Ryan Daley | Matthews, North Carolina | 04/12/2024
Excellent Experience
I highly highly recommend TayCo Electric & Solar for your solar system needs. They are highly knowledgeable, professional, efficient and an absolute pleasure to work with. From the initial sales consultation with Joe I knew I had selected the right company. He was there to answer any and all of my questions with the utmost detail without any pressures. In addition, Joe helped refer me to a trusted local roofing contractor that was able to help replace our roof before the new solar system was installed, this was a HUGE help. Joe's knowledge of solar, and his connections locally were impressive. Once we started the project Whitney was a joy to work with. She helped so much with the documentation piece of the project and everything went so smooth with HOA, County and Electric Co approvals and inspections. She coordinated everything seamlessly and helped us get all of our apps setup and functioning just how we liked them once the power company gave us the go ahead to turn on the switch. She has been in touch multiple times after that as well to ensure we are happy with how the system is fucntioning and performing - her client service is top notch! Also, want to give a shout out to the install crew who was extremely professional, tidy, on time and was there to answer any questions I had during the install. Overall, TayCo Electric & Solar was amazing to work with, the best contractor I have ever worked with in my life!
SolarPoweredSoul | Fort Mill, South Carolina | 05/31/2022
Thank You TayCo! (And especially Whitney, you rock!)
I want to start by saying I haven't ever bothered to type a review for anything significant that I can remember. Please excuse any typos or whatever since I'm doing this from my phone from the comfort of my living room floor as my 2 year old and 7 month old crawl and bounce on me among other things. A few years back I reached out to a few installers for "as many solar panels as my roof would hold" and I was adamant that I wanted more panels than a house of this size normally needed as I was going to be charging an electric car as well. I landed on an installer (NOT TAYCO) who promised the world during an initial consultation. The site review went well, but the PDFs that were sent back could only cover about 70% or my estimated energy usage if you counted charging the car. I was disappointed but if that's all the roof would handle I couldn't really ask for more right? So I had that installer go though with putting the system on the roof. Fast forward a few years. Texas had a massive snowstorm and people there were without power for a while. A friend of mine was pretty cold for the better part of a week. Pandemic is going on. Supply chain issues are a thing. I didn't think I would ever see a grocery store that had toilet paper or french fries again. Things were just weird. Remember those 2 kids crawling on me? I don't want them to be cold, or hot, or without food. Ever. Maybe it's time to call around for batteries. I reached out to the previous installer. I watched a few videos and looked through some basic documentation on the various products. I was pretty much set on Tesla Powerwalls but open to others as long as a few boxes were checked. Without going into detail, it was obvious that the installer had not read the documentation provided by the different battery manufacturers. I reached out to other installers in the area. Tayco came to my rescue. The process was simple and straightforward. I expressed my frustrations with the previous installer. Having been up on my roof for something unrelated it surely looked like I could have fit a lot more panels up there. Maybe there's something I didn't know about my roof, or how to install solar panels, but I'm sure it's not rocket science. I asked Tayco to take a look to see what else would fit on the roof while they were out looking at the electrical box and space for the batteries. The guys came and crawled around the attic and got up on the roof. They took pictures of the electrical box and how the previous install was done. They took measurements and talked back and forth with me about what my goals were and if I was ok with a few quirky panels (rotated 90 degrees vs the others...) I eagerly awaiting the results of their site survey. The results were in. Three Powerwalls would fit exactly where I wanted them with no issues. And they could install 40% more solar panels than the previous installer did. Thats insane. It also almost perfectly filled the gap between real world solar output and actual usage. I asked them to drop 1 of the panels because it would have been shaded for a good portion of the day and wouldn't have really benefited me. 35% more solar panels on the roof it is. At this point I dropped the bombshell... Please finish the install and have everything done by the end of 2021 for tax purposes. They said no promises but they would try to make magic happen. The previous install was "odd" ... I don't think Tayco used this word, but a buddy of mine who knows a thing or two about electrical wiring did. It was all to code. But it could have been done simpler cheaper, and more future proof. Tayco had their work cut out for them. Undo the "odd" parts of the old install, redo it right, do it on time - during supply chain shortages - and win my trust back from the bad taste I had with the previous installer. I got a call one day saying they had received shipment information from Tesla and they had some extra powerwalls they could install, but I needed to act fast (sign paperwork or whatever) or they would sell them to other people. Paperwork was signed immediately. The install date was set, and it was pushing it, but everything was going to be done before Christmas. Woohoo. Actual install went smooth as butter. They didn't even ask to borrow any tools like the other installer did (I'm not joking - the previous installer needed some drill bits during the install that he didn't bring). It's amazing how detailed planning and just being prepared in general make things go more smoothly on the execution side of things. All of the oddities were undone and the new system was up and running in no time. Here is where I am a few months later. Everything just works! The power went out for a few minutes on one day and other than the alert on my phone (from the Tesla app), I didn't even know. When this happens, the car automatically stops charging, batteries kick in powering everything, and when power is restored (or the sun comes out...) the batteries charge back up and are ready to save the day if that day comes. My solar production is spot on what it needs to be. The system isn't vastly undersized like it was before. Cost savings - the math is going to be different for everyone, but everyone that I know that has really sat down and done the math all agrees the systems pay for themselves eventually. For me it's around 8 years... Maybe less if energy costs increase. Vastly less than 8 years if energy costs increase at the rate that gas and diesel have been. It also increases the value of your house. So even if you decide to sell it and move in 5 years, you'll probably get back more than what you've sunk into it. The warranty period is much much longer than the payback period for everyone I know. Peace of mind - remember those 2 kids. I'm not worried about them ever being cold or hot, no matter what the rest of 2022 and beyond have in store for the world. Go green - I don't actually care about this part. I try not to buy stuff from China and I feel like I'm doing more than my part on that front. Tesla's are just amazing cars, Solar Panels finally make financial sense for most people and Powerwalls for battery backup have zero maintenance vs a generator. I have had enough pull crank lawn mowers in my life to know when you need it most and a generator -might- need some tinkering to get up and running ... And it won't be on a beautiful spring day when it's 72 degrees out. It's gonna be 20 degrees in the middle of the night. And that's if you are lucky. TLDR: Thank you Tayco. And special thanks to Whitney, you are amazing.
Troy | Townville, South Carolina | 01/11/2022
Awesome Company and Employees
Every experience with Tayco was great from sales to the turning up my system and after install questions and support. No surprises, i was kept up to date every step of the way. Whitney the Project Coordinator was awesome to work with, she was very knowledgeable about the product and always answered my questions thoroughly. install team was very nice and great to work with, i had some request due to my OCD and they were very helpful in all my request. Sales was great in making sure i got what i was looking for and working with me on all the financial questions.
Jun | Simpsonville, SC | 10/09/2021
Great team for solar newbie !
Clear answers to my questions helped overcome my initial doubts on going solar. Panels were installed by a friendly and experienced team. Great solar system end to end from Sunpower!
Stephanie | Matthews, NC | 10/07/2021
Great decision
We decided we wanted solar after moving to NC, being a long distance from family, and going through a tornado storm that left us without power for 36hrs in February. We knew we wanted a means of staying safe and protected in the event of another “climate event” but also wanted something that provided benefits daily. And when it came to solar, Tayco / Sunpower came as a recommendation and we couldn’t be happier. They also partner with Tesla for powerwalls, and together we are doing phenomenally. They even helped with the HOA discussion and submitting to Duke for our rebate. If we ever need more panels, we will absolutely be repeat customers!
Brian H | Charlotte, North Carolina | 04/14/2021
Great communication!
The company did a great job keeping me in the loop on where we were in the process and completing everything on time. The actual installation of panels and batteries was quick and easy once all the permitting and site plans are approved! Great customer service and competitive prices!
Dave Levitt | Concord, North Carolina | 04/13/2021
Best of the Best
I couldn't be happier with the products and service received by TayCo Electric. Joe had amazing knowledge and was able to create the perfect solar system for my home and situation. Whitney saw the project through from agreement, install, and turn on. Whitney made this complicated process seamless and easy. After the job was complete, the service didn't stop there. They are always available for random electrical questions, follow up on system performance, and assistance with any rebates that are potentially available. The products that were installed could have been purchased through many different dealers, but TayCo Electric is the BEST!!!
Bill Z | Monroe, North Carolina | 03/06/2021
Couldn't be happier
I had a system installed by Tayco 16 months ago and could not be happier. After doing a lot of research, interviewing 6-9 different companies I found they: were telling the truth, were not misleading, spoke in a manner that I understood and most important, lived up to what they said they would do. All of this without any complaints from me. Meaning, I didn't have to have them follow up on installation, performance, rebate information etc. They are simply the best. Between Joe and Whitney you cannot ask for a better team. Mind you, I'm saying this 16 months after installation.
Tim Cleveland | Lancaster, South Carolina | 03/05/2021
Tayco installed a new solar panel system with 2 Powerwalls
I can tell you, Solar companies are NOT all equal!! We reviewed 3 solar company solutions before finding Tayco. Our experience with Tayco in the planning and installation of our solar system with Powerwalls, was outstanding! Their quality of workmanship, timeliness and the delivered solution has been well above expectations. We'll use them again for any electrical or solar needs and highly recommend you give Joe or Whitney a call. At no time did we feel pressured or given a "hard sell" to buy the solution. Instead we received experienced and steady guidance on what to expect during the installation process and never encountered "surprises". Great professionals and a great experience!!
Tayco Electric & Solar - Excelle | Charlotte, North Carolina | 08/13/2020
TayCo Electric & Solar + SunPower Solar System = SUCCESS!
We recently chose to go with SunPower for their superior workmanship in their panels over all of their competitors. TayCo Electric & Solar did the installation. They were efficient, professional, and did a remarkable job. Even the inspector was impressed on the neatness of the installation. And Whitney was awesome to work with, keeping us apprised of where we were during the process at all times. I would highly recommend these 2 partners together for your solar needs!
