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MonicaT | Wahiawa, Hawaii | 03/21/2025
Solar Installation
Jerome and his crew were Awesome! No nonsense guys that meant business. All work and no play is what they were about. Yet at the same time very polite and courteous. Thank You SunRun for a job well done!
TyTY | Davenport, Florida | 03/21/2025
Horrible, Awful, Downright Dishonest Company
I never asked to be a Sunrun customer. I chose a different company that was then bought out by Sunrun, forcing me to be one of their customers. Since that has happened, I have treated like a second class citizen. They have tried to deny me warranty replacements, they have stopped monitoring my system, and their communication is atrocious. I have yet to speak to my case manager after 3 weeks of repeated emails and phone calls. Stay far, far away.
Elvin Silva | Bloomfield, New Jersey | 03/21/2025
Very smooth experience and communicated everything extremely well. Keep me in the loop on everything and also easy to follow with the mobile app
Ed | Oceanside, California | 03/20/2025
Positive experience. The sales representatives were cordial and professional. The installers were prompt, courteous and competent. They took their time to explain the scope, timing and process. I’m very satisfied. Would recommend them highly!
J Chegia | El Dorado Hills, California | 03/20/2025
Outstanding service Great communication
WILLIAM THOMPSON | East Meadow, New York | 03/20/2025
WORST COMPANY EVER!
DO NOT CHOOSE SUN RUN- WORST DECISION EVER! The company makes you lease equipment that they don't properly monitor, and they make you pay a monthly service fee when they don’t provide professional or basic customer service. We went 5 months with our inverter being down, and no one even notified us until I contacted the company to complain about underproduction. The online portal made it appear that our system was fine, when in fact it wasn’t. I then had to speak to three different customer service reps to just schedule an appointment for a service tech to come because their 'appointment system was down' for three consecutive days! Each time, a rep guaranteed someone would call me back, and no one did. Then when I followed up for the third time, the only appt available was a month away! I then had to spend a month calling customer service reps, case managers and supervisors to resolve our issue and have someone fix the problem sooner than waiting another month. Reps and case managers said they would return calls and emails, but never did. Our case manager Amalia Aguirre actually hung up on us when we called her to complain that the service tech never showed up to fix the inverter; when we called her back, we only got a busy signal; she and her supervisor Jennifer McReynolds didn’t respond to either voicemail, text, or email for a week. I ended up having to call other customer service rep and try to get another case manager (this was promised and did not happen). I was repeatedly told that I could receive compensation for the 5 months of underproduction, but only ended up finding out that we didn't qualify for the performance guarantee reimbursement even with 5 months of our inverter being down. Every customer service rep read from a script and didn't even take the time to read the case notes or understand our concerns/issues as expressed, they just kept repeating the same lines. When Amalia Aguirre finally returned my calls/emails after a week, she didn’t even acknowledge her hanging up on us, and when I addressed it with her, she just said ‘Sorry, my phone system was down’. For a week? SunRun can’t resolve appointment scheduling or phone issues in this day and age? But they don’t have any issues of course taking payments or with their billing department or system. You end up paying monthly to lease solar products that don't work, aren't monitored, aren't serviced for months, and then have to speak with unprofessional staff that don't even have the professionalism and courtesy to respond to your concerns, calls, or outreaches, whether by phone or email. This lack of service was received by even the case managers and supervisors! Now we’re locked into a contract that we can't get out of unless we buy out the $20,000 of equipment. So basically you end up paying monthly for nothing, and there's nothing you can do about it. DO NOT GO WITH SUNRUN.
David Elser | Oceanside, California | 03/19/2025
Lied
My salesperson straight up told me when my roof was replaced that they will remove and replace the solar panels because they are the owners of the panels. I told him that my roof was at least 15 years old and that it was going to be done in the next 5 years.low and behold they want 4800 dollars to do the job.He showed me the part of the contract that says they will do the work, but not the part where they will charge for the work. Lied to my face showing me fault documents
Rob Savasta | West Coxsackie, New York | 03/19/2025
Great customer service
Work scheduled on my home was very well coordinated. They kept me informed all along the process. Very professional and they follow up to make sure you are satisfied.
Rich Iribarne | Rohnert Park, California | 03/18/2025
Watchout
Watch out your signing a 25 year lease and they don't negotiate any changes even if your paying more than you've ever paid for utilities with the sunrun charge. Customer service only gives you standard company answers. They won't even give you a price to remove the equipment. BIGGEST MISTAKE I'VE EVER MADE.
Cecil Rauschenberg | Taylorville, Illinois | 03/18/2025
I had a very good experience with every one at sunrun company
