Monica | Converse, Texas | 10/15/2024
ADT solar
I completely agree with these sad reviews. I think something must be done. My panels have not help as promised. And I make sure to keep my AC high so that I'm not paying a monthly bill from the solar and my electric bill! I just got a letter indicating that my solar bill will go up next month. Sadly I have had no luck reaching customer service for ADT!!
Zachary scallorn | Omaha, Nebraska | 09/10/2024
Terrible customer support
The solar system has been nothing but issues, previous company sunpro was not much help either. Though since ADT took over it would be better. WRONG. Not much better than sunpro. System faults out at breakers every 6 months and won't reset. Needs a tech to come out and plug in and reset it. Unfortunately that tech support is pretty much nonexistent and since ADT is no longer accepting customers since February 2024, you can really see a decline in their customer support. Terrible company I would not recommend for security or solar. I have been waiting 4 months with no update for tech support. I have to constantly reach out and see what's going on, I'm told someone will be in contact with me to setup a appointment. They then say or you can call them... like what? This system is a rip off, anyone looking to get solar buy the stuff on your own , then find a certified electrician to hook it all up.
Tony | Omaha, Nebraska | 08/27/2024
They'll take your money, but provide no service
We bought our solar panels through SunPro, who were great, but after ADT Solar acquired SunPro they somehow disconnected our solar panels from the grid in August of 2023. I should have caught it sooner, but looking at the statements our panels' generation dropped to 0 from Aug '23 and have been there ever since. Of course they've happily taken our monthly loan payments but are not upholding their end of the deal. I'm also contacting the BBB.
Bill | Crestview, Florida | 08/03/2024
Shotty install
During the installation the installation crew decided it was going to be too difficult to do the installation as designed so they made a change and convinced me it was a good change. It was a bad change because it puts 6 panels in the shade for most of the day and I didn't know that at the time. I tried talking to ADT solar later about seeing if those panels could be moved and they said it would void the warranty. I could add new panels for more money, but they wouldn't fix the problem that they created. If I had it to do over I would not go with this company either one of them.
JM | Green Cove Springs, Florida | 07/30/2024
Big on Promises Small on Delivery
We had solar put in with the promise of a near zero electric bill. We knew we would at least have to be connected to Clay electric. We did our homework. We had numerous quotes and researched. After talking to them and them guaranteeing that the amount of panels chosen for us would acomodate our energy needs to be virtually independent from Clay Electric, we signed. Later, our bills continued to stay over $100 regularly and even went over $200. It did go down some, but has never been close to what they promised. Now, they have closed up shop. They have left the job to sub contractors to do repairs. Now that we have had our last two months over $200 we have to figure out who these subcontractors are!!! It's a nightmare! They have screwd us!
MIMI | San Antonio, Texas | 07/04/2024
HORRIBLE - I WAS RIPPED OFF!
THEY NEVER TOLD ME MY PAYMENTS WOULD INCREASE. NEVER SHOWED ME HOW TO USE IT PROPERLY, THEY EVEN MENTIONED IT WOULD SAVE SOME ENERGY TO USE AT NIGHT - IT DOES NOTTTTTTTT. I NEED A SOLAR STORAGE FOR MORE THOUSANDS OF DOLLARS. I AM A SINGLE MOM, AND THEY DID NOT CARE. NOW I AM PAYING 210 PER MONTH AND I JUST GOT A 158 CPS LIGHT BILL. TOTAL 358 FOR ELECTRIC. I CALLED, I COMPLAINED, THEY DON'T CARE!!! ALL I WANTED WAS TO REDUCE MY MONTHLY PAYMENT OR EVEN TAKE BACK A FEW PANELS SO THAT IT WOULD NOT BE THAT EXPENSIVE, BUT NOOOOOO - THEY COULDN'T CARE LESS. I TELL ANYONE THAT WILL LISTEN, STEER CLEAR OF THESE CHARLATANS!
Dissatisfied | Sebring, Florida | 07/02/2024
Trying to get Powerwall Replacement under Tesla warranty
I.adt.com/solar is the only resource to do this with. And all they have is phone numbers of companies that manufacture products. Like Tesla, which manufactures the Powerwall. It seems that ADT doesn't even have their own Certified Installers (CI) for a variety of solar equipment. Chatting online which is the only resource because the phone says to go to that link. There's an assistant to chat with and the assistant send you back to the same link that you were just at. So the assistant has no idea. It seems that ADT has decided to drop the entire solar part that they bought like a hot potato. I mean you bought it so support it properly not with some obtuse obscure process that no one knows how it's supposed to actually work. Tesla is the only ones that are somewhat useful in this and that they gave me phone numbers of actual certified installers. Which means I'm on my own and ADT which bought sunpro solar is not supporting the product they bought. So maybe they should sell it to somebody who will support it? It seems that all of the thousands of customers who have solar are nothing to ADT and matter not one darn bit. Which means I will avoid ADT products at all costs no matter what they are. And they'll see this and say oh wow dis-satisfied customer who cares. I got my dividends to buy my mistress a new car.
Johnny Hamilton | Thibodaux, Louisiana | 06/28/2024
Water Leaks in the Roof of My Home
I noticed water spots in drywall ceiling of my garage in December 2023, on Jamuary 26, 2024, water started leaking in my garage and 3 sheets of drywall fell to the floor, i took pictures and sent them to ADT/Sunpro, they gave me a case number and a 3-man crew came out on 2/29/24 and reviewed the damages and told me that the previous ADT crew that re-installed the solar panels had installed anchors in the wrong location and incorrectly. I have called ADT more than 15 times in the last 6 months and spoke with multiple reps and have not gotten any response and the water leaks continue
Amber | Dittmer, Missouri | 06/21/2024
What a joke
After doing research for solar panels I went with ADT Solar. It was a more expensive system, but they said that they would monitor and maintain my system for 25 years. They also offered me 81 inch. Efficient lightbulbs, a smart thermostat cover for my water heater, which I have yet to get it one of my solar panels has not been working. I have called them several times now as of June 17 you can’t even call them they give you a website that doesn’t help anything. I have called in phase my manufacturer and they said absolutely I can get my panel installed, but I have to find a new contractor and I have to pay an initial fee for it , I’m wondering if a class action lawsuit is in order for ADT Solar. They were in business for less than two years and from what I have read, there are numerous complaints all over the state all over the country for that matter about promises they made refunds that they talked about And worked that has not been completed now I’m in debt $114,000 and as far as I’m concerned, they have voided their contract
Erik E | Dunnellon, Florida | 06/17/2024
Snake oil salesmen
Sold a pack of lies and half truths. Tax rebates were a lie, electricity bill benefits were a lie. No one at ADT Warranty center answers the phone. Now stuck with a $70K piece of junk. Unless you can buy the system outright and disconnect from the grid entirely, DO NOT buy solar.
