Sheila | Sebring, Florida | 11/19/2024
NO SUPPORT OR CUSTOMER SERVICE
Wow, I am so disappointed with the lack of service and support that SunPro Solar had. I bought my panels in 2020 and then ADT Solar took over Sunpro, I never got an email or letter stating this. Now they are out of business and trying to get someone to look at my panels (5) out of 42 that are not working is a joke. I have called the support line and even called the sale person (Dennis Valentin) to help me. I was hoping he could tell me where or who to go to since this is a warranty issue. Dennis said via a phone conversation that he would help me than he decided without informing me, that he would not help. He just won't answer his phone or texts that I have sent. He is no better than ADT. I love my solar panels. They have really cut down on the electric bill but without support, it seems no one knows who to contact when there is a problem.
Jon Kwong | Columbus, Ohio | 10/30/2024
Ceiling distorted right where my solar panels was installed
Had little to no issues until 2 years later, my ceiling right where the solar panels were installed is distorted and has water damage, I am trying to get help from ADTto get this fixed. So far it's been hassle through emails!
Monica | Converse, Texas | 10/15/2024
ADT solar
I completely agree with these sad reviews. I think something must be done. My panels have not help as promised. And I make sure to keep my AC high so that I'm not paying a monthly bill from the solar and my electric bill! I just got a letter indicating that my solar bill will go up next month. Sadly I have had no luck reaching customer service for ADT!!
Zachary scallorn | Omaha, Nebraska | 09/10/2024
Terrible customer support
The solar system has been nothing but issues, previous company sunpro was not much help either. Though since ADT took over it would be better. WRONG. Not much better than sunpro. System faults out at breakers every 6 months and won't reset. Needs a tech to come out and plug in and reset it. Unfortunately that tech support is pretty much nonexistent and since ADT is no longer accepting customers since February 2024, you can really see a decline in their customer support. Terrible company I would not recommend for security or solar. I have been waiting 4 months with no update for tech support. I have to constantly reach out and see what's going on, I'm told someone will be in contact with me to setup a appointment. They then say or you can call them... like what? This system is a rip off, anyone looking to get solar buy the stuff on your own , then find a certified electrician to hook it all up.
Tony | Omaha, Nebraska | 08/27/2024
They'll take your money, but provide no service
We bought our solar panels through SunPro, who were great, but after ADT Solar acquired SunPro they somehow disconnected our solar panels from the grid in August of 2023. I should have caught it sooner, but looking at the statements our panels' generation dropped to 0 from Aug '23 and have been there ever since. Of course they've happily taken our monthly loan payments but are not upholding their end of the deal. I'm also contacting the BBB.
Bill | Crestview, Florida | 08/03/2024
Shotty install
During the installation the installation crew decided it was going to be too difficult to do the installation as designed so they made a change and convinced me it was a good change. It was a bad change because it puts 6 panels in the shade for most of the day and I didn't know that at the time. I tried talking to ADT solar later about seeing if those panels could be moved and they said it would void the warranty. I could add new panels for more money, but they wouldn't fix the problem that they created. If I had it to do over I would not go with this company either one of them.
JM | Green Cove Springs, Florida | 07/30/2024
Big on Promises Small on Delivery
We had solar put in with the promise of a near zero electric bill. We knew we would at least have to be connected to Clay electric. We did our homework. We had numerous quotes and researched. After talking to them and them guaranteeing that the amount of panels chosen for us would acomodate our energy needs to be virtually independent from Clay Electric, we signed. Later, our bills continued to stay over $100 regularly and even went over $200. It did go down some, but has never been close to what they promised. Now, they have closed up shop. They have left the job to sub contractors to do repairs. Now that we have had our last two months over $200 we have to figure out who these subcontractors are!!! It's a nightmare! They have screwd us!
MIMI | San Antonio, Texas | 07/04/2024
HORRIBLE - I WAS RIPPED OFF!
THEY NEVER TOLD ME MY PAYMENTS WOULD INCREASE. NEVER SHOWED ME HOW TO USE IT PROPERLY, THEY EVEN MENTIONED IT WOULD SAVE SOME ENERGY TO USE AT NIGHT - IT DOES NOTTTTTTTT. I NEED A SOLAR STORAGE FOR MORE THOUSANDS OF DOLLARS. I AM A SINGLE MOM, AND THEY DID NOT CARE. NOW I AM PAYING 210 PER MONTH AND I JUST GOT A 158 CPS LIGHT BILL. TOTAL 358 FOR ELECTRIC. I CALLED, I COMPLAINED, THEY DON'T CARE!!! ALL I WANTED WAS TO REDUCE MY MONTHLY PAYMENT OR EVEN TAKE BACK A FEW PANELS SO THAT IT WOULD NOT BE THAT EXPENSIVE, BUT NOOOOOO - THEY COULDN'T CARE LESS. I TELL ANYONE THAT WILL LISTEN, STEER CLEAR OF THESE CHARLATANS!
Dissatisfied | Sebring, Florida | 07/02/2024
Trying to get Powerwall Replacement under Tesla warranty
I.adt.com/solar is the only resource to do this with. And all they have is phone numbers of companies that manufacture products. Like Tesla, which manufactures the Powerwall. It seems that ADT doesn't even have their own Certified Installers (CI) for a variety of solar equipment. Chatting online which is the only resource because the phone says to go to that link. There's an assistant to chat with and the assistant send you back to the same link that you were just at. So the assistant has no idea. It seems that ADT has decided to drop the entire solar part that they bought like a hot potato. I mean you bought it so support it properly not with some obtuse obscure process that no one knows how it's supposed to actually work. Tesla is the only ones that are somewhat useful in this and that they gave me phone numbers of actual certified installers. Which means I'm on my own and ADT which bought sunpro solar is not supporting the product they bought. So maybe they should sell it to somebody who will support it? It seems that all of the thousands of customers who have solar are nothing to ADT and matter not one darn bit. Which means I will avoid ADT products at all costs no matter what they are. And they'll see this and say oh wow dis-satisfied customer who cares. I got my dividends to buy my mistress a new car.
Johnny Hamilton | Thibodaux, Louisiana | 06/28/2024
Water Leaks in the Roof of My Home
I noticed water spots in drywall ceiling of my garage in December 2023, on Jamuary 26, 2024, water started leaking in my garage and 3 sheets of drywall fell to the floor, i took pictures and sent them to ADT/Sunpro, they gave me a case number and a 3-man crew came out on 2/29/24 and reviewed the damages and told me that the previous ADT crew that re-installed the solar panels had installed anchors in the wrong location and incorrectly. I have called ADT more than 15 times in the last 6 months and spoke with multiple reps and have not gotten any response and the water leaks continue
