R | Strathmore, California | 12/05/2024
Consumer BEWARE of this company
Nothing but lies from this company, it took 2 years of lies and excuses to actually get solar panels on our property. they lied on the state permit. they steered us to a finance company which hid a $10,000. "admin fee" which I eventually was a kickback to the solar company. and during this 2 year struggle our true up bills ended up to be $15,000. which of course the solar company refuses to help with despite the fact that their 2 years of delay cause these huge bills. this company got paid in full from the finance company as soon as the panels were delivered to the property despite the fact that the panels were not installed, functional, inspected or approved for 6 more months, which of course then the finance company wanted our pmts to start despite the fact that the panels were not functional....finally after hours of messages and conversations with person in corporate office...they did reimburse us for the monthly pmts(7) until panels were functional and approved. customer service dose not exist, they pass you around from person to person, nothing but lies and excuses.....save yourself from a nightmare...do not do business with this company
C fen | Lakeside, California | 10/24/2024
Held hostage
Semper Solaris put in Tesla batteries for me several years ago and put in a device that communicated with the batteries. That device has failed. I have had them out a couple of times trying to fix it. If it doesnt work, the batteries dont work. But now they are saying it is not part of the warranty and want 500 dollars to try and get this device functioning so the batteries can work properly. And that fee doesnt cover any additional work other than getting the nerio device to connect which technicians were already unable to do. It started having a problem when a new router was put in - people have to replace routers and internet service all the time. I am a very unhappy customer ‘
Darol | Escondido, California | 10/03/2024
This has to be one of the worst companies i have ever done business with. When there is need for service, it takes a month to schedule it after numerous repetitive telephone calls. The basic problem is that when Semper installed our backup solar battery, they disconnected the master shut off switch in the electrical panel. In addition, they put in an additional electrical panel. However when they labeled the switches, none of the labels pertain to the circuits involved. And the day this was all performed, the installer just disappeared without a word. He left the door to the electrical box wide open, he left his screwdriver, he turned off all of the battery switches. It was as if he just vanished. Anybody that does business with this company is insane!
Heather M | Vista, California | 09/19/2024
Semper Solaris installed our solar and redid or roof. We went from $600 in the summer months to no electric bill. However, during the process we had 2 roof leaks that needed to be patched and we found out later that they didn't do the flashing correctly in one area so we have a bedroom that was severely affected by rain and water was going through the wall into the floorboards causing the carpet to warp as well as floorboards. Finally 2 guys came out to look at it, but they never fixed it.
Jesse Y | San Diego, California | 09/03/2024
Customer service is non-existent, response time is horrible
After 5 years my inverter stopped working, which in itself is not Sempre Solaris' fault but what is their fault is the lack of customer service for repair. I had to call to schedule another call for them to troubleshoot over the phone. All they did is go through a reboot sequence. If that what was needed, it would've been working a week before. Since that didn't work they would have someone else call me in 3-4 days, it's been a week, still no call. When I call customer service, they tell me they have left a message for someone to call me back and to call back if I don't hear from anyone. THATS WHY IM CALLING THIS TIME! No one calls you back, I'm loosing $15 a day and this company doesn't give a _____. Two weeks and I'm still in the same spot I was with no clue when/if this company will call me back.
Saddened VETERAN | Chino Hills, California | 08/30/2024
READ ***** THIS ***** FIRST ***** BEFORE ***** YOU ***** SIGN
LIE ****** LIE ****** LIE ******* 1. Besides the shoddy 1.5yr long intall process GET THIS! 2. Just had a licensed electriction REJECT installing a tesla charging stating WHY??? 3. SEMPER "said" 200A panel. Technically yes - they installed 200A panel insdie the garage but the power coming into the house is still 100A. LICENSED electrician said he's supprised with all the loads on the panel I haven't had a fire yet. 4. Going to consult a layer to see if I can sue them for the **** 3400$$$ ***** it will cost to do a REAL 200A panel from the street. F you marines - You were just our foot stools while us squids sent you in.
Ruth G. | Oceanside, California | 08/09/2024
Solar tiles & roof
I was very impressed by their quick response and very clear next steps. I found their personnel very polite and on time. To my fellow neighbors, pick a company that knows how to handle an important project.
Felix | Spring Valley, California | 08/02/2024
Bad micro inverter (panel)
We had our solar and roof installed July of 2022. Clean, fast and courteous. 1 panel went out May 25 2024 and here we are Aug 02 20203 and we still have 1 panel not working. Bad customer service to get some one out to replace or repair the panel. Email after email, no date of when we can get this resolved. Been paying for all panels monthly as usual. Will we not billed the months we have been without that panel, I think not. I should have read reviews or researched this better.
Jeff and Karen | Whittier, California | 06/17/2024
Still looking at black tarp 6 mos. later
Semper installed our Enphase Battery Solar system in February 2024, and it is now the end of June and I am still looking at a large black tarp where Semper left it as they promised to repair roof tiles on my home. They have stopped answering my calls and have even blocked my access to their social media accounts.
Pissed off | Aptos, California | 06/05/2024
DO NOT BUY A SOLAR OR BATTERY SYSTEM FROM THIS COMPANY
Semper Solaris can't/won't fix my system. I have got through getting a hold of them or Sun Power 10 times since 2022. The 2 companies point the finger at each other and NOTHING gets done. PERIOD - NOTHING. Management of Semper Solaris is non existent either. Sun Power gives you the run around. From the reviews here, I'd say the Board, top management, procedures, and policies are poor and Semper Solaris is going to file for bankruptcy. Time for a class action suit. I've lost at least $4,000 to PGE because there 2 companies have their heads up their you-know-what. DO NOT BUY FROM THESE PEOPLE.
