William Wright | Fort Worth, Texas | 06/26/2024
Doesn't care
We had our system installed in 2001. We were promised a whole house system and that's what we paid for. For the first two years my electric bill, it's almost as high as it was before the panels. This was the first year that we had lower payments and a couple of credits. Now suddenly our system went out and they want $250 just come out and look at it. We have a warranty that is supposed to cover labor and materials, but we were told that doesn't matter they charge $250 period and it was impossible for them to wave it. So stay away from this company and vivint. Vivint sells the product and Fastrac installs it.
Gwen | Sherwood, Arkansas | 01/12/2024
Fastrac kept me informed of every step performed and were very helpful when I had questions. Installation was fast and the they arrived on time. Overall, it’s been a very smooth process!
Stephanie R | Houston, Texas | 01/12/2024
My Fastrac Installation was great!
The Fastrac team was great at the installation of my solar panels on my house. They communicated throughout the whole process via text and phone calls. I would get email updates as well. The team that came to do my install was on time and did a great job.
Mark Cha | Arlington, Texas | 09/19/2023
Never contract anything with Fastrac
Fastrac Solar (FTS) sub-contracted the Installation of 40 panels, on my home, in Arlington, Tx., last December, 2022, to Cowboy Solar (CS). Several mistakes were made by CS and I first tried to get CS to fix them, and he said he wouldn't do anything, unless FTS told him to. FTS has not, and will not, do anything to correct the problems. Right after the installation, I could at least talk some of their associates to try to get help. But now, they won't even answer their phones. I'm not sure that they are even in business. If you are even thinking about contracting FTS for anything, please reconsider.
Garner | Little Rock, Arkansas | 09/03/2023
Run- do not deal with this company
I would give it zero stars if I could - we were lied to from the beginning - the cost of the panels is more than the cost of our home! Within 1 week the production stopped - we are gridlock with the power company- was lied to about that as well. We are going to look into hiring an attorney at this point - HAVE NOTHING TO DO WITH THIS COMPANY - NOT WORTH IT AT ALL
SDavis | Anson, Texas | 08/27/2023
Unapproachable
We had hard time getting them to finish project. Now we can't contact them. Our electric bill is over $350 a month then a solar panel payment on top of that of $170 so no savings achieved by using theses solar panels.
Sara Jackson | Sanger, Texas | 08/18/2023
Don't do it
I have a solar panel with fastrac. A panel was damaged in June 2023. It took them a month to get out and inspect the panel. The inspection was completed in July. August came around no communication from Fastrac. The panel still hasn't been replaced. I called them in August and was told to wait on a call from Crystal to set up a replacement. If I had not called them, I would not have been contacted. The panels are not worth what they charge for them. you don't save any money. They are not worth it. Currently, they are in direct violation of their contract I will be seeking legal advice.
Eric Williams | San Angelo, Texas | 07/07/2023
Went you pay for something it should work
We bought this about two year and had issues them we have to pay a one time service fee to get the solar back working again. Then the guy that can out told my wife they need to replace the breakers they put in for the solar if they keep popping. So last week before the 4 of July we called no one called us back still ducking every time we call.I would not recommend anyone use FASTRAC for solar because they don’t stand behind there work and never call you back
Darian Watson | Cedar Park, Texas | 06/21/2023
Since making the decision to get solar I have had no issues with customer support. Information is passed to me in a timely manner and I have had problems getting my questions resolved.
Ralph | La Marque, Texas | 05/15/2023
The Worst
In the beginning I was approached by one of their agents who sold me on having solar panels put on my roof. The selling point was that in a year or so, I would receive a "rebate" of $13,000 or so. I could use this money to take a vacation or apply it to the loan and not have my payment go up. This was a bald faced LIE. Now I've found out that I have to pay over $11,000 to the loan company or my payments will go up. Such fraud. After a misunderstanding regarding an email I had sent to my representative, my sarcasm resulted in hysteria in their main office. Installation was halted and loan had to be rewritten and things began all over. In the meantime my representative was taken off the case and I had no one to represent me. This resulted in discussing everything with a secretary who admitted she was not a representative. The loan was rewritten and payments started. I received an invoice from Mosaic and I questioned the loan number. This secretary told me not to pay the invoice because it was the wrong loan number. In fact, throw it away. After 3 months of not paying it, I was reported to the credit bureau and my credit crashed. Come to find out the loan number was correct. I was now behind 3 payments. At least this secretary admitted she messed up. One thing after another including the roofing crew making derogatory remarks about me thinking I couldn't understand Spanish. This entire thing has been unrivaled Hell.
