M W | Clive, Iowa | 03/02/2025
They won't work with you
They were going door to door saying they were doing some deal with Midamerican Energy to give the 'best savings' to their customers. He wouldn't elaborate so I already doubt this is true. I had looked into solar before and was actually rejected due to my roof not having enough space to make it profitable. I told that to this guy but he was swearing up and down Purelight Power could make it work. I thought ok fine let's give it a shot. I setup a meeting and send over my energy usage numbers so they could prepare. Dude shows up at my door and within 1 minute he's inflexible delivering an ultimatum. I let him know right away that I don't make large expense decisions the same day they're proposed. I always sleep on it. It's my rule to stay responsible and I'm always up front about that. He wasn't terribly happy and threatened that the price could double if I don't make a decision "quickly". But he wouldn't articulate what quickly meant. How about the next day? Is that quickly enough? He then turned did the sales trick and took control of the conversation by asking me if the numbers were good, would I be interested? I said of course. "Ok that's all I can offer". Yea no shit. That's why you're here bozo. Dude comes in. He asks if I live alone. No I live with my wife. Oh she has to be here at the meeting. I'm surprised because nobody ever set that expectation. My wife doesn't like these kind of meetings and I'm always better handling sales than she is so our family dynamic is I screen them and relay the information and we decide together. Apparently this is not ok with Purelight. Hey man, she doesn't like these meetings. This is how we do things. "You can either go get her right now or we can reschedule" I try to suggest maybe just giving me the numbers in a hard copy and I can relay those. "You can either go get her right now or we can reschedule" You're already here and you did all the prework, you can't just give me that? "You can either go get her right now or we can reschedule" 2 control-taking ultimatums in less than 1 minute. No flexibility. I can see how this would go if I actually did purchase from Purelight. I'm done. Fk these clowns.
Luke Malone | Hillsboro, Oregon | 02/21/2025
Contract scam
Be careful with your contract. The contract draft sent to me was different than the contract I signed. In my contract draft, they were supposed to pay the first six months of my solar panel payments or reimburse me for them. In the contract I actually signed the conveniently forgot to put that in the contract. They have told me they still owe me the money and need to fix my contract but have yet to fix it. They have not paid one payment of the first six payments on my solar panel bill since they have been installed. I started this process back in September 2024. It is a bait and switch on contract and I even have in writing from four people including management saying they owe me the money but have yet to ever send me a payment. Not the easiest company to work with I definitely would not recommend them for business. I also have a family member that works for this company and that’s why I opted to go with them, but they are a horrible company to try and deal with. Also don’t fall victim to their tax rebate as they call it for panel installation. It is an actual credit, and even if you do not qualify for the credit, they will raise your rates for not applying the credit towards your loan.
Reggie Peters | Salem, Oregon | 01/29/2025
Salem Oregon - 17 Panels
The Purelight team was professional and helpful throughout the sale, build, and follow-up. They use Tesla products which is unfortunate, but to some extent that's the best / cheapest option right now. They were willing to answer all questions satisfactorily, including the things other reviews/reddit pointed to as potentially-problematic. Shoutout to Gar especially for giving me great support at the tail end and making me feel taken care of and supported.
Jack Reacher | Sammamish, Washington | 01/17/2025
Misleading sales claims
I can only discuss the sales experience since we did not proceed beyond the proposal presented to. us. The salesman was: 1. Pushy "If you don't install solar today, net metering will go away forever" (Not true, though, it's possible it will at some point in the future, who knows) "When the rates go bonkers in a few years, you'll be sorry" (Come on! Did he previously work at a sleazy used car dealership?) 2. Lying/exaggerating/making misleading statements "PSE is not regulated, they can charge anything what they want." (Not true) "I spoke to utility company executives. Utility rates are going up 80% in 4 years." (Rates are going up but that's a gross exaggeration) "Your system will pay for itself in 7 years" (He made this claim despite having a copy of our annual electricity usage. Rates would have to be an average of 500% higher for the next 7 years for the system to that claim to be true. That's highly improbable.) "The PSE Flex Battery rebates makes the batteries free" (You can't just subtract the dollar amount of the rebates from your initial cost dollar-for-dollar. One reason is that the rebates are pre-tax, so you gotta deduct your marginal income tax rate. Another is that they're paid out over 10 years, but you're paying for them upfront. $1,000 in 2025 is not the same as $1,000 in 2035.)
Ripped off joe | West Liberty, Iowa | 11/19/2024
Stay Away
These people lied to us so many times. Do not believe a word they tell you. When they set up this system they told me I would not have to pay an electric bill....LIE. I am still paying an electric bill plus a payment on this solar thing they set up. They told me I was going to get a big rebate that I could give back to them and keep the price where it is. If I kept the rebate check, my price would be more. Well there was no rebate check and now I am paying for this solar system and and electric bill. I am really worse off than I was before. Not happy at all.
Suzan C | Gervais, Oregon | 11/14/2024
High pressure shysters
Charged me a cancellation fee because they did not understand that my house was being purchased on a real estate contract, even though they were told up front. High pressure sales tactics. I would not recommend.
Jani Jagels | Madras, Oregon | 10/26/2024
Great Company
From start to finish my experience with everyone at Purelight was very positive. Today, even after my system was installed, I was paid a visit from Jodi checking in to see how things are going and if I have any questions or concerns. I highly recommend Purelight Power for anyone considering going solar.
MelissaC | Milton Freewater, Oregon | 09/26/2024
SCAM!! Stay away from this company!
If I could give negative stars, I would. This company promised us that solar panels would save us money on our insane electricity prices. We invested in solar units that cost over 50K, with monthly payments ($180). We were told that our electricity bill would be significantly lower, end even with the payments of the solar panels, we would be saving money. The panels were installed in July and so far we have LOST money every month. We have not used more power or had any changes to our home. We even had an electrician come to our home to check and monitor our power usage. His estimations showed that we had no significant source consuming power and the solar units were also USING power. It was a cloudy day when he came so he said that we probably have to turn the solar units off/on when it's sunny/dark. No one told us that when the units were installed and no one said the units would consume power when it's not sunny. WHAT THE HECK???? I've emailed the company and have gotten nothing but the runaround from them. I am done and am here to let anyone who's considering solar from this company to STAY CLEAR!
Kim Vaughn | Medford, Oregon | 09/04/2024
Excellent Company
Everyone we have worked with during this entire process has been amazing!!! Professional, kind, accommodating.
