Smart Wave Solar

Smart Wave was reasonably priced and installed an effective system. Working with the scheduling office was challenging at times. In addition, they incorrectly told me the system was functioning correctly despite it not meeting their guaranteed production volumes. After I reached back out with the same data they had access to, they sent out a technician and confirmed and entire array of panels was wired incorrectly. Once the system was fixed, it is working exactly as designed. Overall, you will get a competitive price but you will have to act as a project manager to keep them on schedule and honest. Since installation, I have been assigned Steve Michels and he has been very helpful.

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Ben and Robert were informative and courteous during the install. They put something against the house so their ladder wouldn’t leave marks. They cleaned up after themselves. They put on shoe covers when they needed to come in the house. They explained everything they did and situated them in a way that looks really great on the roof. We’re very happy with our experience with the installation of the solar panels and power wall.

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Thanks to Steve Michels, Jean Fa'amoe and the team at Smart Wave Solar. My new solar install was completed in a timely fashion with no roadblocks or issues. The process from quote to install was smooth and informative.

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Steve was great to work with! He was informative, knowledgeable, and super kind. I added the critter guard to my panels, which were installed at night; the following day, I noticed they did not look very good. I sent Steve a text about it with pictures, and the next day, the installers were over to fix them. They also ensured that my panels were done before the end of the year, which was super important to me. Overall, excellent service and great communication. I am happy to recommend Smart Wave for your solar needs.

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Worked with Steve Michels to set up the best solution for my house based on the energy consumption and rates seen with the local utility company. Was able to access a coop cash back rebate, and tax credit to lower the monthly bill which will offset the bill to my utility company.

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I had my system sized, designed, and installed by Smart Wave Solar. Signing paperwork to completed install was under 3 months for a 10.5kW system. While the initial contact from Steve Michels was for a different brand of panels he was completely open to my request to get REC Group panels with a similar price with no pushback or attempted to steer me to a different panel that might have had better incentives for Smart Wave. Very happy with the system, install, and process.

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Smart Wave Solar just completed installing 17 panels on my house. They did an amazing job! I started getting quotes from one of those door to door salesmen who was super pushy and annoying. A friend referred me to Smart Wave. Steve Michels reached out and quoted me for 2 more panels for cheaper than the door to door salesman quoted me. He went over the whole process and made sure I would generate enough power to not have a power bill anymore other than my connection fee. The installers were fast, clean, and very professional. After installation, Smart Wave kept me informed on what the following steps were and when it will be done. I was extremely happy with everything they did and reccomend contacting Steve Michels from Smart Wave Solar to at least get a quote. You won't be disappointed!

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Smart Wave Solar installed my system in November of 2023 and I couldn't be more pleased. The sales process easy to understand and the installation was quick and seamless. Fast forward to today and my power bill is only $20. Can't beat it. These guys deliver on what they say.

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Zak came by for my site survey and was extremely professional! He answered all my questions and provided me with even more information I didn't even know I needed. My experience with him and smart wave is above my expectations.

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I will start by saying that I very seldomly write bad reviews. I'm a retired Army Medic of 27 years. I always appreciate anyone who works on my home, especially the end line workers doing the hard and dirty work. I've been there...A LOT. I provide drinks and food when accepted and ALWAYS have it available. I open my house to allow workers to use my bathroom rather than sending them to a gas station. In other words, I know how to take care of people who do work I can't. I'm very easy going regarding minor errors as we're all only human. However, apparently Smart Wave takes understanding and tolerance as a sense of inherent weakness, hence this review. I started working with Smart Wave in October 2023. It was the typical sales engagement regarding up selling and encouragement not to wait too long. This is to be expected. It wasn't over the top, just...well, typical. My system (which included a roof replacement) was $50,000.00! Paperwork to start the process began October/November 2023. It took until March to finally get the system installed and running. This was due, in part to several paperwork errors between Smart Wave and the power company. A company that works in only two states would seem to have their collective act together regarding proper paperwork, proper labeling, and proper installation of the base electrical equipment. Instead, it was rookie-like in the sheer incompetence. I let it slide... During the installation, the install team punched a small hole above my garage about the size of a grapefruit because driving with a ladder on a vehicle is really hard. The whole was minor, and I was told it would be repaired. I received an email that someone would contact me about the repair...Nothing. Gentle reminder to Smart Wave...another platitude and a promise I would get a call...Once again, nothing. It took me talking directly with my salesman after two company promises to finally get someone out here to fix the hole...Again, I let it slide. In May 2024 I received a 60-day system check informing me that the system was UNDER producing. I IMMEDIATELY responded to said email and asked for another system check. In this situation, I will accept some culpability because I honestly didn't follow up with the company. But should a customer have to run down a multi-million-dollar company? I contend information should be designed based on a push versus pull system. Afterall, Smart Wave admitted that the system was under producing. In any event, I failed to chase them down and over time completely forgot. Now, a professional company, knowing FULL well the system they installed is underperforming would send someone to check the system in question...NOPE, NADA, ZILCH. No phone calls, emails, texts or anything from this company to reach out and address the issue. Interestingly enough, there is a disclaimer that states something to the effect of the company NOT being responsible for issues unless they are notified. Well, a professional organization, ADMITTING to a system not working as advertised would be interested in protecting their companies good name, right? Nope. Fast forward to November 2024 and I received an email stating that their "technical team" would review my underperforming $50K system. I expressed my disdain regarding the fact that the November email was one week shy of SIX MONTHS for them to respond to my request for another 60-day check...Again, I forgot to repeatedly harass Smart Wave to do, well, their JOB! More platitudes and apologies from the company with some half-baked excuse about "changing systems" and "some" customers emails and/or account info were "lost or improperly" routed to other departments. If, in fact that was the case, the other departments in the company are equally as unprofessional. I mean, I always allow my business email and correspondence traffic to sit, unread, for six months so it can be routed properly! It's either sheer and utter negligence, downright laziness or deliberately trying to ignore their customers. The next email I receive (the next day) states that the technical assessment indicates that there "appears to be an issue with how the strings are connected". ONCE AGAIN, they can see the issue from the top of their system but NEVER sent anyone out to check it, knowing FULL-WELL the issue, as they allege above is due to an improper INSTALLATION! I mean, come on man; really?! Apparently, someone will be here to check my system the beginning of December to correct shoddy work from almost a year ago. Now, my anger stems from the fact that Smart Wave appears to be efficient and professional, but it also appears once they cash your check, it's catch as catch can regarding what you may receive for follow-up customer service. While $50K is budget dust to a company like this, it's a hard hit for someone living on military retirement income. I've been paying for a system for almost a year AND paying more than I should be for electricity due to incompetence and complacency. I fully expect a myriad reasons, (i.e. excuses) for this experience which, I'm sure will be easily written off as a "we're sorry for your experience". I'm further sure that if any restitution is to be offered, it will be MY responsibility to provide the burden of proof, even though all correspondence is in their system...But, Oh wait - Their records are probably lost due to the system switch they conducted. The last thing I'll say is Smart Wave seems to have more good than bad ratings. For that reason and that reason alone, I will not make them come rip out the entire system from my house. One thing is for sure, I will caution anyone who asks that there's a chance they'll have an experience similar to mine. Buyer beware!

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