Chris Slaughter | Ector, Texas | 11/06/2024
HORRIBLE CUSTOMER SERVICE
Purchased solar panels from them a few years ago. I've left several messages at several phone #'s with no call back. Awful support!
Unhappy Customer | McIntosh, New Mexico | 03/29/2024
Worst Customer Service EVER!! Stay away!
My system was installed in late 2018. At that time it was wonderful and we were very happy with the product. Now it is 2024 and our system stopped working approximately 4 months ago. My local electric company came out made sure it was not a problem on their end and told me it was my inverter. I have been trying to reach GST for the last 4 months, I have left many many many messages on the customer service line with out a single call back. I reached out to the company that did the install (GST subcontracts this to local companies) and was told they are no longer subbing for them because they don't follow thru or pay their bills. I was told without going thru GST my warranty is basically VOID and I have to pay all costs. I contacted Solar Edge since it is their brand of inverter and was told I have to go thru GST in order to not void the warranty.
Rene Lujan | Odessa, Texas | 03/20/2024
Green Solar Customer NO service
I have these Green Solar panels on my roof and some of the inverters are not working. I have been calling customer support for the past 2 weeks and they keep sending me to voice mail. Customer service does not exist for this company.
Anthony Kloehr | Roy, Utah | 12/07/2023
Non existent customer service
They don't answer calls; you can't get anyone on the phone. Avoid this company; they're scammers.
Robert Carroll | Yreka, California | 10/27/2023
Time for Class Action Lawsuit
Since 2016 after install, the customer service has been terrible. I have been without monitoring since July 21st 2021....hundreds (yes 100s) of calls and broken promises, still no resolution. In addition 3 panels have failed, and each one replacement has been a nightmare! After reading reviews, and after speaking several times with the apparent CEO/President/Founder and his broken promises, it is time for legal action. Please contact me at bctahoe75@gmail.com so that the many unhappy customers can finally do something about this horrible companay. Thanks Robert I will not share your information with anyone, just need for these people to honor the warranty and service we were promised. My $28,000 investment should ensure service and warranty promises!
Chad | Fountain City, Wisconsin | 10/09/2023
Horrible Company to Work with
First they lied to me about the monthly payments when I was first talking to them. They told me the monthly payment would be $250/month. Then my bill jumped to $358/month. Three months after install, the inverter started giving me troubles. They said they would change it out because it should last longer than that. Never was changed!!! Then 3 years after the system was installed, the converter completely stopped working, so no solar energy what so ever. Had a different solar company come and help me diagnose the problem. Sent info to Green Solar, they told me I would have to pay more money to get a new inverter installed. Ever time I call Green Solar, they brush me aside and give me an excuse not to help me. Now I have a solar system in my front yard that I cannot pay for and use.
Jacob Marquez | Midland, Texas | 08/28/2023
STAY AWAY FROM THEM!!!!!
This has been the worse experience I have had with a company, nobody calls you back when there is an issue, it takes weeks for an answer, it took two months to get my inverter replaced and a month in the replacement and the inverter is not talking, been sending emails and no response, they subcontract company’s and its not worth it, STAY AWAY FROM THEM!!!! I wish I could put a ZERO!!! SCAAAAAAMMMMM!!!!
Jasmine | Spring Valley, MN | 07/19/2023
Terrible Customer Service
Bought and installed the system in 2019 and the only worked for 11 months before the solar edge app stopped working and the system is not collecting energy anymore. It's been 35 months that there has been no contact from Green Solar technologies. I have 28 panels. They are not holding up to their promise of 25 year labor and part warranty.
JC Salinas | McAllen, Texas | 06/19/2023
NON-EXISTENT CUSTOMER SERVICE SCAMMERS
By far the worst customer service that I have ever had to deal with. Not only do my panels only work a month at a time it takes green solar months before they will even call me back to schedule a service call to look at the problem. i have gone as long as six months without my panels producing. SO BAD!
