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J E | Moreno Valley, California | 07/21/2024
Have just started the process, but salesmen (Richard) was very professional and allowed us to make a decision without making us feel pressured. He provided us with more information than other Solar companies have. So far I would recommend!
Dave Juhnke | San Luis Obispo, California | 07/16/2024
Chris Palmer was outstanding in answering all of our questions and guiding us through the process
Afzal Rahman | Hollis, New York | 05/28/2024
I’m going to take their solar system. Still now their service is excellent.
Ken | Nipomo, California | 09/29/2023
Solar system turned in early August. SLO county inspector indicated he would sign inspection documents but only after Seabright Solar representative told him they would fix dangling cable under one panel. They never did. I contacted company shortly after turning on the system and looking at MySolar app since it was showing my house power usage as twice as much as it has ever used. They said Seabright would contact me. They never did. I called the help phone line again in early September and they indicated Seabright would call. Seabright called and I tested them a screen shot of the MySolar app showing house using twice as much power and power being imported from PG&E. I also sent them screen shot of most recent PG&E bill showing 10 days of solar power indicating a net export to the utility grid whereas their app show import from the grid for same period of time. They said they thought CTs were hocked up incorrectly and they would send someone out. They never did. A couple of days ago, I was contacted by salesperson asking how things were going. I relayed my frustration and sent him latest PG&E bill showing solar panels were delivering power to grid instead of their app indicating power was being imported from grid. No response from them yet
Marie S | Beaumont, California | 08/18/2023
Nearly a year in purgatory
It has been almost a year since I signed up for a new system install (September 2022). They have not been able to complete the permitting process, or provide an install date, an ETA, or even assign me a project manager that is willing/able to return calls or make more than a quarterly attempt to keep me in the loop (out of the 5 I have had assigned to our project so far). I was told in January of 2023 that the permits were submitted to and being reviewed by my local municipality. On July 13th 2023 I was told that the permits were submitted to and being reviewed by my local municipality. Today I received an eSign document from Sunpower asking me to sign a termination agreement, which I did not request, nor can anyone at Seabright explain why I received it. If they are cancelling the contract after keeping us hanging for almost 1 year, the loss of NEM 2.0 grandfathering is going to cost us a significant amount of money, if solar is even a viable choice at that point. I am still in shock at how completely nonexistent the customer service is with this company, given the amount of money involved. They simply do not care once your contract is signed.
Charlie | Irvine, California | 06/18/2023
After many months my panels are finally in operation. Firstly I really appreciate the support of the sales consultant Wade. I feel he is very professional, knowledgeable and responsive. There seemed to be some turnovers of project managers which may have contributed to the long time span for our project, but the current team members Kassy, Damaris and Ginny are quite helpful in getting us through the last few hurdles to get us running.
Regina | Brigantine, New Jersey | 05/27/2023
Definitely recommend
Sea Bright Solar explained everything to me in detail, and did every thing they said. They walked me thru the paperwork and reporting, so that I could get all the certificates. We definitely got our money back after 6 years!
Canadians Bill & Mary Ann | Perris, California | 05/18/2023
Technicians. Rene, Mari, Jesus
Excellent technicians and extremely professional. Their work was professional and they took pride in their work habits and job performance. I would highly recommend them for jobs with Sea Bright Solar and Sun Power. Thankyou for sending such qualified technicians for work on my house. They were also pleasant to deal with and well mannered.
Smaug | Corona, California | 02/15/2023
Excellent customer service bases on my experience. The sales representative was very knowledgeable and was able to help lock in a great deal with good rate and a small discount. So far so good, but will see how the installation process goes.
Zeb | Redlands, California | 12/26/2022
I have my SunPower system installed and up and running for a little over a month now. I contacted Sea Bright solar and talked to Chris Palmer around end of June 2022. Chris is an amazing guy specially coming after talking salesmen from three other solar companies I found out that he was different. No sales push, listened to my questions and answered all my questions professionally. He is the kind of guy you feel like you completely trust and he is. I signed the contract 06/28/2022 even though it was several thousand dollars over the competitors. I was told before signing the contract it would be 8 to 12 weeks before my system gets installed and I was good with that as from my research the standard timeline when it comes to installation of a solar is around 3 month. In between, communication from the office was barely there and even when you call or send e mail. I didn’t expect any update up until 3 month passed from the time the contract signed. But as we were going to past 4 month plus I felt like sailing in the dark. I was not even sure when it was going to be installed at all. Finally I had to escalate the matter due to lack of communication and Chris and Ginny Resman from their New Jersey office gets involved and help speed up the scheduling and subsequent installation. I would like to thank them both Chris and Ginny for that and their subsequent follow up. Now the actual team from Sea Bright who did the installation were amazing. It took them 7 days as there were rainy days in between to install the solar panels and upgrade my electrical panel. City of Redlands inspection was quick right after installation and it passed right away. Installation was done from 11/03/2022 to 11/10/2022. SCE gave the PTO just in under 2 days after the office submitted the paperwork. My system is running since 11/24/2022 and production is great even in the winter time. Unfortunately the monitoring system is showing only production- no consumption or grid export data. This is because the installation team forgot to install the consumption CTs/meter. I have reached out to Sea Bright Solar to install the CTs and I am waiting for them to schedule the installation. In addition to Chris and Ginny, I would like to thank Damaris,Kassy and Rose from the Redlands office as well. The reason for the 3 star is because of lack of communication and responsiveness between signing the contract and start of installation, the uninstalled Consumption meter I am waiting for and a panel layout not reflecting the modifications done in the actual installation. It is both aesthetically beautiful and very efficient system so far.
