Screwed | Kansas City, Missouri | 09/28/2024
No moral, low intellect and rude
They have great salespeople, they ACT knowledgeable and honest. They sold us on the promise that we would never have another electric bill once the system was in place. They had a tablet and was “reading the contract to us”. We are close to retirement and promised that we would only receive one bill for energy use and they quoted $179.00 per month. We were excited about having one set payment for the next 20+ years. We had an extremely hard time getting calls or texts returned. We contacted the financial company saying that our first payment was coming up and told them that we’re not paying for something that isn’t working. Suntria called use within a day and said that they would get someone out here right away. The agent for Suntria said that they would reimburse us for our electric bill, but insisted that we pay the first payment towards the solar panels. We made the first payment and that was another mistake on our part. Yesterday was the first time we received a full copy of the contract from Goodleap, the financing company for the solar panels. The signature on the contract isn’t even close to matching my partners, he is left handed and has a very distinctive style. We spoke with an agent from the utility company yesterday and found out that in the state of Missouri solar panel companies don’t even have to be licensed., with that said, we could install the panels ourselves! We have contacted the main company located in Arizona. We have also contacted the attorney general’s office. We also learned that they only installed enough panels to almost cover half of our electricity bill. So now we are stuck paying two bills for our electric use. This has really hurt us financially and we are now worried about our finances and has caused us so much stress. This incident alone has ruined my ability to trust anyone. They sat in our home and lied right to our faces, knowing that they were screwing us the whole time. They are truly unethical and highly corrupt people that work for Suntria. If you have had the unfortunate experience of working with them, please spread the word.
John Doe Senior | Boise, Idaho | 09/21/2024
Taking Advantage of Vulnerable Seniors
This company signed up my 85 year old parents for solar panels and financed them. My parents both have Dementia and are unfit to make decisions like this. The salesman lied to them about the costs, lied to them about what their electric bill would be, and lied on the application for financing. My parents don’t even own a computer and the salesman made an email account for them. He also had my dad sign one time on a touch pad and then he duplicated that one signature on all documents, including a Power of Attorney. My parents are so destitute that they can barely survive as it was, now their energy costs have literally doubled. They now can’t afford food or medication. On top of all of this the solar job isn’t complete. They left 2 panels sitting out where anyone could steal them and another 5 in the garage. My dad keeps trying to get a hold of them to finish the job and they don’t answer or return the calls. I just read an article in AARP where this type of thing is happening all over the country. In Florida they just put a couple in prison for this. Sunrise you ever see the movie Bee Keeper. Yours is coming!
Texas Resident | Dallas, Texas | 09/19/2024
Scam Company
Paid for a battery install deposit and have not heard back from the rep in over 2 months. Can't get anyone at the company to get back to me other than to tell me we can't cancel our battery order even though they havent provided the product promised. Listen to the scam reviews below, this company is absolute trash.
Wes D. | Blackfoot, Idaho | 08/30/2024
Do not use this Solar company
I wish I had read the reviews before purchasing my solar system. They tell you anything to get the sale. They told I would never have a power bill and so far it has been about $36 a month plus the payment to them for $125 a month. Now I find out that if I don't pay 30% of the cost in 18 months that the payment goes up $50 a month. When I get in touch with them they tell me didn't you read the contract. Well it was on a tablet and I was rushed through the signing and I wasn't given a copy of the contract, Yes I know it was my fault in that aspect. Another thing the wind blew over a ladder and ripped a new window screen, they told me 3 time they would fix it and it has never been fixed. So in all I don't feel they are a company of integrity.
Kentucky | Independence, Missouri | 08/04/2024
All bad
Could give you all the bad reasons not to use the company.. I have no good reviews to write; period.... This company is full of lies. I recommend not even sitting down with this company, ever.. wouldn't be worth it; even if they paid you to go solar. Waste of your time n money
Priscilla Colon | Orlando, Florida | 07/29/2024
Please don't make business with this company
On July 5, 2024 a young person came home to offer the panels. We wasn't sure if we wanted them but we said Yes. I didn't know that I was signing a loan with Mosaic and that was not explaining to me. When I found out my husband and I was in shock because we are going to be retired in 2 years and we never, never, never will wanted to have a loan. Thanks God I did cancel the loan with Mosaic. When I called Suntria to cancel they gave me a hard time first they said that they will send this to the credit bureau and they are trying to charge me this amount of money. ADT $850, System Design $125, Adm fee$250, Truck dispatch fee $250, permit $200, Site Assessment $300 = $1975 for a work that they haven't not done yet. Yes, they have the choice to come and get the ADT equipment because I don't need it, the rest is on them. DO NOT MAKE BUSINESS WITH THIS COMPANY.....!
Deborah Elek | Dickinson, Texas | 07/23/2024
Solar panels
If there was a setting less 1 they deserve it Joel really took advantage of a couple of good young people first time homeowners. They were led to believe that they would be actually making money off their solar panels , they would have no electric bill. Shady this dude Joel Con artist. Unfortunately they signed the contact and panels are only at 62 percent not 100 percent as they were led to believe . They are good trusting people , they don’t rip people off deliberately as they don’t have a greedy mindset. This couple have 2 small children . My son loses sleep over this . Joel and Suntria what goes around comes around This company only response with “ well you signee the contract “ Do not do business with this company. If you have been ripped by this company please called your state attorney general and filed a compaint. Also file a complaint with the Better Business Bureau. Even of they are not a member of BBB you can still file a complaint. Suntria you need to void your contract and come get your solar panels .
Shirley A Charles | Beaumont, Texas | 07/08/2024
Suntria is a fraud company
I had the misfortune of allowing Suntria to sell and install solar panels on my house Today a hurricane blew through Beryl I have no electricity How could that be when I’ve had the panels for almost a year Don’t let Suntria con you into getting their solar panels The whole experience was and is a nightmare
Jeremy | Mansfield, Texas | 06/05/2024
Fire Reimbursement
Please beware doing business with this company. I had an electrical panel fire in Feb 2024 that was determined by a licensed electrician, it was caused by the improper setup of my solar panels. I asked for suntria to come investigate and reimburse me for the damages this had cause to my house. Here in June 2024 no one has come to see or have I been reimbursed. They informed me that they cannot reimburse me due to me paying for the damages already. I had a new baby back in Jan 2024 and needed this fixed so the milk would not spoil and the house would be warm for the baby. The fire happend on a friday so there was no one to get ahold of until Monday. They expected me to hold off until then with a 1 month old baby. I paid out of my pocket for the outside electrical panel and the AC motor that was damaged as well. The electrician stated they do not like the way the panels are hooked up to the inside electrical panel and Suntria still will not come and see if this is a hazard as well. I have talked to multiple electricians and they all have stated that solar companies do not always get licensed electricians to connect the solar panels up correctly. I would like suntria to do right but I really doubt this will happen since I have still not had anyone come and check my setup or even call me back. Please be careful when doing your homework on Suntria.
Unhappy Customer | Sunset, Texas | 05/20/2024
What a joke of a company
From the beginning of installation it has been horrible. The lack communication if they had any. Francine will tell you her manager will call and they never do. Francine must be a liar then since no managers ever call. When they powered on the solar it destroyed our AC/heater. We had to pay for it to be fixed. Maeve B lied through her teeth also. I sent her the receipt and she said she would get it reimbursed. I am yet to see any money. For the majority between Late January till now, mid May, the panels have not been working. So more lies because the company promises all these credits and yet I cant bank any since the system is not functioning properly. I have called 100 times or more. They never answer. The techs are the only ones who actually call back. Stay away from this company. Run for your life.
