JJ | Bridgeport, Texas | 10/09/2024
Less than pleased
Hopefully the design and consultant "team" gets your system right the first time, because they will not - WILL NOT - add panels to your system when it under-produces. They don't care of you're paying for the system and an electricity bill on top of that - when I was faced with this issue, I was basically told it was my fault and the system should have been changed during the design phase. Now, if I were a solar expert, which I obviously am not, number one - I would have designed the system myself, and number two, it would have been designed to produce MORE energy than I use!!! Is that not the purpose of solar in the first place? Extremely disappointed in their customer service and the company as a whole. I will be contacting the installers directly... as they said panels could very easily be added to the system. They must know something Palmetto does not.
Rob Street | Pataskala, Ohio | 09/18/2024
THIS COMPANY WILL S A JOKE. After one of having the panels they stop working . It’s been 2full months now and my panels are not fixed. No one ever called me to let me know it’s not working. When I found out it wasn’t working I had to cal them multiple times to get some to come out and look at my panels. After a month of me calling almost every day. Now they say they sent the part to fix my panels. I still have not seen the part. I have to call again to see where the part is. This company just lies to their customers. I m about to call the Bbb. I’m one very unhappy customer.
Terry | Blairsville, Pennsylvania | 08/21/2024
Excellent installation!
My solar system was installed today and I commend panel crew; Jon, Frank, Patrick, Dave and electrician Jake for the excellent work they did with the installation. They were very courteous and explained things very well. They kept a clean and safe work area and worked well with each other. Also, hats off to sales guy Mason for explaining everything and fielding my questions.
Shelley & Paul | Pittsburgh, Pennsylvania | 08/05/2024
Great Job by Palmetto - Rep; scheduler; installer
We cannot be more pleased with the entire process of getting solar panels installed on our home. From the first meeting with Mason Pfiefer, our Palmetto rep, the entire process went smoothly and better than we could have ever hoped for. Mason is extremely knowledgeable, personable, and professional about solar energy/panels, answering every question or concern we had as well as taking care of the entire process from start to finish. I would recommend Palmetto to anyone thinking about having solar panels installed on their home. Palmetto and our rep, Mason Pfiefer, are the BEST!!!
Mike & Laurie Rhoades | Pittsburgh, Pennsylvania | 07/04/2024
A Year In Review w/Mason at Palmetto Solar
If you are considering going solar, consider Palmetto. And more specifically Mason Pfeifer as your salesman. We just had our one year review meeting with Mason, and are more than pleased with our decision to add solar panels to our home. We did buy the system outright, but they also have lease options. Not only did we received a large tax credit last year, we have also avoided a 25% DLC rate increase; and we saved well over $1,785 this past year!! Throughout the past year, Mason has consistently demonstrated exceptional professionalism and expertise, as our Palmetto solar panel salesman. From the initial consultation to the installation, Mason provided clear details, and made sure we understood what to expect. He even brought us lunch!!! His knowledge of the product and services offered by Palmetto is impressive. He is dedicated to customer satisfaction, and his commitment to transparency and integrity made the entire experience stress-free and enjoyable. We highly recommend Mason and Palmetto Solar to anyone considering making the switch to solar. We are grateful for his assistance throughout this journey. Thank you Mason!!
Abu Mahin | Burlington, Massachusetts | 06/18/2024
Issues with there commitment/ promises
There sales team made below promises which are not implemented. 1. 10% discount on monthly bill for enrollment in the auto-ACH payment. 2. $1250 incentives to cut few trees. I also received an email offering $15 discount on monthly bill for enrollment in the auto-ACH payment from their new billing company Concord Servicing, LLC (Concord). When I made a call to the customer care team to confirm, they responded that $15 also not applied in my bill. I reached out to all three customer care team. One company is directing me to another company without resolving the issue which is pending around one and half month. Instead of providing any tentative deadline to resolve the issue, they are sending invoice of full bill. I don't know what is the reason of doing such discrimination with me!
Roger Mejia | Cape Coral, Florida | 06/02/2024
service
my solar system stop producing energy for three months and I only got a notification saying that they have identified an issue with my solar energy system and are attempting to resolve remotely but they did not do anything to fix it or contact me to help me with this issue. after 3 months getting high electrical bill I contacted them and they confirmed that my system was not producing any anergy. I do not understand why they just did not care about my issues and let me find it out for myself. not acceptable.
Rebecca Dominick | Pittsburgh, Pennsylvania | 05/07/2024
AWESOME EXPERIENCE
My only regret is not doing it sooner. I was not educated in Solar energy and Mason our rep walked me thru everything and explained the process and how it worked so that I could understand. We started the process at the end of 2023 and the system was installed quickly and efficiently. We were able to turn on our system in January of 2024 and the first month was super cloudy and we didn't produce much ( thankyou PA winters) but Feb , March and April so far we have produced well over what we use. We did buy a system larger than we needed but we did that on purpose and if you can afford the initial cost then I definitely recommend going that route. Like I said my only regret is not doing it sooner.
William Smith | Levittown, Pennsylvania | 05/06/2024
Great Product and Great Service
Palmetto Solar “Palmetto are Rock Stars! They were great and finished well before the planned dates.” 1 2 3 4 5 Palmetto met with me via virtual meeting. Will Dennis was honest and up front about the entire process. He answered all my questions quickly and with documents to back his information. Once I took pictures and a plan was set up for the designation of the panels, the process began. Brandon Chambers was my contact, and he did a great job keeping me up with the process at each completion point. The install happened quickly, and the team of installers were professional, and quick. The entire process took about 4 hours. The lead installer walked me through the process and showed me the equipment that would be used which was fantastic. After the install was completed, I was told the next step was my utility company changing my meter, possibly within 30 days. Well 5 days later a new meter was in. Within 1 week Mr. Chambers called me to walk through the process of turning the panels on. It was so simple and 3 weeks sooner then the projected date. Mr. Chambers also walked me through the application registering so I could see my new investment at work. I was producing almost 2 times my use immediately. Amazing. Know I am checking it every day to see how much I am saving. Even on cloudy days it produces. I did the math, and this system will pay for itself in less than 7 years. I wanted to do this about 5 years ago and wish I had taken the leap. My house has a higher sale value, and I will only pay the customer charge from PECO, maybe not even that. Since, I joined "Time of Use" rates and hope to actually make some money from this. I would recommend to everyone that has sunlight on top of your property. Palmetto was the very professional and caring about my thoughts and opinions. I was worried at one point and Mr. Chambers called me to discuss my worry and put everything to ease. Very glad I did it and you will too, energy costs are so high with no end in sight.
Will L | Mebane, North Carolina | 05/03/2024
Support is non existent
The first year after having my solar panels installed everything was great until they stop producing energy. To get them to come to the house cost $600 which they gladly took and then installed a new fuse which proceeded to blow within a day. I am now on day 19 with producing solar and they said they would send me a new inverter on May 1 which they never sent and now they have changed the date to May 6 but then after that they won’t install it or even contact you for five days, which means it could be another 5 to 15 days before I get anything fixed if I get anything fixed ever
