Mhrris | Salt Lake City, Utah | 01/17/2022
Dirty crooks
I had system installed, one panel has failed, kind not find these thieves, Chad is a crook, needs to be arrested for ripping people off.
Carl Ellis | Orange City, Florida | 07/23/2021
Horrible company Beware
We had an Atlantic key person come to our door and talk us into getting the solar for our house. They undersized our house knowing we only had been living there four months. Synergy was the installer. We have told them numerous times and they knew it was undersized from all of our power bills. They told us they were going to get new solar panels to put up there to make it right and it’s now going on a year and we still have to pay an electric bill with our solar bill. Now both companies are blaming each other for this and neither of them wanna do anything about it. Then you have Libby who works for synergy just straight up ignores us and our calls. We leave a message every single day and she does not return any phone calls whatsoever to resolve this issue. They promised they would resolve this issue their word means nothing. Stay far away from both companies they do not stand by their product or their word.
HMB | Woods Cross, Utah | 02/16/2021
Poor communication, panels seem to work well
We went with Synergy Power, as they had slightly better financing than other companies. However, as soon as we signed the contract we had minimal follow up from Synergy, any updates that we had came from me reaching out to them to see how it was progressing. They had told us it would be installed before the end of the year (it was one of their selling points to get us to buy when we did, ensuring us we would get the best tax rebates that way), however it was not operational until mid January. Other companies offered a guarantee to get it installed by the end of December. The panels seem to be functioning well, but we’ve only had them for a few months. We never received any closing email or requests from the company for a final review. Overall, their communication was poor, but they seem to have gotten the job done.
