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Elena Ivanova | Des Plaines, Illinois | 04/09/2025
I would give negative if it was an option
Very bad service after installation, WOULD NOT RECOMMEND. My system supposed to be powered on on January 28th 2025, but it did not work. Waited two weeks for tech to come they said it was faulty inverter and they will order one. It is mid April, and inverter is still not replaced. A sec tech came in mid March they lied and did not replace it as they said the part arrived. Begging of April an installer came and they promised to order one but still no inverter. Few days ago I received a text stating they are now looking in the warehouse for a replacement part. This situation is getting ridiculous. I have been so patient for 3 months, and we still don't have working system.
Disgusted | Elkridge, Maryland | 04/08/2025
They will not fix if system goes down
Stay away! Find a smarter option where customer service is better, and they back the system they install. As well as dont play games saying you owe more money for a system paid in full.
Kathleen | Plymouth, Massachusetts | 04/07/2025
Happy with SunRun services Highly recommend!
CB | Somerdale, New Jersey | 04/07/2025
Fails to answer your questions or take responsibility. Headache
I have been facing an ongoing issue with Sunrun for the past couple of months. They have failed to uphold their end of the contract and continually offer excuses. I’ve requested meter servicing for months, and I am well within my rights to terminate the contract. However, they actively avoid my phone calls, provide minimal responses to my emails (despite their resolution email being “monitored” by a Senior Director and a manager, and an automated message promising a response within one business day), and I rarely receive any follow-up from the so-called “legal escalations expert.” I highly advise avoiding this company at all costs. They are untrustworthy and seem to have no regard for customer service. Additionally, they are unable to provide an accurate bill.
Hate Solar | Moreno Valley, California | 04/06/2025
Horrible customer service and service
This will be the third time my inventor needs checking or repair. When I call all they say is that the part is on order. Then when it gets in stock will take another 3 weeks to send someone out to replace. So I have been without solar for 3 weeks now. Their saying is that if we don't generate the power you will be compensated. When I called they said it was if production is lower for a whole year or something to that effect then they will do something. This has been a nightmare since they installed the panels. When they work it is great but when they don't you get someone from another country, no disrespect but their accent is hard to understand. I had a tech here and they had to wait 3 hours just for the person they called to say "oh I can just re-set the signal to fix the problem" Really 3 hours for that? This is a joke of a company. I am afraid to pay them off to have another problem that I will be stuck with due to their faulty equipment. Biggest regret is going with them from a referral of a friend. Buyer be ware!
ctk | cherry valley, CA | 04/05/2025
SUNRUN nightmare
my salesman louie gutirrez with sunrun has done nothing but lie to me for the last year and a half , my total bill for 2023 was 4100 and now after the year and a half it has taken them to get it finaled my estimated bill is going to be 6000 a year . from the very beginning ive asked him that im only paying for what i use and he assured me in a phone call thats true,now come to find out im going to be paying for a way oversized system that i dont need and im paying for what it produces not what i use id text him and hed allways say oh ill get back with you or ill ck on that then call me on the phone and say oh yea your only paying for what you use , thats a lie , it has been a nightmare and i would never recommend this company to my worse enemy,
Parker Johnson | Kaneohe, Hawaii | 04/04/2025
My experience purchasing a home with a Sunrun lease
I purchased a home with a Sunrun solar net metering system on it. The transfer process was simple and efficient. I was given options to purchase the system, prepay the lease or keep the monthly lease which is what the prior owner had signed up for. I stayed with the monthly lease for simplicity and because I wanted to use my cash reserves for home improvement projects. I also don’t want to have to maintain my system if anything breaks in the future. My only wish is that I had a system with batteries since we’ve seen an increase of power outages due to the new HECO wildfire policies!
Chris Ramirez | Kailua, Hawaii | 04/04/2025
Most efficient solar company that offers multiple options
I contacted five solar companies on Oahu and sat with each representative. Adam Lemire, a sales consultant from the Sunrun Oahu team along with his manager, Parker Johnson stood out from the other companies. They listened to my solar needs and designed a system that has been satisfactory for my household. They were both very knowledgeable and addressed all of my concerns about switching over from the utility company. Both Adam and Parker made the sales process go smoothly and I was able to do everything electronically. The installation crew with Chris Bull and Zak Lee worked diligently and cleaned up well after installing my panels and batteries. Sarah Barela managed the entire project efficiently and kept me informed at all times. The best part was Sunrun gave me very good referral incentives when I referred them to my family and friends, even though I still would've advocated for their services because of my positive experience.
Nikki Stovich | Denver, Colorado | 04/04/2025
Avoid Sunrun Solar- unethical buisness
Do not get Sunrun bottom line!!! We needed a new roof due to hail damage and they said they would not be able to get our panels off for 4 months but that we could use a different company to remove them. In order to stay under warranty when the panels are reinstalled they need to be "checked by a field service agent" to make sure they are reinstalled properly. Fast forward to the reinstall we had a field service technician come out and he was at our house for approximately 8 minutes and didn't even get on our house. He simply checked the panel to see if there were any issues- which could have been done by me. Now I have a $600 bill for this! This is so wrong to charge that kind of money for a check where no one even got on the roof to see of panels were reinstalled appropriately. I have been trying to fight the bill and they have been avoiding me. Do no use Sunrun, you will be sure to regret it.
Irosha | Staten Island, New York | 04/04/2025
Solar panels
2021. I installed Sunrun solar panels through the Costco. Last year solar panels stopped generating electricity. I called Sunrun they transferred me to different department before they answered my question they sent me a disclosure form to sign I must sign that to get help.i make appointments they send me a bill $600 and change. Technician came he said something wrong with hardware.sunrun said I don’t have to pay $600 because system failure. Then they waited about two weeks they didn’t have a parts. Finally they fixed it I got $600 plus bill. Invoice said healthy inspection smart.sunrun is waist of money there warranty is big Bullshit. Don’t do it you will regret it. Trust me.
