Disappointed | Trinidad, Colorado | 02/04/2025
Initial Contact
Sadly, I would not recommend this company. Our initial contact was a text message trying to schedule a consult that was pushed out by a week to begin with. It was established that if you can't even meet a consultation phone call goal, you will probably have problems with the end result. So not further action was taken.
Max Riedlsperger | San Luis Obispo, California | 05/28/2024
Great Experience
I initially came across Photon Brothers when I was wanting to add a battery to my solar system, since we had been experiencing frequent power outages several years ago. The company that installed my panels was not yet supplying batteries so I did some research on the brand possibilities and local companies that install them. Photon Brothers offered me the best price by several hundred dollars, but more important, they had what I had determined was the best battery --Tesla-- in their warehouse. When the battery they installed the battery they discovered the inverter had gone out, so I went ahead and had a new Tesla inverter installed. They gave me a $700 discount as a returning customer. The new inverter revealed that my 15+ year old panels were not generating much energy anymore, so I had new panels installed. The quote was for a 4.5 kWh system, but before installation, they called and asked if would be ok to install larger panels that would give me a 5.1 kWh system for the same price. I agreed of course and am hoping that they will give me another discount for this. They came when they said they would and got the job done on scheduled. It is now delivering over 6kWh at the peak and has reduced usage of power from the grid to almost nothing. Katlyyn Arnoldi, with whom I dealt on the bids, scheduling and payment has been difficult to reach by phone, but she shares an office with Andrew Cavinta, who was the project manager on the battery project, and he is generally available and been very helpful.
Frustrated | SLO, CA | 05/15/2024
Run!
Incorrectly installed inverters and racking system. Wouldn't honor the warranties. Terrible customer service.
Vito Nuccio | Denver, Colorado | 04/09/2024
I can’t say enough great things about Photon Brothers. From day one they’ve been responsive and professional. They installed a high quality, trouble free system. Most recently I contacted them thinking I had damage to one of my panels due to the recent horrible wind storm. Upon contacting Kenneth, the service coordinator, technician Mike came out to inspect my system the next day! Luckily I didn’t have any damage. That was an incredibly fast response and typical of Photon Brothers’ customer service and business approach. Five stars again to them and their wonderful staff Alexis, Kenneth, and Mike.
John | Louisville, Colorado | 02/03/2024
Fixed my inverter
Not long after the original installer (Ecomark) went of of business my inverter failed. That was the same time that XCEL installed a smart meter. Jake with Photon Brothers diagnosed the problem and and Cam, the technician promptly replaced the inverter. Both were very efficient and easy to work with and the system is back to working fine.
Dan | Penrose, Colorado | 01/09/2024
Best solar Company ever
Photon Brothers has made my day again. They installed my panels back in 2018. Then had a problem today. Jake of Photon corrected the problem.
Tilden | Thornton, Colorado | 12/30/2023
DO NOT USE THIS COMPANY
Terrible, terrible company and people. They just lie and lie and lie. They ruined our roof installing the panels and refused to pay for the damages because “it was already an old roof” even after telling us our roof was in fine shape for installation. They also refused to remove and reinstall the panels when we did get our roof fixed unless we paid them almost $9000. The cherry on top is that they breached our contract by not installing part of the system and then lied by saying it was impossible to install on our house when in reality it would have just been more work than they wanted to do. Currently pursuing legal options. DO NOT use this company
Christopher Latimer | Parker, Colorado | 10/21/2023
One of the More Frustrating Experiences.
There are many reputable solar panel companies in Colorado. Photon Brothers is NOT one of them. Do not use this company for your solar panel needs. We started the panel installation process in the fall of 2022. Everything seemed to go ok at first, with monthly updates on the county and electric company approval process. However, once installation started in May 2023, things started to awry. First off, Photon Brothers incorrectly informed our loan company, Mosaic, that our panels were installed and operational, thus starting the payment clock with Mosaic...only there was one problem, the panels didn't work. Not only did the panels not work, but I couldn't get anyone from the company to call or email me back for weeks. Once I finally did get in touch with someone at the company, they would promise one thing and then offer another. That is not a great way to engender your customer's trust. The panels continued to fail inspections throughout the summer, which is exactly when you would want your panels up and running. Photon Brothers also caused roof damage during the installation that ultimately had to be fixed by a roofing company. After several failed inspections, a new main electrical output (that came with its own headaches), we finally had solar panels that worked...in September of 2023. In addition to that lengthy process, the app that PB uses didn't work at first, requiring another visit and more troubleshooting. All in all, I wish that I had not purchased solar panels, especially from Photon Brothers, because this company was not worth the hassle.
Tonya - CO resident | Littleton, Colorado | 10/19/2023
Great experience with Photon Brothers
We had our solar system installed by Photon Bros in 2021 and have enjoyed using the monitoring app to see our production month over month and year over year. Recently we had the misfortune of an inverter issue. When we learned of the loss in system production we emailed Photon Brothers directly. I received an email response from their service department and the individual had included their direct contact information in the signature line of the email. Who does that anymore!!! I was thrilled to have this line of communication, so I immediately picked up the phone. Again, to my surprise, the individual answered. I proceeded to explain what was going on and they said they would check on the work order and get back to me the next day. They did just that and even continued the line of communication for the next week until the issue was resolved. That individual was Katlyyn Arnoldi, out of their CA office. Katlyyn is a huge asset to Photon Bros. as she was very professional, patient with a frustrated customer, presented a positive attitude, gave me the basics and facts and earnestly cared about my experience and system. I told Katlyyn how much I enjoyed working with her and how happy we were with Photon Bros. Photon Brothers, you need to work hard to keep Katlyyn on your front lines, as she is the face of your organization and takes pride in her work, which shows through her interactions. Thank you Photon Brothers for standing behind your product and workmanship. Best regards, Tonya
Bob P. | Boulder, Colorado | 10/10/2023
Don't pay the balance until ALL work is complete.
I made a mistake when I signed the contract for my panels by agreeing to pay the full price as soon as the panels were finished being installed. I was told several times “Our work is done” and you have to pay us in full. But here’s the problem: their work is not done. At least here in Boulder, CO. Photon needs to pass inspection (with an employee present) and then apply and be accepted into the utility company’s (Xcel) queue for new meters to accommodate the panels. I agree, it is not difficult to do this. My panels we installed in early May and I paid the bill as required by the contract. Several weeks went by before the inspection, which did not pass. Several more weeks went by while the plans were modified and someone came out to the house and made the required changes. Then several more weeks went by before the next inspection, which required a little more work on Photon’s part before fully passing. Another week passed, and then I started calling Xcel to see if I was on the queue. Turns out they did not fill out the application correctly, so another week was wasted. Oh, and then we had a leak in the roof where Photon forgot to put in a screw and our bedroom ceiling was stained and the carpet wet. They did come quickly to fix the leak, the project manager no longer works there, and they did pay one month’s electric bill because of the delays. The system was turned on September 7 -- 4 months after I paid the bill. I strongly recommend you sign a contract requiring 50% up front, 25% at completion of installation, and 25% when you are in the queue with the electric company and the solar company’s work is actually finished. I paid too early and had no recourse, because they had all my money. And I feel like our project was a low priority for them as soon as the bill was paid.
