Consumer | Pahoa, Hawaii | 01/07/2024
Consumer beware. Company does not warranty their product. They lie and are very unprofessional. DO NOT BELIEVE WHAT THEY TELL YOU! This man Ryan and his partners are pathological liars. I do not say this lightly.
John D | Kailua Kona, Hawaii | 04/06/2023
You will regret hiring Ryan Thompson and his company Prosolar. This was the worst contractor I have ever hired. Please read ALL previous reviews on all different sources to get a good idea of his MO. (This review serves both a sincere warning to others, but also a way for me to heal as a result of this nightmare). Once he gets his money from you, good luck on getting replies back, or completion of the process. You are no longer important. I promise, so prepare yourself. But it gets much worse. There were many red flags. He emailed me a bill for the electrical plan, which was to be included in total cost (which it was). He says it was a mistake. Today I question whether it was incompetence, or a deliberate attempt to gain from the unsuspecting. When he finally showed up to install panels. He didn’t have the right amount of panels. I reminded him of the math (x amount of kw = x amount of panels). He told he had to go back a get a couple of more panels. Once on site, the home owner is subjected to unrequested/unsolicited bizarre rants about anti-Covid vaccine, apocalypse, etc. You will be subjected to bizarre texts of his delusional thoughts of a ‘John Collins’, inappropriate partners with you while you are texting him, random pics of jam/other foods. If you call him in the evening he will be very angry and yell at you, while you want answers of why the solar app is showing no generation of power. At initial inspection time by the County, Ryan Thompson show more suspicious behavior as he had to arrive earlier than inspector to remove item. Then when inspector departed, he removed the new item and put his old item back on. Suspicious. BTW. He is not capable of articulating, so don’t bother asking him. He never showed up for the final Hawaii Electric inspection. Apparently he has a horrible reputation with them also. Inspector told me Ryan Thompson to several home owners to meet the inspector at a given time, not intending to show at any of them. He is the childhood bully in a man’s body. Beware.
Chris L. | Kailua Kona, Hawaii | 07/13/2020
Excellent Solar system
Highly recommend Ryan and his crew at ProSolar Hawaii for any solar panel system size. I first spoke with Danny from ProSolar at a home show in the Sheraton in March, and I was pleasantly surprised by the cost of the system and the Helco electricity savings the system can provide. From start to finish, they are all absolutely great to work with -they handled all the permits, all of the government and Helco processes and procedures, they made the whole process so easy for me. The system is fully installed now, and it is working great. I would recommend anyone who is thinking about going solar contact Danny or Ryan at Prosolar, you will not regret it. They have the best service and the best pricing for an investment as important as solar power is for a home. They really are the best at what they do. Mahalo to Ryan, Danny and the install crew for my new PV system!
Andy | Kamuela, Hawaii | 03/25/2020
Great Service, Great product!
Ryan and his crew were great! They worked really hard to get our system installed and functional before the end of the year for our tax break. They have been super responsive and helpful taking care of some minor remaining issues. The system is running great and producing power at or greater than the estimates. We are very happy with the result and we are recommending ProSolar without hesitation. Best price, best service!
Dennis | Kailua Kona, Hawaii | 01/07/2020
Great product, great crew and fabulous price! I recommend highly
Ryan and his crew gave me everything they promised. High quality panels, with a 10k battery. Installation went smoothly. The best part is our huge savings on our first electric bill! I look forward to opening our Hawaii Electric Light bill now.
Kailua Kona | Kailua Kona, Hawaii | 07/03/2019
ProSolar went above and beyond!
This installation ending up being far from simple. Seeming straight forward at the onset but found many obstacles that Ryan and his team dealt with and came out shining! I am grateful for all the engineering ingenuity and patience. We are very happy with our NEM + system.
Hawaii Geek | Waikoloa, Hawaii | 07/01/2019
Excellent post-installation service
ProSolar Hawaii installed our system in Dec 2016 and it has worked flawlessly until this year when a microinverter failed. (The rest of the array stayed up with no issues.) They got the new one ordered and did the installation within a week of its delivery. Everything is up and running again and the service crew was excellent. Ryan did the final updates today and the website and phone app show everything is working properly. Good job.
Jason Meechan | Captain Cook, Hawaii | 05/13/2019
Easy to work with, Excellent service
Ryan and the ProSolar team went out of their way to make sure that our installation was done correctly and on time. Our installation was not normal and required some different types of mounts. We are so appreciative that they went the extra mile for us and got the installation complete by the end of the year. Having had the system up for six months, we are extremely pleased with the output of the system and the complete lack of problems. Thanks ProSolar.
Great job | Kailua Kona, Hawaii | 04/28/2019
Pro solar Hawaii
Pro solar Hawaii salesman did a complete review of our electric usage and designed a system that fit our needs. He showed us options and explained the pros and cons of each. Their prices were very competitive and Ryan and his crew did an expert installation that passed all inspections with no problems. Highly recommend.
Kimo | Hawi, Hawaii | 01/19/2019
Thank you Ryan
Ryan and his crew did a great and quick job installing the system. Loving the savings!
