Mangesh G | La Palma, California | 10/27/2025
Great team to work with
I am a returning customer to NRG. They had installed my solar panels 4 years ago and I was very impressed with their overall service and hence decided to go back for my battery backup needs. Sabrina and Andrew from the sales team were extremely helpful and knowledgeable enough to understand my needs. Sabrina ensured to meet my needs on the project. I am looking forward to get the battery setup done by NRG in next month or so. I would certainly recommend working with NRG as I’ve seen them very responsive and professional when it comes to understanding the needs and making the right suggestions for meeting those.
Shirley | San Jose, California | 07/07/2025
My Solar Company Folded!!!
Imagine my dismay when my Solar Edge solar inverter started to malfunction after 3 years. I immediately tried to call the solar company that installed my system, only to find that all their phone numbers were disconnected. Luckily, I had ONE phone number from the installation supervisor. That person told me my company, Green Day, was out of business. I didn't know what to do, so I called several companies to find anyone who might be willing to help me. Whoot Whoot! I found Shelley of NRG Clean Power. She has been tremendously helpful and was able to fix most of my issues over the phone. There is still one thing going on, however, she is watching it from her end. I can not thank Shelley enough for all of the time she has spent helping me and teaching me how to reset my Solar Edge properly. If you no longer have a solar company to fulfill their warranty, call Shelley. The parts are still covered. Labor is not, but I am willing to pay as necessary. Their prices were competitive, and she was willing to try things over the phone before she sent someone out. Shelley is an angel, and I appreciate all that she has done. I know that Shelley will be there for us if we have issues with our solar, unlike the company that left us high and dry! Give NRG Clean Power a call to see if they can help you! You won't be disappointed!
Brian Benz | San Diego, California | 05/12/2025
Solar installations with panel upgrade and EV plug
Company had a competitive price with good panels and microinverters. Needed a small panel upgrade and decided to add EV plugs for future electric car purchase. NRG agreed to take care of it all. On the day of the install, the electrician for the company did a no show and SDG&E needed them present to shut off power but they agreed to come back in a couple hours. One of the crew for the install showed up later and had qualifications to do electrical work so when SDG&E came back we were able to get going without the electrician that was supposed to be there. Installers needed electrical access for their tools but I had none because of the shut off for the install. Thankfully I have nice neighbors and allowed the company to run an extension cord. Install progressed but they installed the new main electrical panel too high and the inspector made them add a concrete pad/step below the panel. Pad makes accessing my back yard difficult. System was completed on time and activated shortly after. Solar system has been working well for a couple years. I recently bought an EV car but when I started charging it using the installed plug there was overheating issues with the plug. I contacted the company and they got back to me quickly but because the EV plug was only warrantied for a year it was not covered. NRG offered to send someone out to look at and assess what needed to be fixed for a $400 inspection fee. I passed and will now need to search electrical companies in San Diego for estimates to fix the electrical issues with the EV plug.
Steven | Fresno, Texas | 04/04/2025
Incompitent and unknowlegable about this field
You really got to watch these people. The people I talked to where not knowledgeable and where adding equipment to the contract after it was agreed upon. After bringing this to the managers attention he was able to correct this but sent me back to the same associate to further ignore my needs. Also did not pay attention to my needs or setup I was looking for. After informing them on more than one occasion that I needed a whole home backup I was still trying to be contracted for partial backup. I informed them of my current setup and the soft start system I had on my AC unit as well as informed them of the whole home generac system and solar system I already had. I was only looking for a battery to keep my solar panels from going down in the event of a blackout. I also was looking to stay within the enphase eco system. Even adding a single battery within the same eco system proved to be just to challenging for them. I would truly hate to see the fumbling that would occur if I trusted these people with a whole system install. User beware but definitely watch your back with these people for sure. I only asked for one battery as I already had one installed. And was looking to take some run time off of my generator which i made them aware of.
Firsed | Vallejo, California | 10/11/2024
So Glad We Went with NRG
Stephanie Dado and Aracely Lopez were very helpful!
SteveW | Milpitas, California | 09/13/2024
Hire NRG for Your Solar Projects
The price, installation and speed for my solar project are second to none. Before I contacted NRG, I got several quotes from large and independent companies and their quotes cant match NRG in price( one had double the price of NRG), knowledges of solar system, completion date, warranty and payment schedules. I purchased 20 REC Alpha Pure-R 420 W panels and Powerwall 3 for a bit over $30k. The installation was done in one day. The whole project was done in 10 weeks. The 3-payment schedule is unthinkable great. I made the second payment after receiving all materials. The panels generate so much juice and I need to add one more Powerwall 3 battery which has built-in inverters. NRG provides an iPhone app with 9 stages. Each stage has a project manager with a large pool of resources. Every person in NRG is more than eager to make customer happy and satisfied. I'm extremely happy and completely satisfied with is solar project. Best of all, I'm almost off the grid and saving hundreds each month. P.S. An EV is charged daily.
Pei Hsien Fang | Los Altos, California | 06/28/2024
Grateful for Exceptional Support from Mr. Eduardo Santoyo
We would like to extend our deepest gratitude to Mr. Eduardo Santoyo for his dedication and outstanding customer service. His quick responses and patience have been invaluable during our recent challenges with our solar system. The Facts: Our solar system, installed by NRG Clean Power, includes a Solar Edge Control Unit, Solar Edge Inverter, and LG Battery. Mr. Eduardo Santoyo, from NRG Clean Power, has been our primary support contact. On April 25th, our solar system stopped generating power. Solar Edge's monitoring system promptly notified us of the failure. We contacted Mr. Santoyo, who swiftly identified the inverter as the issue and coordinated with Solar Edge to create case #4790153 around April 30th. Despite Solar Edge's establishment of an Enhanced Service group, their response was slow and mostly limited to emails. Mr. Santoyo continuously pushed for updates and kept us informed. By May 3rd, Mr. Santoyo informed us that the RMA service was approved, and a replacement inverter was expected to arrive by May 9th. However, due to delays from Solar Edge, the inverter did not arrive until May 21st. Mr. Santoyo persisted in ensuring we received the inverter, maintaining constant communication. Even after the delivery, it took nine more days for Solar Edge to send a technician from Sunnova to replace the inverter on May 30th. Unfortunately, the new inverter had issues communicating with the LG battery. Mr. Santoyo again took charge, working with Solar Edge to find a solution. It took 12 days for Solar Edge to respond with a fix, which required a complete system power cycle. Mr. Santoyo provided detailed instructions and a video to guide us through the process. Overall, it took Solar Edge 48 days to resolve the issue, causing us significant financial losses. We highly recommend consumers planning to purchase a solar system to carefully verify the quality of the products and the reputation of the service teams of both the component suppliers and the installation company. While we have been disappointed by the poor product quality and service from Solar Edge, we are grateful for Mr. Eduardo Santoyo's relentless support and exceptional service. Thank you, Mr. Santoyo, for your unwavering commitment to helping us through this challenging period.
Archsolar2024 | Culver City, California | 06/20/2024
We just wrapped up installation with NRG and our experience was brilliant. It is a long process - between personal research before reaching out, selecting NRG, design, permitting and installation - it takes a minute. All that being said, the experience was extremely smooth compared to stories I've heard and read about in general and with other vendors. When it came to the installation process specifically, we worked with Aracely and team and they were truly excellent. They were informative and collaborative in their approach. I'm always a fan of over-communication so the client knows what's going on, particularly with something that can be complicated like solar. The highlight for me was when the city inspector came out and let me know that the installation was one of the best he'd seen, so much so that he brought another inspector over to our property to look at the installation, highlighting the positives.
Amgad Youssef | San Ramon, California | 06/18/2024
A $57K Solar System Disaster: Beware of Their Shoddy Service!
Poor communication among their teams led to a complete disaster with my solar system setup. I explicitly told them I needed to charge two EVs and power two ACs, which is why I upgraded from Powerwall 2 to 3. But the system they installed is utterly useless for that purpose. Instead, I ended up with a $57K system that's only good for powering light bulbs, a fridge, and the WiFi. Now, they have the nerve to ask for more money to fix their screw-up. Beware, once they have your money, they couldn't care less about you or any after-sale service!
Tommy Dickie | Los Angeles, California | 05/13/2024
Frankie Gutierrez is great!
He's been my point person at NRG. I just closed the deal but haven't had installation yet; so far, Frankie has been so communicative and knowledgeable, and I'm feel great about the plan we have in place!!
