Noah Walley | Brooklyn, NY | 01/06/2024
The Absolutle Worst Experience
This company absolutely sucks. While Jeremy is a nice enough guy their performance on my project has been horrible. I signed the contract in October 2022 and was told my install would be done before the end of the year. In fact, the install was not done till May 2023, certification was not completed till October 2023 and as of today I am still no connected to the grid. Worst of all both this company and the contractor they use (yes - they don't do the work themselves) have refused to reply to any messages (text/voice/email) I've sent them since October and so now I'm not sure I'll ever be able to get my system connected to the utility - which pretty much defeats the purpose of buying one in the first place. It has been such a long and exhausting and ultimately failed process that I strongly encourage anyone thinking of using this company to not do so under any cirucumstances. Short of simply stealing the money outright these guys could not have been much worse.
JM | Kilgore, Texas | 09/21/2023
Non-Responsive
I am on day 4 of no power. 24 hours after initial contact I attempted to reach Jeremy and I have not been able to speak with anyone. I have msg'd and called and no response. No one should go this long without power to their home. No one should go this long without A/C in Texas
Ortizman3000 | Valley Stream, New York | 07/05/2023
Do not use this company they will take your money
Do not use this dealer, unless you want them to rip you off.. First, they are terrible, they lied every step of the way on the install dates, they flat out didn't show up several times, and never called. When they finally showed up, they didn't have all the equipment left a mess (see picture of the mess they left ) . Then the equipment was bad, and it took them months to return to fix the issue.. But all the while, they never installed all the Batteries i paid for, I guess they thought i would not find out.. Then they said they would be back, and have never come back, are not returning phone calls or emails. I had to contact Generac, and this dealer is also ghosting them.. i have an open complaint with Generac.. so if you don't want to be ripped off, have a poor install experience and be lied to.. i suggest staying as far away from this dealer as possible
Brent Ingvardsen | Pelican, Louisiana | 06/11/2023
Buyer beware !!
Was pleasant during installation until time to go online. Took six months for the company to get their paperwork together with SWEPCO so our net meter could be installed. Was paying the bill for 6 months and zero net metering! One month ago, error message on the inverter. Reported it and nothing! Now we are out of power and my system is dead in the water. Texted the owner- nothing. Called the office- voice mail as there is no emergency number provided. Totally regret going with this company.
Dcw75703 | Tyler, Texas | 04/25/2023
Wasted our time and money
After 9 months, the system they installed is producing less than 60% of the power they promised. They finally come back and say they didn't account for the trees, so our system will only produce 80% of what they promised. But we aren't even hitting those production targets. I have to call, txt, email 3-4 times before they ever get back to me. They constantly reschedule or miss appointments. They didn't do the installation properly at rough-in so we had to tear out brand new roofing and drywall to fix their mistakes. They refuse to update this system. First they said we had to wait 6 months to get enough data. Now they say we have to have 12 months of data. Meanwhile, I'm sending them charts showing we haven't come anywhere close to hitting production targets for the last 9 months.
