Patrick-Henderson, Nevada | Henderson, Nevada | 09/10/2024
Want a superior solar company in Southern Nevada?
Did an analysis and comparison of several solar companies in May, 2020, before choosing Sol-up. My choice centered on their data analysis of my needs, the sales staff professionalism, their ability to do what they said when they set out a calendar, and of course, the overall warranty, quality, and cost of the system. Their service staff is top-notch. For example, today(9.10.24), I had a service call from Emmanuel Salcido because of a data communication issue. He analyzed the problem, discovered an unrelated potential issue(fixed it), and updated the system, while providing me with a complete explanation of the "what and why" of his work. Emmanuel was efficient, friendly, on time, and professional. One could not ask for a better technician who takes extreme pride in his work and his company. One can learn so much about a company by looking closely at those they train to service their product and interact with the public. Sol-up is to be congratulated for employing professionals like Emmanuel.
Geoffrey | Las Vegas, Nevada | 05/10/2024
Good and Bad
The good is that the solar panels were installed and now I have my electricty is $19/month. Another good and bad is that the system was late to be installed by a couple months but I was credited a month's worth of utility expense by Sol-Up and my sales rep. The bad is Sol-Up recommended and does business with a local family owned company called Ariat Roofing. Ariat was very misleading in their bidding process and what they said in person didn't match the fine print. Even worse is they labled the attachments in a way that was further misleading to hide what you think you are paying for. Basically in person they said they would give me two bids one for entire roof and another for just the areas where the solar panels would be. They gave me two prices via email one to redo the entire roof and another to just do the areas where the solar panels would be. On their bids attached it also said entire roof and solar areas also. When you open up the fine print and read it, it's different than what they said in person. It turns out the fine print said they would replace the "entire upper roof" not the "entire roof" which makes no sense considering they advised me that the underlayment has expired and I needed to replace the entire roof not just the entire upper roof. Why would they not provide me a bid for the "entire" roof after telling me it all needed to be replaced? After calling them out on it they agreed that it was misleading and apologized and said they would replace the lower roof as well at their material cost only and would cover all the labor costs. That cost would have been around $500 as underlayment and some battons just don't cost that much for such a small section of roof. They came out and said another $3000 is what I have to pay. It's a joke. I paid for an entire roof and they didn't finish the job. Thankfully my father in law noticed they didn't do the lower section so when I called to confirm they in fact said they only did the upper section. After reaching out to my rep Brian Grinn at Sol-Up he kept saying hes going to ask a Mr. Sweet and make it right, but that never happened and now it's been 4 months and now my communications are being ignored. My experience with Sol-Up was ok but I would not do business with people they recommend especially Ariat Roofing as they are very deceiving. Now I have have warranties with these companies and very nervous about their practices.
Elmer T | Henderson, Nevada | 02/21/2024
Sol-Up is a great choice for my Solar Panel install, my experience is exceptional from the start. Everyone is great from Antonija our energy consultant to every one , Krys, Zane the whole install crew to Tim- Sol-Up’s painter,, even the stucco contractor is awesome, Everyone is very professional, I will recommend them to anyone I know if they want Solar, If i will have to do it again I will not waste time talking to other Solar Company, will just go straight talk to Sol-Up. Again the experience on this installation is awesome.
Elena | Aliso Viejo, California | 12/17/2023
Scam
Scam. They are suing me for $17,000 not doing any work just for me signing the contract and getting free permits from HOA. My HOA requiring me to be responsible for not only repair but maintenance going forward for roof of all 8 attached units not only mine and additional extensive insurance coverage. Solup lied to me that HOA can not do anything and will never be an issue. I would have never signed the contract if I knew it was a scam. Never sent me bill for work performed, hours, material. Never performed any work or improved property. I gave them my correct address and they kept sending mail to property where i do not live and harassing my tenants.
Paul Krachenfels | Las Vegas, Nevada | 11/15/2023
My Solar Opinion
I read and heard about Sol-up from neighbors and looking at other reviews. My wife and I decided to give them a chance. We made an appointment with David Savage and he came to the house and gave us a lot of information. He did a great job and we said we would think about and he said no problem.....and no pressure. My wife and I came up with a list of several questions and emailed David. He had to do some checking and was very thorough with the responses. I am very happy to say we signed a contract today. A few things to think about when shopping.....Are you going to get a 25 year warranty on workmanship, labor and roof penetration anywhere else.....You will at Sol-up. Keep in mind you have to have a good roof to start with. They also do everything in house......You have an issue....You call Sol-up. As I was writing this they called and set up my site survey for tomorrow. I will do another review when installation is complete and I am up and running. Lastly......our electric Bill's in Nevada will go in one direction and that is up.
S. Duke | Reno, Nevada | 08/17/2023
Amazing business to work with
I had been treated badly by a different organization, but I had also made up my mind to overlook my disappointment and continue with the process. I met with several installers and set out my desires for a solar installation. All the businesses were competitive with each other, however I signed on with Sol-Up because of the combination of the quality of the equipment offered and overall service they guaranteed. They worked around my calendar issues without seriously pushing the completion date back. They promised to walk me through the process of putting solar on my roof, and they kept their word at every step. Every time I called the office, I got a courteous and complete answer to my questions, or I got a prompt call back with the answer. I think they really care about every job, and they go the extra mile to see that the customer is completely satisfied. I know that I am happy with them so far. I give them 5 Stars (6 stars if it was possible).
David Eastman | Henderson, Nevada | 07/07/2023
Excellent in every aspect
Manny is very knowledgeable and willing to take the time to answer all questions. He and Stephanie have been easy to reach and took great care to keep me advised all the way through the process. Everyone I came in contact with doing the paperwork and construction was polite, friendly and efficient. It has been an all around very pleasant experience.
Nico | Reno, Nevada | 12/22/2022
This company is exceptional on every aspect of getting the Solar
My solar has finally been activated after the utility installed the new bidirectional meters yesterday. Throughout my whole solar journey with Sol-Up, I have had nothing but praise for the company, my project manager, and the crew I worked with. This company is exceptional! I'd like to commend every Sol-Up staff I worked with as every one of them was great and made this experience awesome. My energy consultant, Justin Niles, was great. He answered every question I had from when I first met him, to signing the contract, during project installation, to solar activation. He is very responsive, always follows up with me during the project to ensure it is going smoothly, and has been great overall! My project manager, Thomas Denoso, managed the overall project very well, correct any issues that were found, very responsive to every part of the project and any issues or questions I had for him via email, text, or call. He also made sure any mistakes that happened were corrected right away or I was compensated for it. Sol-Up Solar Installer Lead, Austin Arreola, was great and did the job in less than 6 hours. He and his crew installed all 22 solar panels and microinverters as well as run the wires down to the Enphase Combiner box and installed it in the garage. Sol-Up Electrician, Elison Crew, was very knowledgeable and very friendly! He and his crew installed the Tesla backup gateway, Tesla Powerwalls, the span panel, and all the wirings within 3 days, and moved all my home circuits from the original electric panel to the span panel. He also set up the Span App, Enphase App, and Tesla App with me, got it all connected to my network, and have it all running the same day! Sales Process - From start to finish, seamless process. Pricing - At least in my area and compared to the other 6 companies' salespeople I met with and the quotes they provided, Sol-Up's was around the same, if not better priced. I believe it was reasonably priced. And the quote they provided did not change before and after the project. Responsiveness - This company is lightning fast on every aspect of responsiveness from issues, to questions, to follow-ups. Warranty - They provide a standard 25-year manufacturer warranty. After Sales Support - I've only used it once but they are very responsive as well and fast on scheduling the service work. Overall, my experience with Sol-Up has been awesome and stress-free. From learning about their company from my energy consultant to signing the agreement, and finishing the project while resolving all the issues that pop up throughout this journey. They've always been very responsive and on top of the project. I highly recommend them to everyone looking into getting solar at their home. Lastly, this is a Reddit link that details my solar experience with this company from start to finish. https://www.reddit.com/r/Reno/comments/zsfkev/solar_experiences_with_solup/
K Walker | Las Vegas, Nevada | 09/29/2022
Will never recommend
In late May early June 2022 we decided to get solar. My husband found sol-up and the sales rep Steve convinced him that sol-up was the best choice, he told us within 2 months of installation our solar panels will be on, he told us that they will be in contact every step of the way and that they do not use 3rd party contractors that everyone is in house. Everything they said was a lie, everything in their contract is a lie. Up to July 25th they called almost daily to check in, on July 25th at 7am the installation started, a hole was cut in my house and at 2:45pm the installers said they will not be finishing today due to rain coming they piled the panels beside my house and left, it rained and leak was found upstairs. I spent hours (during business hours) trying to contact anyone finally after 5 I got a call back the next day they come out say it’s not their fault and will send a report. 2 days later all the panels were up. It is now September 29th 2022 3 months later. The bird guard we paid for is not on the only updates I get are the lies I’m told when I call. I was told a guarantee that our solar will be on by the 28th it’s not on. It took until the middle of September before the hole in my house was fixed that their 3rd party contractor cheaply put together. If you choose sol-up be prepared to be lied to and pay both a solar bill and a full electric bill. I pray I never need to use the warranty because I’m sure the only way they will fulfill any agreements on their end is if a judge tells them to. I have been waiting 3 months for the report that they are not responsible for the damages to my roof. I hope sol-up responds to this because I do have proof of every claim listed and others not listed and maybe if I write reviews they will care about their customers.
Dave | Las Vegas, Nevada | 09/27/2022
Plan on being "Ghosted" after teh purchase.
Good sales people and installation was smooth and I was satisfied. That said, if you need ANY post installation help, this is NOT the company for you! I have an issue to be handled and have spoken their "customer service rep" three times over the past two weeks. Every time they forward me to a new department with only voice mail, I have left three messages, and have had exactly ) returned calls. I called back and insisted on talking to a human beings and apparently that's "not possible". I personally believe service AFTER the sale is as important as the sale itself. Apparently SolUp has another business model, and I am NOT a fan! My advice, select another company (there are MANY) that will provide you the service and support you deserve after spending tens of thousands of dollars.
