Stephen | Livermore, Maine | 03/28/2024
Installation
Great information from the designers showing us how it all will work for us. Great people to work with very knowledgeable in there field. The installation went great with the crew very good information again very professional.
MickM | Deerfield, New Hampshire | 07/01/2022
Definitely the Right Choice
I had a good feeling about this company from the very first contact. They were very open and honest about expectations and took the time to explain everything and answer my long list of questions and concerns. As an employee-owned company and a certified B Corp (look it up), I felt I was dealing with local people from my surrounding communities, and not some distant money driven corporation with pushy sales. After the initial visit, I received a full proposal within a day or two and was given the time to process, get additional quotes and do more research, without being hassled for a decision. In the end, the decision was between two proposals and despite ReVision being marginally more expensive and having a longer lead time for installation, I knew they were the right guys for my project. In addition, they had my panel of choice (REC) that the other vendor wasn't able to supply. I was also very fortunate that the initial lead-time was cut by several months meaning that I would be up and running for the peak summer months. The installation crew were a great bunch of guys and were on site for a total of three days. I talked to them often and was given regular updates and when they wrapped up, they told me what I could expect next. The only minor hiccup we had was that I was told that the paperwork for the change to a net meter (by the utility) would be submitted by the next day (after installation) and that the utility would have 10 working days to switch the meter. It actually took a whole week before the utility received the application and I did not receive a response from ReVision when I requested clarification on the submission. Perhaps some miscommunication? Luckily, the following week, I contacted the utility directly, who expedited the meter switchover and PTO, and everything was up and running within the 10 day period. The be fair, had ReVision not set the bar so high from the beginning, I would have normally expected such minor delays in the process from any vendor. All in all, I have been very happy with the whole process and outcome. Watching that meter "spin" backwards so much more than it does forwards gives a warm fuzzy feeling, and let's me know that I'm saving up credit for the winter. My calculations from the first few weeks of operation (sunny and cloudy days) helped validate the system sizing and the meeting of our goal to eliminate our bill completely. I'm confident that we'll even make a little revenue over the year as a whole. Definitely the right choice!
Rick H | Rockport, MA | 10/19/2021
This is an outstanding organization!!
We are thrilled with our panels and the ReVision Energy Team. The options were clearly laid out and they presented models of energy capture given our roof configuration. And the Installation team was terrific. They worked hard, thought through some challenges, and in the end came up with a spectacular result. The connecting wires are largely hidden and those that were necessary are only visible if you look for them. We did not expect it to look so good. During the process there were some COVID delays and the team stepped up to mitigate them. As family and friends see our panels, I am steering them to ReVision Energy.
Art | Belfast, Maine | 01/26/2021
Everything clicked
Installation was conducted back in April 2020 just as the COVID panic was rearing its ugly head. Crew worked efficiently and job was completed in one day. Schedule was mutually agreed on so that failing asphalt roof could replaced with standing seam prior to installation. A real plus was that all permitting and interface with the power company was taken care as was tax related paperwork. They did it all. Now it’s January and I’m enjoying electric heat in my workshop that was actually captured and banked last summer. Professional installation in every respect. Right down to being ready for code enforcement inspection. Highly recommended.
Coleman installation | Camden, Maine | 11/04/2020
Service for maintenance and repairs is lacking.
We had a solar hot water system installed in 2009 and heat pumps in 2014. The installations went well and we really like the systems we have. The problem is to get anyone to come for regular maintenance or repair. You call, leave a message and you don't hear back from anyone for over a week. Call back, talk to someone who says they will look into it - same thing, you don't hear back. They have one person to service heat pumps. This has nothing to do with Covid, as this is the same one person they've had for many years. Because they did not plug up the holes on the outside piping covers of the heat pumps, we had mice that chewed the insulation off the piping. We wanted to know if it was something we could fix ourselves. After talking with several different people who could not give us a clear answer, we were given three names of other companies to do the work. Since most other solar installers only want to work on systems they install, getting service done is a problem. After much frustration, we called Fujitsu and talked with a wonderful tech who answered all our questions in less than 15 minutes. We fixed it ourselves and it is now mice proof. Now we have another simple issue - heat pump inside cover needs to be replaced - and it's been weeks trying to get a service call scheduled. ReVision loves to install, but are terrible about servicing what they install. Would not recommend them for this reason. Their service department is beyond terrible.
Joe L | Wayland, Massachusetts | 09/08/2020
Professionals - Start to Finish
I am a retired construction executive, so when I decided to put solar on my house I did a fair amount of research on solar companies, and interviewed and got estimates from four. All four were good and the prices were all in the $32 to $34K range for the same system. I went with Revision Energy because their salesman was the most responsive and gave the most complete and detailed answers to my numerous questions. This indicated to me that this company was focused on customer service. The project went very well. I am a hard grader of construction companies, but Revisions Energy got an A. Clear communication, very responsive, took care of all permits and the paperwork with Eversource, showed up when they said they would, and did excellent work. The project manager, the solar installers, the electricians, and the business manager were all very good. Everyone followed Covid protocols. I had one minor problem with a section of the critter guard, and they came right out and fixed it. I feel very confident to highly recommend this company.
Jason E | Arlington, MA | 04/03/2019
Well planned install that was fairly painless for me
We worked with Revision to install two arrays (20 panels & 15 panels) on the roof of our two unit condo. Each unit-owner paid for their respective array. Everything went pretty smooth. The pre-planning was well thought out, the technical site visit was informative and the plans submitted to my towns building department were very quickly approved. The actual install took about 3 days due to weather complications. Once the panels were wired and Eversource switched out the electric meter to a net-meter, we were off an running. Shortly afterwards, I noticed that our 5kw inverter was "clipping" at 4kw. I called Revision and they had a crew out the next day. What had happened was that our inverter was switched with our downstairs neighbor. Our 20 panels were going into her 4kw inverter and her 15 panels were going into our 5kw inverter. This was quickly corrected. A few weeks after install I had an optimizer on one of the panels fail so that only 19 of the 20 were producing power. Again, they had a crew out in a few days to fix it at no additional charge. I also called them after I had a water leak in our ceiling. I was concerned that it was due to the solar install, but upon further investigation I learned that our HVAC condensate drain had separated and was leaking condensate water onto our ceiling. Again, I was pleased that they responded so quickly to an issue that they weren't responsible for. My system went live at the end of October 2018 and we didn't produce enough power to meet all of our need through the winter. At it's peak, our electric meter showed a net of 450kwh used. However, we haven't had an electric bill since January 2019 and our meter is now showing a net of about 150kwh used. I expect that it will get back to zero (or lower) before we turn on the central air. Time will tell if it truly produces the 107% of the energy we designed for, but so far, I'm optimistic.
FLGE | Exeter, New Hampshire | 02/18/2019
Smooth, and easy to work with every step of the way.
Everyone was straightforward from start to finish. Professional, courteous, and they had their act together you seldom see with companies these days. They were there to guide you and help you every step of the way. From scheduling installation, inspection, to signing and submitting paperwork to one's utility. Can't recommend Revision enough. <br /><br />We had a minor issue upon installation, and they were attentive and made sure the problem was resolved which it was.
DocRoss | Concord, New Hampshire | 02/08/2019
Professional installation of Solar Panels and Heat Pump
From the initial evaluation by Revision Energy to the final walk-through following installation, I was very pleased with the personnel, both sales, installers and front-office. They communicated well, made sure we understood what was going to happen and when. The two crews were professional, respectful, and on-time, and the projects were completed in three days each, as expected.<br /><br />We are very happy with the solar panels, which are making electricity even now in February, and the heat pump, in the heating mode, works well.<br /><br />I am confident that if we encounter any service issues, Revision Energy will attend to them promptly.
Andy in Maine | Readfield, Maine | 12/29/2018
great folks, great system
We have now had Revision place two systems on our roof. They have been very helpful in both the decision making process and effective in installation and connection. Genuinely nice folks, well-versed in solar options.
