Solar Bear

Thank you Katie for doing a great job as my sales representative. You were knowledgeable, patient, and responsive. More front loaded information on customer responsibilities needs to be addressed.

Person who did the presentation Manny is phenomenal. How everything else played out has not been great. 1. They explained to me they submit all documents to HOA and they take care of the process with the HOA MY MISTAKE IT BELIEVING THIS. January 3rd I email Courtney Smith with my credentials. They submitted the forms required by HOA which should have included the most important part of the project Solar panels. My HOA approved it within days however the person in charge of my project was fired or changed whatever the case. The HOA approved everything within days however project was to start sometime in March like I mentioned to Manny because I needed to wait until my insurance company sent my roof replacement check which is what I mentioned to him since the beginning nothing will be started until then and he said it was ok. We decided to change the roof color and they submitted paperwork and was approved within days. They installed the roof and everything went smoothly then we scheduled the solar and that was another smooth installation. Of course within days of the solar installation my HOA sent a notice that the project was never approved aka whoever submitted the forms never submitted anything in regards to solar of course I contacted them and Erin Fishburne contacted me and insinuated that I made the mistake and that their company rules are the customer contacts them once they received approval which I never contacted them to notify them of any approval. Erin proceeded to say in other words that it was my fault which of course I told her it wasn’t and if it was her company fault and that it is ok we are human and make mistake but what is not ok to blame me and say it was my fault. I emailed her all the proof of everything from the HOA and how the forms didn’t have the request for solar. Erin didn’t bother to apologize for blaming me Manny did. 2. Exit survey Patricia emailed me the person number who was going to do the exit survey she mentioned he would contact me 3 days passed and he didn’t which is ok. I contacted him no response maybe it could have been because I have a NY are code. I finally got ahold of him we scheduled an appointment for Friday. I took the day off because of course I had to be home. Friday came hours went by no phone call or message from the person who was supposed to the exit survey. I called the guy and he said hey I’m no longer working with solar bear. I called Patricia and mentioned what he told me he was no longer working for solar bear and I asked why couldn’t no one contact me to let me know so I wouldn’t waste my time . She proceeded to tell me she didn’t see me on the scheduled and she didn’t know we left it at that. She said they will contact me as soon as they get someone . Let’s not forget the solar were up for one month roughly not on which of course I ended up with 2 teco bills and the solar payment . hopefully next month it is on track . 3. Despite my explicit communication with Kiara about my availability and the arrangements I made with a friend to accommodate the Friday, June 14th appointment, your team failed to show up today, June 15th, as promised.I had specifically mentioned my out-of-town schedule and the inconvenience it would cause me if the appointment was not kept. Moreover, my friend took time off work and drove two hours to be present for the appointment, only to be left waiting unnecessarily.The lack of communication and reliability from your team is unacceptable. I expect a higher level of professionalism and respect for customers' time.