking forward to establishing a long lasting business relationship with this company.
Costa Blanca | El Paso, Texas | 07/08/2022
Exceptional Service
From the get go NEW MEXICO SOLAR GROUP representative Agustin Garcia, helped us understand the benefits and process to install our PV solar system. <br />The design, installation and commissioning was fast and efficient, NM Solar took care of everything from design permits and put in service. We are completely satisfied and highly recommend NM Solar Group!
Priscilla Ramirez | El Paso, Texas | 06/30/2022
Great company and staff
Highly recommendable!! Pablo and Robert are very informative they explain the solar process and your electric bill in detail to understand everything. Day or night they are there through the whole process making sure everything is going smooth even when we couldn’t be there. Pablo and Robert are very trustworthy, dependable and caring. Every person that came to install or monitor were very polite and explained what they needed to do or they showed you. Thank you for everything!
Amanda | Albuquerque, New Mexico | 07/12/2021
I wish I could add more Stars! These guys are great!
Everything and everyone in this company has been amazing! Victor, my original salesman was awesome and is still available anytime I've had a question. He was very transparent from the beginning about the time-line and potential hiccups in tbe process, so when we did have an issue with pnm, I was ready. My system is on and running great and I know that NM Solar is available if I need anything else! Thanks NM Solar Group!
