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SunRun NoFun | Ramona, California | 11/11/2024
Consumer BEWARE!
I understand SunRun is “cleaning up” from Viviants mess. However, from shady salespeople and misleading contract coercion, installers causing massive damage, not taking responsibility, and basically giving the run around constantly to avoid paying for their mistakes. On top of their shady and unfair billing and power purchasing shinanigans with SDG&E. I have NEVER seen such a scam in my entire life. Sales person completely took advantage selling more than 2x the amount of panels needed, promising free batteries to store all of the extra power we produce, never happened. The way the claim to pay you back for extra power producing is a flat out lie. Your true up gives you a credit that is not redeemable. Then the true up starts over in October when you would need this credit. So basically you spend all summer producing so much power you don’t know what to to with then when the winter comes and you are producing less your credit disappears and starts over! Still, in the mean time you still pay SunRun monthly for power that YOU produce. This is only a small part of this mess.
Amy Robbin | Athol, Massachusetts | 11/10/2024
Dishonest. Slippery sales people
I was behind in my electric bills, so the electric company would not release my account to go live with solar. The SunRun sales person said that SunRun would pay off my balance. He made the payment right in front of me telling me not to tell anybody he was doing this. Once he made the payment, the electric company released my account and gave the go ahead to switch to solor. When I got my bill, I saw that the payment was reversed due to insufficient funds. I called them and they confirmed that the funds had been re-deposited into the payers account, a.k.a. the sales person.
J Jones | Vacaville, California | 11/09/2024
CROOKED SALESPEOPLE
Just had a knock on my door by a person who claimed he was 'working in the area and that there is a problem with my electric meter'. He then demanded access to my meter claiming he was with PG&E. I informed him that PG&E employees do not wear Sunrun shirts. I then asked to see his REQUIRED soliciting permit my town requires. He claimed he didn't need one and that Sunrun has a 'partnership' with PG&E. They do not. None of the solar companies have any partnership with PG&E. He again claimed that he needed access to my meter and I told him to get the hell off my property and that he ILLEGALLY is knocking on doors without a permit AND also violated the law that bans knocking on doors with no soliciting signs. He then proceeded to go harass my neighbors. I called the police to ticket him. Sunrun will lose any ability to knock on doors in this town with these actions. If you are this crooked just trying to sale your stuff, you never will have me as a customer.
Gary | West Hills, California | 11/09/2024
The worst!
Dishonest, crooks, and incompetent each and everyone that I dealt with. Sunrun forged my signature on the contract. The sales person made many promises that not on the contract that I didn't see. The CEO, Mary Powell should be held accountable for enabling employees to commit crime for many years. P.S. Sunrun please do not respond to this review your words are miningless.
Chris Scharff | Carlsbad, California | 11/09/2024
Pleasant experience
From the gentleman at Costco who talked me into speaking with a sales rep to the schedulers and the installers, all left me impressed with their professionalism and efficiency.
Michael Zmyewski | Edison, New Jersey | 11/08/2024
Buyer Beware
DO NOT DO NOT DO NOT enter into a contract with Sunrun. When you sell your home, they will still continue to take money from you for service that is no longer in your name. When asking for a Supervisor or Manager, it seems as though they are non existing. They will refuse the refund you your money forcing you to contact your banks fraud department. Save yourself the headache and frustration by going with another company or by not even bothering with solar!!!
Bob Evans | Saint Petersburg, Florida | 11/08/2024
In August of 2023, I started a case to have 6 of my 40 panels removed to repair a roof leak, it took a month for them to schedule me with their Contractor PLUGPV, finally in October they reinstalled my Solar, cutting holes in Shingles that they had to pay my Contractor to come out and repair. I asked them where was the permit for the removal and replace procedure and the a contractor told me that wasn't necessary, WRONG! The new roof had to be permitted, removal and replacement of Solar Panels also need to be permitted,, after many months of being passed from one person to another at SunRun, Orlando, California, Utah and lord k ows where, a permit was finally pulled in June, they are good for 6 months, I called the City of Saint Petersburg Wednesday to find out they still haven't called the permit in for final inspection, it expires in December and will be an additional $500. to reopen it! 15 months to get to this point,, If I had to do it over again I wouldn't,once you have Solar installed they forget about you! SUNRUN is just another Money Grabbing Company with High Pressure Sales People! Buyer be Ware!
Stephanie groove | Rohnert Park, California | 11/08/2024
Very prompt, efficient & cleaned job their team did,looked the supporting teams of planning, securing permits from city etc have made job more smoothing & made site beautiful to keep looking at
Josh | Lakeside, California | 11/08/2024
Ellis guest top notch
Ellis guest and the sunrun team were top notch fast effeicent trustworthy im not usually a big fan of salesmen but ellis and me built a bridge of trust panels are great and the batterys are awesome im basically off grid
Larry Sanchez | Sun City, California | 11/08/2024
Our Experience was Awesome. From the day that Marissa knocked on our door to the Delivery of the Solar panels and the rest of the items to all the guys that delivered and assembled were Amazing. A TOTAL Great Group if guys. Very Professional and knowledgeable. Answered all my questions. I Highly recommend SUNRUN SOLAR and Marissa. She knows her stuff. Highly Recommend her as your Sales Rep. You won't be Disappointed.
