Juan Botero | San Antonio, Texas | 08/05/2021
Terrible Communication and Awful timelines
My experience has been an absolute miserable one. I signed up to get solar installed in November and it is now Aug 5th and my solar is still not turned on. To there credit they are sending checks to take care of the solar loan but the problem is they are never sent in a timely fashion and I always have to call begging for the checks. But the biggest issue I have with them is the terrible and I mean terrible communication and coordination they have. Communication has been an issue almost from the start of our contract. A constant stream of misinformation and poor planning has lead to mountains of stress for me and my wife. On multiple accessions I was asked to stay home so contractors can come in and work in my attic only to be told by the workers they don't need access to my home. Vice versa I had received calls at work asking me to give people access to my home when I was told they're only doing outside work. Due to COVID my wife works from home so coordinating turning off my power is a big deal, well not to PEG energy twice they told us they didn't need to shut off my power when they did. They worst was when I went on a work trip and 3 contractors from PEG energy showed up to my home unannounced and tried to guilt trip my wife into letting them in. When I spoke to Jessica at PEG energy she tried to guilt trip me into letting them in saying "Sir this will only delay the process more" not understanding why I wouldn't want 3 strangers in my home when just my wife was there. Richard the supposed supervisor called me later to apologize. When Richard took over I was promised more communication and correct information. That has turned out to be also wrong. On July 21 first I contact richard for an update on my account and after two weeks I caved and called to chase the answer myself on top of that I still haven't gotten my loan check for this month and will need to call again. Working with PEG energy has brought nothing but stress, both emotional and financial on my family. I wouldn't recommend them to my worst enemy. I've been holding off on this review for 9 months in hopes something would change and it's only gotten worst. If you want solar pick any other company. If you have any other question please feel free to contact me.
Goody | Disputanta, Virginia | 03/19/2020
Very good company
They came when they said they would. Gave a very good presentation of their product. Let us know what to expect and followed through as promised. We did have an issue on start up and they came right out and fixed it. Only been in service for a month but already seeing power bill reducing.
