NuWatt Energy

THANK YOU NuWatt team! Our Panasonic solar system went live today and I am overall pleased with the whole process from start to finish. From Maan at sales to Shehzad & the other project managers, I thank you! Excited for a summer of solar production.

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Five years ago, NuWatt Energy installed our second solar system. Our decision to expand the system with them was driven by our previous positive experience, and they did not disappoint. The installation process was as smooth as we remembered. Our sales representative, Maan, stood out for his prompt, courteous responses and deep knowledge during our consultations. His expertise significantly enhanced our decision-making process. Post-signing, the journey from planning to powering on was remarkably seamless and the project managers navigated through a new requirement our town had just enforced on solar setbacks. The entire process was impeccably managed, with no delays (except during town's new requirements), ensuring a swift commencement of power generation. NuWatt's team maintained very good communication throughout, keeping us informed and involved. Based on our repeated positive experiences, I strongly recommend NuWatt Energy to anyone seeking a reliable and proficient solar energy partner. A big thank you to the NuWatt team for their exceptional service once again.

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After considerable deliberation, I made the leap to solar energy and I'm thrilled to report that my experience with NuWatt Energy has been exceptional. The transition to solar has been seamless, and the benefits are already becoming evident. NuWatt Energy's affordability was a major draw for me, but what truly sets them apart is their unwavering commitment to reliability and honesty. From the outset, every promise made by NuWatt Energy was fulfilled to the letter. The team's expertise and politeness were noteworthy, and their respect for my property was commendable. The installation process was impressively efficient; the installers completed their work within a single day, leaving no mess behind. The rapid activation of the system was a crucial factor in my decision to choose NuWatt Energy. Their ability to swiftly get the system up and running minimized disruption and maximized convenience. This efficiency is a testament to their dedication to customer satisfaction and operational excellence. Overall, my journey to solar energy with NuWatt Energy has been a remarkable blend of professional service, transparent communication, and reliable performance. I highly recommend NuWatt Energy to anyone considering a solar energy solution. They stand out not just for their technical proficiency, but also for their integrity and commitment to customer service.

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As a retired construction executive, I approached the decision of installing solar panels on my home with a meticulous and informed mindset. After conducting thorough research on various solar companies, I narrowed down my options to four reputable firms, each offering similar systems within the $30,000 to $36,000 price range. My choice ultimately fell on NuWatt Energy. The deciding factor was their sales representative's exceptional responsiveness and attention to detail in answering my numerous queries. This level of engagement and thoroughness was a clear indicator of the company's commitment to customer service, a crucial aspect for me. The execution of the project was impressive. Given my extensive background in construction and my naturally high standards for such companies, I was pleasantly surprised by the performance of NuWatt Energy, who earned a rare 'A' grade from me. Their communication was crystal clear, and their responsiveness was commendable. They handled all aspects of the project, including permits and paperwork with the utility, with utmost professionalism. Their punctuality and the quality of work were exemplary. The team, comprising the project manager, solar installers, electricians, and the business manager, demonstrated exceptional skill and professionalism. Based on my positive experience and the high standards they met, I confidently and highly recommend NuWatt Energy for solar installation projects.

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While our system was installed correctly, it is no longer functioning properly and communicating with Eversource, via Enphase. We were told by Enphase that we needed to contact the installer and have tried multiple times to contact them with no success. We need to have this resolved ASAP since we are getting NO credit from Eversource since July 2023. This is completely unacceptable. Do NOT utilize this company.

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I had an excellent experience with NuWatt right up until the ink was barely dry on the contract. I will detail the issues that I experienced, and continue to experience. I will also preface the whole thing with the fact that, at least in Rhode Island, NuWatt subcontract everything even though they claim "our installers" and "our electricians" during the sales process. It was only after the contract was signed that I discovered this. You have been warned! The contract for the project was signed on 8th July, 2022. Immediately after signing the contract, I reiterated to Adan (my sales rep) in email (having previously mentioned this in phone calls) that while my address is in East Greenwich (quote) "...we pay taxes to the city of Warwick, and therefore the permits will need to be filed with Warwick and not East Greenwich". The response was "I will put it in the notes... it won't be the first time we have to deal with it". This is important to note for later. From 15th July when Josue introduced himself as my project manager until 12th August, I heard nothing at all from NuWatt. I eventually texted Adan on 12th August to see if there was any movement with the REF grant and was told that an approval letter was expected shortly. Nothing then until 27th August when I checked in with Adan again. I was told that there had been a lot of REF applications but that something was expected soon. Nothing then until 15th September when I checked in with Adan again. I was told that they were (quote) "asking for some stuff" for the REF grant but that NuWatt would probably know something by the end of the month. Nothing then until 12th October when Adan informed me that (quote) "...we're just waiting for the permit to be approved so that we can schedule you for installation" and requesting that I initiate the first payment with Umass5, which I did. Umass5 sent payment out on 17th October. Nothing then until 1st November when I asked what was happening with the permits. I was told by Adan that they still hadn't been approved. I asked him to get back to me with any application numbers etc so that I could go and chase City Hall. Remarkably, 4 hours later, he let me know that they had been approved. On 8th November I was informed by Adan that installation was scheduled for 16th November. This was only after I asked for an update. On 15th November I texted Adan to make sure that the installation was going ahead the next day. Again, with remarkable timing, Adan had "...just got word that it looks like your installation is being pushed back to the 30th". I guarantee that if I hadn't messaged to make sure the installation was still on track, I would have been sat home the next morning waiting for a crew that never arrived. The installation actually happened on 28th November, and I have nothing but good things to say about the installation crew. Their work was excellent. I asked the electrician if he could confirm which municipality the permits had been pulled from, but he wasn't able to check. This seemed odd. On 12th December I received an update from Adan that (quote) "...there was an administrative issue with your permit, something to do with your address, which we're working to fix now". I asked Adan and Josue if the issue was that the permits had been requested from East Greenwich rather than Warwick. Josue eventually replied on 14th December and admitted that they had been pulled from East Greenwich despite the fact that I had stated on multiple occasions that they needed to be pulled from Warwick. I won't bore you with the rest of the details, but Aiman Alawa (the owner of NuWatt) got involved and assured me that this was just a blip, that it wasn't the way NuWatt usually do business, blah blah blah. I wish that was true. In April of this year one of the panels started to only produce 2/3rds the power of its neighbors. I noticed in May and notified NuWatt. On 1st June 2023 they sent out an electrcian to look at the panel, and subsequent to that informed me that Enphase had asked them to wait 24 hours and check again. I informed them on 5th June 2023 that nothing had changed, and they stated "Let us check this with EnPhase and Panasonic for further clarification and we will get back to you." Since that date, more than 2 months ago, there has been no information at all from NuWatt. The panel in question has been completely dead (zero output) since 13th August 2023. They no longer reply to emails about the problem. I am currently in the process of filing a non-responsive installer claim with Panasonic, and requesting that they assign a competent and responsive installer to diagnose and fix the problem. In short, run far, far away from NuWatt if you value your time and sanity.

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Afif was great in his presentation of NuWatt Energy's incredible solar panels and top-notch installation team. He also helped us by showing us options with no pressure!! It would be nice if all solar companies worked like NuWatt Energy. They have our vote as an honest company promoting better products and services.

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We had a great experience with NuWatt Energy. We were installing solar in February with them. Their team was pretty knowledgeable and the whole process went smoothly. They were efficient and got the system installed and ready for inspection in no time. Will def recommend.

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When I first found NuWatt Energy, I had already dealt with a number of solar contractors that failed to respond or failed to deliver. So I was incredibly impressed with just how quickly they responded when I submitted my information on the site, hearing back from them the same day! NuWatt Energy is not your typical solar energy company - not only were they responsive, but they walked me through the process in a way that kept me feeling like I was being listened to, even during times where I may have been a little stressed (thanks, Maan!). They were on top of all the paperwork and the project finished on time - if I could give them more than five stars, I would!!

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Had our roofs redone and new solar install last year, both with NuWatt. We both like the look of the all-black panels and immediately started producing enough solar energy to cover current usage plus on top of that the payments we get towards SRECs. Thank you, NuWatt.

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