Andy S | Eau Claire, Wisconsin | 10/13/2022
Over a year and still not running - Terrible communication
We spoke with a representative from Modern Mill in August of 2021, and set everything up to have solar set up and running in our Wisconsin house by the end of the year. After months of no communication, we were informed fairly last minute that they would be there to set up the panels just before the end of the year. They did that, and as they finished the installation, we were told that because of the time of day they finished (no sun), they couldn't turn them on yet. We were told to contact their office, at which time we needed to flip a switch, and we would be up and running. We did that in early January, and thought we were running on solar, since that is what we were told. After a month, it was clear we were not. Since then, we have been contacting them, and they give us excuses, and tell us somebody will be there next week, and nobody ever shows up. This process has been going on for almost a year, and we have made no progress. We've joined a number of others in our area who have the same issue, and some have had to contact lawyers or ask another local company to do the job they have been unable to do. THE MAIN POINT: AFTER OVER A YEAR, WE ARE STILL NOT UP AND RUNNING AND THEY KEEP MAKING EXCUSES AND NEVER FOLLOW THROUGH.
Steve | Kalamazoo, Michigan | 09/12/2022
DO NOT BUY FROM THESE CLOWNS
they will not follow through nor return to help if you have anything that fails after install. They claim they will support you but that claim is a complete lie.
Michael B | Ypsilanti, Michigan | 06/21/2022
No concern for customers after the sale
In 2019, I had a solar system installed from Modern Mill Solar. This system included both the ability to bring solar energy into my home as well as monitor remotely via a website or application. Earlier this year I started receiving notices from a third party vendor that the modem in my system would cease to work properly as it was a 3G modem and I would need to get a new modem that would cost an additional $499 for the monitoring service to continue to work. I contacted Modern Mill to find out what the situation was and they said they were aware of the situation and would look into the situation and return my call. This never happened so I again called and received the same response. As of 6/1/2022, my system no longer receives updates to the website or app. I again contacted Modern Mill Solar. They told me my only solution was to pay the $499 to get the new modem installed. I told the rep that it did not make sense for a customer to have to continue to keep paying for an already purchased system because the hardware provided is not capable of providing the services agreed to in the contract with Modern Mill. The rep on the phone call offered no alternative solutions. While I stand behind the solar product, I cannot put trust in Modern Mill as they will not take any responsibility for their inability to continue to provide a contracted service until the customer pays an additional expense.
Kem | Marion, Indiana | 02/18/2022
Instilation review
The installers from Modern Mill, Tyler, Caesar, and Eli worked relentlessly in subzero weather, and rainy weather. Tyler worked all by himself one day. Everything was done very professionally and when the work was done you had to look twice to see the panels on the roof. Tyler was always very friendly and informed me for every step of the install. He was honest in explaining and told me when he was not able to do the work because it would have been a very intensive install of the converter in my garage. He had not done that before and would need help from higher ups to complete. Plus it would have cost me more money. Tyler was very honest with this explanation which I appreciated.
Hud | Portage, Indiana | 02/15/2022
Mario's team
Mario and his crew Terry,Danzeil,Javier and Jeremy did a very professional job. They worked all day and into the dark hours. Never messing around. Also, they were very neat all during the job! I like clean up as you go and that's how they worked. Good neat job! Waiting on the electrician.
Greg | Eau Claire, Wisconsin | 12/18/2021
Installation process
Modern Mill's installation team was fantastic! Joseph (lead) Osvaldo, Kyle, and Isabella were our crew and I can't say enough about their professionalism. They handled just miserable weather with class and diligence. On their very first day working in Eau Claire WI there were 30-40 mph winds, later that week -8 degrees, the next week it was 12 inches of snow, then later that week 40-60 m.p.h winds. At the end of every day, they would communicate with us to let us know how they were progressing and what time they would be at our house the next day. I felt so sorry for this crew as they had 3-5 days that were honestly not fit to be outside. An honest, hardworking crew that would be welcome to do any job for my home and my family, thanks to Modern Mill for sending your "A" squad to my house in Eau Claire! Greg Bremer, Eau Claire WI
Andy Brown | Eau Claire, WI | 12/08/2021
Thank you Modern Mill!
We highly recommend Moder Mill for your solar panel and system needs. They were great communicators, excellent workers, and professional in all steps of the process. Get started with solar today by contacting Modern Mill!
jack | Hebron, Indiana | 08/02/2021
all aspects were very professionally done
the team that was out here for the install of the panels were very professional, did a very good job on the install if and when I had a question they took their time and answered. the electrical hook-up went just as well and once again was done very professionally . Both teams were very courteous I couldn't be more pleased thanks Tyler, Alex, Zack and Megan for all your hard work.
Martin Loy | Fort Wayne, Indiana | 04/28/2021
Professional & Efficient
The installers, Sebastian & Louie, worked non-stop and stayed later to address some unforeseen issues. They were with my property and made sure I was satisfied before they left. I strongly recommend them and this company.
Curt R | Fort Wayne, Indiana | 11/18/2019
Best local solar solution.
From start to finish Mark Brough and the whole team at Modern Mill provided outstanding, professional service. If you are considering the solar energy alternative, call them.
