John | Northridge, California | 10/24/2020
WARNING!!! DO NOT DO BUSINESS WITH PACIFICSKY SOLAR!!!
PacificSky Solar employees MISLED my wife and I about who they worked for by telling us that they worked for the City Of Los Angeles/Los Angeles County...VERY MISLEADING AND DECEITFUL!!! PacificSky Solar also MISLED us by telling us that they would give us 2 electric vehicle chargers, but they ended up installing only 1 electric vehicle charger. They OMITTED the second electric vehicle charger from the contract...AGAIN, VERY MISLEADING AND DECEITFUL!!! PacificSky Solar MISLED us by saying that we would get a refund check from the State Of California in the amount of approximately $15,000.00, but we only received approximately $6,000.00 (not even half of what they told us we would receive)...AGAIN, VERY MISLEADING AND DECEITFUL!!! PacificSky Solar recommended we install 27 solar panels to make our electricity charges on our L.A.D.W.P. bills decrease to $0.00, and give us a credit toward the water and sanitation charges on our bills. However, our electricity charges have not gone to $0.00 like PacificSky Solar MISLED us to believe they would, even though we had 30 solar panels installed (3 more than they recommended). SINCE THE SOLAR PANELS WERE INSTALLED, OUR L.A.D.W.P. ELECTRICITY CHARGES HAVE NEVER DECREASED TO $0.00. SO NOW WE NOT ONLY HAVE TO PAY FOR THE LOAN FOR THE SOLAR PANELS, WE ARE ALSO STILL HAVING TO PAY FOR ELECTRICITY CHARGES...ONCE AGAIN, VERY MISLEADING AND DECEITFUL!!! A few of the solar panels that PacificSky Solar installed on our roof were supposedly new but they were SCRATCHED...POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! PacificSky Solar MISLABELED MORE THAN HALF OF THE CIRCUIT BREAKERS in our circuit breaker box, which we then had to take the time to correct ourselves...UNSAFE, POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! When PacificSky Solar had finished the installation work, they LEFT A BIG MESS BEHIND which we had to clean up ourselves - broken pieces of wood, a few dozen nails and screws, and other various materials...ONCE AGAIN, UNSAFE, POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! Over the past year, I HAVE SPOKEN MANY TIMES TO MANY PEOPLE AT PACIFICSKY SOLAR. THEY ALL SAID THEY WOULD TAKE CARE OF OUR CONCERNS. BUT THEY WERE JUST CONTINUOUSLY MISLEADING US AND NEVER HAD ANY INTENTION OF HELPING US, BECAUSE NOW THEY ARE SAYING THAT THEY WILL NOT HELP US. JUDGING BY SOME OF THE OTHER REVIEWS WE HAVE SEEN ON OTHER WEBSITES, OURS IS NOT AN ISOLATED CASE - THERE APPEARS TO BE A PATTERN OF PACIFICSKY SOLAR AND THEIR EMPLOYEES MISLEADING AND DECEIVING CUSTOMERS...UNACCEPTABLE, MISLEADING, DECEITFUL, AND HORRIBLE CUSTOMER SERVICE!!! Needless to say, WE ARE VERY DISAPPOINTED, VERY FRUSTRATED, VERY UPSET, AND EXTREMELY DISSATISFIED with how PacificSky Solar MISLED US, DECEIVED US, and TREATED US SO TERRIBLY, and we want to warn everyone - DO NOT DO BUSINESS WITH PACIFICSKY SOLAR!!!
malibru | Pasadena, CA | 03/12/2019
When things go wrong...
In an earlier review, I castigated Pacific Sky Solar and said that you can't count on them to back you up when things go south. I'm happy to report that I was proven wrong. The owner of the company paid me a personal visit to make things right. I have tremendous respect for this. He was able to take full ownership of what went wrong and made reparations that I am more than satisfied with. Like I said in my original review, you can tell the integrity of a business not by how they act when everything goes well, but how they act when things don't go as planned. Well, Pac Sky Solar renewed my faith in their integrity, and so, because of this, I want my review to reflect that. In this day and age when they could have easily ignored my review and gone about their business, they chose, instead, to do the honorable thing. Well done, Pac Sky Solar. You're earned back my business, and you should consider them yourself the next time you want solar work done.
Happy and pleased | Reseda, California | 11/16/2018
Happy and Pleased
Installation was completed in one day and produced satisfying results.
Ktbyrd | Thousand Oaks, California | 10/03/2018
Happy Byrd
Thomas and Crew did a very good job from start to finish! Everything went as promised, and was amazed when I just received my first electric bill for zero dollars after running the AC a lot the month of August!
Victor Chavira | Palmdale, California | 12/15/2017
Impressive
installation was very good overall. Sales person was amazing and promised everything. Quality control with Robert was very helpful and attentive. He helped me with the process of the monitoring. Only thing that needs to be approved is coordination with the permits. I would prefer the azimuth angle a little bit higher to get better efficient during the winter.
Carol Brown | Sylmar, California | 11/30/2017
Wonderful
Solar City, did not approve of the project in the beginning and when I found Pacific Sky Solar, they made everything possible. I was really happy I went with Pacific Sky Solar mainly because of their service and the good reviews I have read. They have always been genuinely nice and always followed me through the project. Robert came out and was really helpful. He was able to work with my busy schedule.
Rudy Nowak | Burbank, California | 11/14/2017
Its Done Up and Running
Eric was an excellent salesman and promised everything on the contract. Installation was quick and they were very friendly and neat and answered my questions thru out the installs. Customer service was awesome, always calling me and making sure I was up to date with the project. After support with Robert was very good, he was very knowledgeable and made it easy to learn for my wife and I. If anyone wants to come and look at the work, feel free to check it out on my house by making an appointment with Eric.
Robert MacDonald | Long Beach, California | 11/09/2017
Very Professional
David was very patient, informative and made the sales process very easy. Installers were wonderful and did an amazing job installing the solar. Robert came to our house on time and showed us the monitoring system, and answered all my questions to my satisfaction.
Carl Porter | Valencia, California | 10/30/2017
Professional
Excellent service, installation, and price.
Christi Jones | Van Nuys, California | 10/26/2017
Up and Running
Installers did a great job, my roof looks wonderful now with the solar panels. Aymane was our sales person and he was very involved in the solar process in the beginning but in the middle of the project he was not replying back, or the response would be very slow. I would not recommend this salesman because the communication was very poor. After sales support with Robert was a great experience, learned the monitoring program. Overall, I am glad the solar system is completed.
