.jpg)
.jpg)
Troy | Colorado Springs, Colorado | 01/26/2025
Sunrun is the worst company I have ever dealt with. It started with the salesman. He never delivered anything he promised, as a matter of fact he just disappeared after the sale was final. It took them a year to even get started on the install. It's now been two years after that, and my roof leaks. They say that wasn't there fault, I never had a leak until now. Just a horrible company to work with. My neighbors had a company come in a year after me, they had the install done before me, and no complaints. Stay away from Sunrun.
Petaluman2025 | Petaluma, California | 01/25/2025
Not Professional
While we are happy to have solar panels we found Sunrun installation and follow through to be quite unprofessional. From the way they first treated our property all the way to final steps and communication, we have felt that we as their customers were last on their list of importance. In other words, very definitely not what we expected and extremely disappointing.
John Pawlowski | Fort Worth, Texas | 01/23/2025
Everyone was polite . They cleaned up when the job was done and they explained what they added to my system.
Ryan Burgess | Tampa, Florida | 01/21/2025
DO NOT HIRE!!!
Please do not hire them. Hire any other company. They will tell you anything you want to hear to sell you on their product. I have been going through problems since I hired them on April of 2024 and still not resolved. The salesman never got back to me, I had a customer service rep assigned and he never gets back to me. Company is absolute trash. I promised them I would leave bad reviews on any and every platform I can.
Cutlercory | North Las Vegas, Nevada | 01/21/2025
Sunrun Solar
Sunrun Solar has been outstanding to work with from the very beginning when we attended a solar informational meeting at our HOA community center. Robert was a sales person and he was excellent. The process from the sales contract to installation when very smooth, and Sunrun took care of everything. We had a install coordinator, and a customer service contact person who walked us through any questions we had. The entire process was completed in less than about 35 day’s. They took care of the information needed for NV Energy Co, and they also were very fast and efficient. 5 Stars to Sunrun Solar, we highly recommend them for any solar needs.
MJ | Denver, Colorado | 01/21/2025
We started our solar installation project mid-October 2024. It is now mid-January 2025, and we’ve just been told it may be another 3-4 months before we can be connected to the grid and turned on. So, since we still don’t have solar at this time, I’m surprised I was prompted to write a review.
Richh | Hercules, California | 01/21/2025
So far, so good
The 28 panel/two Tesla battery system was installed in two days with minor delay caused by a temporary shortage of parts. Final inspection had been delayed by a minor change to the relocation of an emergency shut-off switch. Still awaiting final inspection by the City and connection to the grid. All Sunrun staff have been a pleasure to work with during the process that started in early November with plan design; installation in mid-November. Now at mid-Januarys awaiting final city inspection.
Terry | Humble, Texas | 01/21/2025
Communication
Since I purchased this material I regretted it . No communication skills between the manager and myself. Want answer calls ,he will text sometimes. Feel like I was rip off..
John Dorgan | Alsip, Illinois | 01/20/2025
Sunrun was very professional from beginning to end. I am going to recommend them to my friends and family.
Phil N | Bonita, California | 01/20/2025
AVOID SUNRUN
It’s fine until you need to refinance and they will do nothing to help you. Scary to think what might happen if you ever need to sell your home if trying to refinance is an absolute nightmare. They will not assist at all with any addendums or forms needed to complete a refinance. I’m in the middle of a dispute with them just trying to get an addendum. Terrible customer service - refuse to take calls and only responds thru email before ignoring and punting to another team that punts back. Services are no good if I don’t have a home to use them
