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RC | Huntersville, North Carolina | 02/14/2025
Questionable and Unfair Treatment of Customers
I want to share my disappointing experience with 8M Solar to warn potential customers about their questionable business practices and lack of commitment to honoring agreements. I signed my contract with 8M Solar on September 24, 2024, after securing all necessary approvals from my HOA and Duke Energy’s rebate program. My installation was originally scheduled for late October 2024. However, on October 17, 2024, they informed me that the Powerwall was unavailable and asked me to proceed with a partial installation while paying for it in advance. I declined, as I wanted the entire system installed at once. I agreed to wait until November 1, 2024, and they assured me they would come back with a new installation date. Despite multiple follow-ups, 8M Solar failed to provide any updates by 2024 and provided the date of December 31, 2024, when they finally scheduled the installation. However, this date would cause me to lose access to essential refunds and credits for 2024, which I had been requesting from the beginning. Meanwhile, my neighbor, who had not even paid the initial deposit and signed up for the project after November, had his system installed and operational before the end of December 2024. When I questioned this to 8msolar, I was told that he was selling his home, so they prioritized his installation over mine—even though I had paid earlier and had been waiting for months. As a result, my installation was pushed to February 27, 2025, which was inconvenient for me as I would be out of the country for two months. When I requested an earlier or later date, they refused, saying it was the "earliest available." They also stated that if I postponed further, I would be charged an additional $1,200. Given their unfair prioritization and disregard for my repeated requests, I decided to cancel the project. Now, they are charging me a total of $3,250 in fees—including $1,750 for prep and application fees (which is understandable) and an additional $1,500 in cancellation fees, which is completely unfair. Meanwhile, my neighbor, who never paid the $3,000 deposit, would not be liable for a similar cancellation fee had he chosen to cancel, making it clear that 8M Solar used my deposit as leverage to delay my installation while prioritizing others. This experience highlights serious concerns about 8M Solar’s business ethics, transparency, and fairness in customer treatment. If anyone has insight into legal options or how to formally escalate this complaint, I would appreciate any guidance. For those considering 8M Solar, beware of their deceptive scheduling practices and the risk of being pushed aside for new customers. I strongly caution against trusting them to honor their commitments. Has anyone else experienced similar issues with 8M Solar? Let’s hold them accountable.
Leif Stinson | Holly Springs, North Carolina | 12/06/2024
Lack communication
Didn’t respond to request to refund deposit
Maurice and Deborah Jordan | Smithfield, North Carolina | 10/10/2024
8M Solar is the way to go!
I recently had the pleasure of working with 8M Solar, and I couldn't be more satisfied with the experience! From start to finish, the team was incredibly professional, knowledgeable, and helpful. Aaron, Hamza, Shahzaib, Ahsan, and Jonathan were all outstanding in their respective roles, ensuring every step of the process was smooth and seamless. Aaron and Hamza took the time to explain everything in detail, making sure I was comfortable with the technical aspects. Shahzaib was amazing with his prompt communication and attention to detail, while Ahsan's expertise was evident in the flawless installation. Jonathan’s commitment to customer service was the cherry on top, always available to address any concerns and making sure we were fully satisfied. Thanks to the entire team, my solar panel system was installed on time, within budget, and it's already working great! If you’re considering solar energy, I highly recommend 8M Solar. These guys are the best!
Rahul | Fuquay Varina, North Carolina | 08/13/2024
Unbeatable price. Excellent service
Unbeatable price. Excellent service
Joe S in Morehead City | Morehead City, North Carolina | 07/12/2024
Best Price, Best System, Smooth Process
I obtained quotes from four different solar companies for a solar system with a Powerwall3. Not only was 8MSolar the lowest price but they also offered the best panels (highest capacity and longest guarantee) and the lowest finance rate. They worked with Duke Energy to get my PowerPair rebate approval. It was a long month waiting for installation (like a kid waiting for Christmas), but installation was yesterday. Everything looks great and is working perfectly. Highly recommended.
Gerald | Sanford, North Carolina | 06/12/2024
Solar with 3 5p batteries installed in Feb. 8m was great. The process with Duke is time consuming but that is what it is. 2 full months in and system working as good as I was expecting. I have called and talked to both 8m and Enphase and have had awesome response times. I can't wait for how new tech will keep my Duke bill down at the level it has been so dar. From $250 to $30 for April and May.
Andyru | Apex, North Carolina | 06/08/2024
Faulty Inverter & Questionable Business Practices
Buyer beware. Inverter broke 3 years in and should last 15-20 years. Was under warranty but charged labor to install. While was following the contract, it did not seem right. Should not have to pay labor for a part that’s under warranty. Relatively new installer in the area and will be interesting to see if they chose a faulty supplier a few years from now as the early projects they did mature. Also, threatened to void other warranties of the contract if I posted a negative review containing any inaccuracies. Seems like they’re inflating their reviews by these questionable business practices.
Michael B | Youngsville, North Carolina | 05/10/2024
SOLAR + 2x PW3's
I had solar and 2x PW3's installed and from start to finish, the whole process was easy. The team at 8M really knows their stuff and will ensure they are fully up to date on all new technologies/applications. The timeline went as expected and they kept me informed on any and all changes. Excellent experience, excellent customer service, and excellent products. Glad I went with 8M over the other well-known companies in the area. Highly recommend!
Julie H | Cary, North Carolina | 05/05/2024
Highly recommend 8MSolar!
Highly recommend 8MSolar! The whole team was great to work with, from rep Jonathan being very knowledgeable and honest to completion of the project - 8MSolar was very accessible and kept us informed during the whole process. Very professional team, respected our home and did a great job with the install. We are thrilled that we went with 8MSolar! There's a reason why 8MSolar is listed as #1 of the 5 best solar companies in North Carolina.
RETFBI | Wirtz, Virginia | 04/19/2024
Well done turn-key job
8msolar engineered and installed my photovoltaic system. I am totally pleased with their professionalism, communication, and final product. They handled everything, so all I had to do was stand back and watch. The county electrical inspector complemented them on the installation and I agree. It was well done. Their communication via email was excellent. They kept me in the loop on every aspect of the process.
