Sunrun Inc.

Verified profile
Updated: 26 January 2025
Installer

Installing solar since 2007

Sunrun Inc. logo

2.55 from 2620 Reviews

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SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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Rating breakdown

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Sunrun Inc. reviews


Breakdown of consumer reviews

Sales Process

2.9

Price as quoted

2.9

On schedule

2.7

Installation quality

2.8

After sales support

2.3

Latest good review thumbs up

Maryann adams | Denver, Colorado | 01/25/2025

Wow!

Had always been told I had too many trees so I didn't expec. That was 3 months ago and currently the new box & mast are instalked, the solar panels are on & inspection is scheduled in 2 days.t anything to happen

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1 comment >
Reply from Sunrun Inc.: We're thrilled you are having a good experience, Maryann! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Latest bad review thumbs down

Family in Anaheim | Anaheim, California | 01/26/2025

Do not use Sunrun

We installed Sunrun a couple years after we moved into our home. The rep approached my husband at Costco and convinced us to take advantage of the solar rebates before they expired. We live in Sunny Orange County where it's sunny and hot alot so it seemed to make sense. This was the biggest mistake we made with our home. Since then, we have had leaks in almost all areas of the house where there are panels. There have been leaks in both my children's room, our master bedroom. The leaks have caused countless issues, and roof people coming in and out. We have dealt with leaks every time it is "rainy weather" and there have been serious leaks at least 6 times now in the last 6 years. SUNRUN keeps pushing us off to the roofer that installed, and will not cover these issues even though they are all completely due to the solar panels and installation. We have spent more than $15K in roof repairs POST installation. SUNRUN has not given us the service promised, and we regret installing with them at all. Please save your money and do not install with SUNRUN. Do you research and find another responsible party. Even though Costco allows them to cooperate with them, this is one instance where I think Costco has made a big mistake in trusting a company that does not have the integrity they say they do.

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1 comment >
Reply from Sunrun Inc.: Thank you for alerting us to your experience. We are sorry for not providing you with a positive solar experience. We want to help get this resolved for you, please email us at resolutions@sunrun.com with your name, service address and these details so we can connect you with an Expert to assist you. Thank you!

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Troy | Colorado Springs, Colorado | 01/26/2025

Sunrun is the worst company I have ever dealt with. It started with the salesman. He never delivered anything he promised, as a matter of fact he just disappeared after the sale was final. It took them a year to even get started on the install. It's now been two years after that, and my roof leaks. They say that wasn't there fault, I never had a leak until now. Just a horrible company to work with. My neighbors had a company come in a year after me, they had the install done before me, and no complaints. Stay away from Sunrun.

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1 comment >
Reply from Sunrun Inc.: Thank you for bringing this to our attention,Troy. We are sorry for this experience and we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!

Petaluman2025 | Petaluma, California | 01/25/2025

Not Professional

While we are happy to have solar panels we found Sunrun installation and follow through to be quite unprofessional. From the way they first treated our property all the way to final steps and communication, we have felt that we as their customers were last on their list of importance. In other words, very definitely not what we expected and extremely disappointing.

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1 comment >
Reply from Sunrun Inc.: We're so sorry to hear this, and we would love the opportunity to help improve your experience. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

John Pawlowski | Fort Worth, Texas | 01/23/2025

Everyone was polite . They cleaned up when the job was done and they explained what they added to my system.

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1 comment >
Reply from Sunrun Inc.: We're thrilled you had a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Ryan Burgess | Tampa, Florida | 01/21/2025

DO NOT HIRE!!!

Please do not hire them. Hire any other company. They will tell you anything you want to hear to sell you on their product. I have been going through problems since I hired them on April of 2024 and still not resolved. The salesman never got back to me, I had a customer service rep assigned and he never gets back to me. Company is absolute trash. I promised them I would leave bad reviews on any and every platform I can.

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1 comment >
Reply from Sunrun Inc.: Hi Ryan, thank you for reaching out. We have spoken to the manager on the team to ensure proper communication. We will have your expert reach out shortly to assist you further.

Cutlercory | North Las Vegas, Nevada | 01/21/2025

Sunrun Solar

Sunrun Solar has been outstanding to work with from the very beginning when we attended a solar informational meeting at our HOA community center. Robert was a sales person and he was excellent. The process from the sales contract to installation when very smooth, and Sunrun took care of everything. We had a install coordinator, and a customer service contact person who walked us through any questions we had. The entire process was completed in less than about 35 day’s. They took care of the information needed for NV Energy Co, and they also were very fast and efficient. 5 Stars to Sunrun Solar, we highly recommend them for any solar needs.

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1 comment >
Reply from Sunrun Inc.: Cutlercory, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

MJ | Denver, Colorado | 01/21/2025

We started our solar installation project mid-October 2024. It is now mid-January 2025, and we’ve just been told it may be another 3-4 months before we can be connected to the grid and turned on. So, since we still don’t have solar at this time, I’m surprised I was prompted to write a review.

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1 comment >
Reply from Sunrun Inc.: Hi MJ, we're sorry to hear about the delay in PTO. Please email resolutions@sunrun.com with your service address and a copy of this review so we can assign an expert to help. We'd be happy to check into this and see what the delay is. Thank you!

Richh | Hercules, California | 01/21/2025

So far, so good

The 28 panel/two Tesla battery system was installed in two days with minor delay caused by a temporary shortage of parts. Final inspection had been delayed by a minor change to the relocation of an emergency shut-off switch. Still awaiting final inspection by the City and connection to the grid. All Sunrun staff have been a pleasure to work with during the process that started in early November with plan design; installation in mid-November. Now at mid-Januarys awaiting final city inspection.

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1 comment >
Reply from Sunrun Inc.: Thank you so much for being part of our Sunrun family, Richh!

Terry | Humble, Texas | 01/21/2025

Communication

Since I purchased this material I regretted it . No communication skills between the manager and myself. Want answer calls ,he will text sometimes. Feel like I was rip off..

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1 comment >
Reply from Sunrun Inc.: Hi Terry. We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you.

John Dorgan | Alsip, Illinois | 01/20/2025

Sunrun was very professional from beginning to end. I am going to recommend them to my friends and family.

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1 comment >
Reply from Sunrun Inc.: We're so happy to hear this, John! We're thrilled you've had a good experience!

Phil N | Bonita, California | 01/20/2025

AVOID SUNRUN

It’s fine until you need to refinance and they will do nothing to help you. Scary to think what might happen if you ever need to sell your home if trying to refinance is an absolute nightmare. They will not assist at all with any addendums or forms needed to complete a refinance. I’m in the middle of a dispute with them just trying to get an addendum. Terrible customer service - refuse to take calls and only responds thru email before ignoring and punting to another team that punts back. Services are no good if I don’t have a home to use them

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1 comment >
Reply from Sunrun Inc.: Thank you for bringing this to our attention, Phil. I can assure you that we would be happy to look into this for you and resolve it. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalation Expert who can help you with this. Thanks!

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

Tesla Powerwall sales and installations

LG Chem solar batteries

SolarEdge - StorEdge

About Sunrun Inc.


With Sunrun, you get a new, modern energy experience – the freedom to power life how and when you want with reliable, affordable energy made from the sun.

Office locations


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California - San Francisco

225 Bush St. #1400, San Francisco CA, 94104

California - Petaluma

755 Southpoint Blvd, Petaluma CA, 94954

California - Camarillo

365 Camino Carillo, Camarillo CA, 93012

California - Bakersfield

2501 Union Ave, Bakersfield CA, 93305

California - Fresno

2965 s Angus ave , Fresno CA, 93725

California - Dublin

6761 Sierra Ct, Dublin CA, 94568

California - Visalia

8029 W Riggin Ave, Visalia CA, 93291

California - Taylorsville

4214 Co Hwy A22, Taylorsville CA, 95983

California - Irvine

2500 White Rd, Irvine CA, 92614

California - Palmdale

38940 Trade Center Dr, Palmdale CA, 93551

California - Corona

1550 Magnolia Ave, Corona CA, 92879

California - San Luis Obispo

775 Fiero Lane #200, San Luis Obispo CA, 93401

California - Stockton

1551 Stimson St, Stockton CA, 95206

California - Temecula

41653 Margarita Rd, Temecula CA, 92591

California - Burbank

7679 San Fernando Rd, Burbank CA, 91505

California - Sacramento

1060 National Drive 3, Sacramento CA, 95834

California - San Diego

8090 Arjons Dr, San Diego CA, 92126

California - Vista

1225 Park Center Drive, Vista CA, 92081

California - Milpitas

1181 Cadillac Court, Milpitas CA, 95035

California - Irvine

2500 White Road A, Irvine CA, 92614

California - Palm Desert

44100 Monterey Avenue, Palm Desert CA, 92260

California - Santa Fe Springs

12830 Romandel Avenue, Santa Fe Springs CA, 90670

California - Visalia

8029 W Riggin Road, Visalia CA, 93291

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New York - Westbury

177 Cantiague Rock Rd, Westbury NY, 11590

New York - Elmsford

570 Taxter Rd, Elmsford NY, 10523

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Colorado - Denver

717-17th St, Denver CO, 80202

Colorado - Denver

717 17th St, Denver CO, 80202

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New Jersey - Somerset

26 Worlds Fair Dr.Ste J, Somerset NJ, 08873

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New Mexico - Albuquerque

500 Marquette Ave NW, Albuquerque NM, 87102

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Massachusetts - Billerica

16 Progress Rd, Billerica MA, 01821

Massachusetts - Taunton

695 Myles Standish Blvd Bldg 2, Taunton MA, 2780

Massachusetts - Chicopee

150 Padgette Street A, Chicopee MA, 1022

Massachusetts - Shrewsbury

240 A Cherry Street, Shrewsbury MA, 1545

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Connecticut - Rocky Hill

712 Brook St, Rocky Hill CT, 06067

Connecticut - North Haven

50 Devine St, North Haven CT, 06473

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Texas - San Antonio

3331 N PanAm Expy, San Antonio TX, 78219

Texas - Houston

9331 Hwy 6, Houston TX, 77095

Texas - Austin

8627 N Mopac Expy 215, Austin TX, 78759

Texas - Grand Prarie

2503 N Belt Line Road, Grand Prarie TX, 75050

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Illinois - Broadview

700 Broadview Village Square, Broadview IL, 60155

Illinois - Bolingbrook

1 Territorial Ct, Bolingbrook IL, 60440

Illinois - Des Plaines

2291 & 2309 S Mt Prospect Rd, Des Plaines IL, 60018

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Vermont - Essex

131 Red Pine Cir, Essex VT, 05452

Vermont - Essex Junction

131 Red Pine Circle 2, Essex Junction VT, 5452

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Virginia - Fairfax

10201 Lee Hwy, Fairfax VA, 22030

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Hawaii - Kailua-Kona

73-5627 Maiau Street, Kailua-Kona HI, 96740

Hawaii - Kahului

35 La'a St, Kahului HI, 96732

Hawaii - Lihue

3257 Kuhio Hwy, Lihue HI, 96766

Hawaii - Honolulu

2839 Mokumoa Street, Honolulu HI, 96819

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New Hampshire - Londonderry

24 Orchard View Dr, Londonderry NH, 03053

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Maryland - Beltsville

12400 Kiln Ct, Beltsville MD, 20705

Maryland - Delmar

503 S Maryland Ave, Delmar MD, 21875

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Nevada - Henderson

8385 Eastgate Road 130, Henderson NV, 89015

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- Baltimore

9600 Pulaski Park Dr, Baltimore Maryland, 21220

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- East Peoria

688 High Point Ln, East Peoria Illinois, 61611

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Florida - Orlando

2583 Consulate Drive #800, Orlando FL, 32819

Florida - Tampa

5208 Tampa West Blvd, Tampa FL, 33634

Certifications


Better Business Bureau Solar Energy Industries Association

Licenses


NO LICENSE REQUIRED

Contact Sunrun Inc.


Location pin
Head Office
225 Bush St. #1400, San Francisco CA, 94104
Website
Website
Sunrun Inc.